Patients demand easier access to healthcare: digital tools to find doctors and locations, schedule appointments, complete intake forms, pay bills – supported by frictionless access to live conversations when needed.

Supported by natural language processing, Orbita Patient Access and Acquisition is trained to understand the words and phrases patients naturally use. It triggers thoughtful dialogs to pose questions, probe for details and home in on precise information patients seek. In addition, it can detect urgent issues and reroute the conversation – a patient seeking information about emerging severe chest pain can be directed to the nearest ED location, for example.

Orbita’s enhanced conversational approach navigates patients through as many as 30 factors and conversational variables. Due to the hyper-personalized and intentional dialogs, patients rarely abandon the interaction – prompting action like scheduling appointments and completing paperwork.

• Prevent patient leakage with enhanced experiences on par with other industries
• Capture revenue with tools that drive patient interactions with healthcare information and services more quickly
• Streamline operations with automated workflows that alleviate workforce burden

Orbita is the connective tissue across healthcare communication systems for seamless and personalized patient interactions. We partner with healthcare and life science organizations to implement smart virtual assistants, powered by conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help organizations improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.

COVID-19 Screener & Triage Program - offers education, preventive care, risk assessment, symptom checking, and guidance to local testing and care (based on zip code) - which can be configured and used by healthcare and other organizations in their communities. (being used by a number of major healthcare organizations who have sent to millions of patients; it's triaging very well ... e.g. ~85% of patients not going to free e-visits after using the program. ~70%+ of those scored as red by the tool are going to e-visits) COVID-19 Lab Results Program - delivers positive or negative lab test results via a chat program, which then provides guidance depending on the person’s results. (Northwell Health using in New York to help with overloaded call centers... see news here...https://patientengagementhit.com/news/chatbots-enhance-call-center-patient-outreach-for-covid-19-tests COVID-19 QuarantineChecks Program - provides ongoing symptom checking capability to people who are self-quarantined or self-isolating, along with appropriate guidance, stress/anxiety management, etc. (UNC Health has been using for a week, numerous health systems launching it this and next week). COVID-19 Employee HealthScreener Program - conducts a “safe-to-work” checks for healthcare professionals and provides an all clear that they can show a front desk person that indicates they can work a) with no conditions or b) with a mask. If not cleared, it instructs the employee to stay home and provides further guidance on self-care or seeking testing/care, based on the situation. (UCSF Health has been using it for a week. Numerous other organizations launching this and next week).

Conversa is healthcare’s leader in delivering personalized, automated engagement at scale for patients, members, employees, and consumers. With Conversa Connect™, its proprietary patient profiling and health signals engine, and an extensive library of clinically-intelligent engagement programs, Conversa enables healthcare organizations to effectively and efficiently manage patients across the care continuum. Leading health systems, payers, and pharma companies are using Conversa to develop meaningful relationships and drive better health outcomes at scale. To learn more, visit conversahealth.com, follow @ConversaHealth or text HELLO to 77877.

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