Vyne Medical's Trace solution provides convenient access to critical healthcare data including voice, fax and image files and is proven to help improve hospital financial performance, physician/staff alignment, patient experience, compliance, and patient safety/quality.

Vyne Medical® serves a growing base of more than 800 active hospital and health system clients nationwide. Best practices are hardwired through technology solutions proven to help hospitals achieve sustainable top performance. Our solutions create a unified view of patient health data, capturing information at the point of exchange and making it available at the point of need for faster response times, smoother transitions, improved patient experience, and better health outcomes. Vyne Medical’s solutions combine disparate sources of data into a single, secure and integrated repository for complete, searchable view of information surrounding the patient. We give health systems a way to safely manage and share unstructured data that is often stored outside the electronic health record, creating a more comprehensive view of information exchanged across the continuum of care.

High call volumes overwhelm staff and force patients to wait on hold. Digital Call Deflection intelligently redirects patient phone calls to digital channels. This significantly reduces call volume, enabling staff to focus on more complex patient needs.

This innovative solution enhances patient communication, providing quick and easy access to information like appointment scheduling and FAQs via text. For healthcare organizations, it streamlines operations and improves efficiency, leading to better patient satisfaction and reduced administrative burden.

Luma Health's Digital Call Deflection is an essential tool for modernizing patient communication and optimizing healthcare service delivery.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

The Trace solution from Vyne Medical consolidates content from a multitude of mediums including voice, fax and images. Content is centralized, searchable, and easily accessible by patient ID, document type, or any custom field created for indexing, reporting, and business intelligence. The highly-integrated Trace solution interfaces seamlessly with existing systems and provides the healthcare-specific tools needed to help teams achieve predictable performance excellence. The Trace platform integrates with all major EMRs and HIS platforms to quickly send and receive content, images and voice file links between systems. Options include direct file transfer and content links through either a cold feed or HL7.

Trace is a healthcare-specific solution that collects communication data from various formats into one central repository indexed to the patient.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.