Supercharge traditional patient consultations with AdviNOW’s AI-powered dynamic chatbot that collects data for 10,000+ various illnesses. AdviNOW asks the patient only questions that need to be asked and completes a preliminary differential assessment to prepare for the physician visit. Instead of vague pre-visit questionaires, confirm precise symptoms before the appointment ever begins, ensuring comprehensive and individualized patient history for efficient visits.

Gather Comprehensive Patient History Before the Visit

With 98% of patients arriving to their appointment already fully registered, AdviNOW's innovative system allows all objective and subjective information to be reveiwed by a physician before their first encounter with the patient.

AI Q&A

AdviNOW’s AI assistant chatbot creates a Q&A experience with the patient that mimics a physician's brain, asking only relevant questions needed to truly understand the patient’s needs.

Elevate Your Practice

Customizable self service appointment intake collects patient information and triages to the appropriate level of

care with minimal to no staffing involvement. By assessing responses and symptoms, the AI assistant reduces scheduling challenges for patients and clinics alike.

HPI and ROS in Your EMR

Welcome patients with HPI and ROS discreetly and automatically populated into your EMR ,

saving time and facilitating empathetic and valuable interactions from the start.

AdviNOW Medical is the first complete automated journey platform to seamlessly navigate all aspects of the patient encounter. 

AdviNOW removes friction points between the patient, clinic, payer, and provider through its following solutions:

• Digital Front Door
• AI Data Collection and Triage 
• Decision Support and Scribe
• Post Patient Engagement
• Medical Measurement Guidance

The result of our solutions is automated care coordination, exact and personal consistency of care with gaps closure, increased patient throughput and reduced patient wait times.

Without Hyro, health system call centers are reaching the burnout threshold too quickly. That’s when the perfect storm of missed calls, long wait times and poor user experience hits hard, ultimately causing patient churn and lost revenues. With Hyro, call center capacity is a non-issue, with 65-85% of calls being automatically deflected or resolved end-to-end, and the remainder of calls being quickly and accurately routed to the right departments.

It's an ever-clean filter you never need to change – Hyro has a three-pronged system to sorting call volume, automating routine calls without human intervention, directing complex calls to the right agent, and deflecting simple calls to SMS for self-service.

Smart Routing:

Navigate calls to the accurate source of support with natural language understanding (NLU)- based smart routing. Instantly match and transfer patient queries to the right service departments, skipping complicated audio menus and lengthy wait times in the process.

End-to-End Resolution:

Automate key digital services from start to finish with conversational AI end-to-end resolution. Solve routine requests such as physician scheduling, paying bills and getting answers to critical questions, without a human in the loop.

SMS Deflection/ Call-to-Text:

Shield overloaded call center teams from repetitive tasks with SMS Deflection (Call-to-Text). Funnel patients to self-serve with the resources you’ve already invested in, directing them to patient portals, FAQ pages, chat solutions and mobile app features.

Benefits:

• 3-10 day deployment
• Zero client-side maintenance
• 60-85% deflection/ resolution of calls and messages
• 5x Average Handle Time
• 99% reduction in Average Hold Time
• Pre-loaded skills, like scheduling and routing
• Proprietary natural language engine that adapts to patients' dialects, phrasing, sentiment and more
• Integrations with Epic EMR, Salesforce, and major telephony providers like Cisco, NICE, Genesys and Twilio

Hyro is a plug & play conversational AI platform enabling healthcare enterprises to easily supercharge patient experiences with voice & text capabilities across all their digital channels.

Competing solutions have standard forms for data collection. These forms are fixed for all patients and are not dynamic, scalable, or customized for each patient. Additionally, this data is populated only into the HPI and not utilized for decision support without manual physician intervention.

AdviNOW provides a cutting edge, hyperefficient process for patient data collection and triage assisted by leading AI technology and backed by peer reviewed literature. 

Although there are a number of companies that provide patient data collection and virtual triage, we are the only all in one AI Assistant that does everything from self scheduling and registration to decision support, scribe, and follow up. This provides a better experience for the patient and gives time back to the provider by virtually eliminating all administrative burdens. 

Hyro layers on top of EHR functionality, adding natural language understanding to pre-existing workflows and use cases across Epic, Cerner and Athena.

Our main competitors, such as Syllable and Nuance, focus on intent-based voice solutions. Intent, within the conversational AI space, usually means "if X then Y". For example, if AVIA says "red" then stop. We know that conversations need to be more flexible than a rigid flow chart of intents, so Hyro invented a new language-based approach called Adaptive Communications, which uses a knowledge graph, computational linguistics and natural language understanding to simplify and speed up deployment processes. Because of our approach, health systems do not need to constantly update their voice interfaces based on ever-changing content. It also means that typical challenges with conversational AI, including adding new use cases to existing deployments, are nullified with the ability to layer on new data without retraining the model. Ultimately, the time and cost saved by switching from intent-based to language-based is what drove Intermountain Healthcare, Baptist Health, Novant Health and plenty of other health systems to Adaptive Communications.

Unique Benefits: 

• No-code, effortless deployment, and maintenance that doesn’t require any playbooks or training data
• Voice AI that adjusts to changes in context
• Fast automation of dozens of customized use cases and skills simultaneously
• Industry-leading understanding rate at an average of 85-90%
• Seamless live handoff between AI and agents on Cisco, Genesys, NICE, Twilio and more
• Automatic 24/7 scraping of data sources including websites, EMRs/ CRMs, APIs, and client databases
• Real-time dashboard with insights (trends, keywords, and metrics) that helps to optimize digital services
• Explainability that allows health systems to understand why/how AI provides all outputs