With exciting advances is AI, NLP, machine learning, patients can communicate via voice and/or text, 24/7, extending the reach of physicians and care teams to support self-care from home. YODHA is designed to create a trnsformative patient experience that empowers them to adopt new healthy habits that improve their health and wellness. while reducing their health risk. 

As a customizeable platform, engagement strategies can be delivered to achieve a wide range of business goals. For those focused on reducing the incidence and cost of chronic diseases, our platform applies proven behavior science methodologies to proactively reach at-risk patients and engage them,regardless of their initial level or awareness or motivation. Our behavior science driven approach helps them build motivation and self-confidence to set short-term achieveable goals that support their journey to better health and wellness.  

YODHA can also be deployed to streamline care processes and improve performance on quality indicators including supporting transitions to home following hospital discharges, following up after ER visits, closing care gaps, improving medication compliance and administering surveys. Our platform also offers a new excitijng opportunity to view educational content on demand, deliverered by a trained AI video generator and/or traditional videos and pdfs from our library.  

By integrating available claims, EMR,, lab data with patient provided chats, we create comprehensive patient profiles. Levels of health risk, motivation, self-confidence, mental/emotional health and change readiness to deliver are identified to create personalized approaches to create new healthy habits spanning food/nutrition choices, levels of physicial activity, and emotional control, 

Our technology stack is supported on the AWS platform and includes use of a constrained large language modeel (LLM) conversational AI and an AI video generator that supports voice and text interactions with our YODHA chat bot on smart phones, tablets and desktops. The product integrates patient data from EMR and claims records with information that is gathered in structured chat interactions to tailor personalized engagement strategies that align with the health care organizations patient engagement goals.

AI enabled and behavior science drive patient activation platform extends care team resource by supporting prevention and management of chronic diseases, closing care gaps, reducing preventable readmissions, improving CHAPS and quality metrics through virtual care engagement from home.

ReferralMD delivers AI-powered solutions for Referral Management, eConsults, Appointment Management, Fax Management, Patient Scheduling, Intake and Communications, Marketing CRM and Analytics. Our solutions help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. The enterprise platform’s powerful workflow automation tools help healthcare providers drive operational efficiencies, increase revenue, and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com..

>>> HOW WE HELP <<<

Digital Front Door

• Patient Access Tools
• Patient Direct Scheduling
• SmartCHAT Patient Intake
• Patient Communications

Operations

• Consult Management
• Referral Management
• Appointments and Scheduling
• AI Fax Management

Marketing & Services

• Marketing CRM
• Advanced Analytics
• Professional Services
• SmartEXCHANGE Integrations

>>> WHO WE HELP <<<

Health Systems/ACOs/DSRIPs/CINs

• Reducing patient leakage through SmartMatch decision support and real-time analytics
• Standardizing and streamlining the referral management process across the organization
• Driving operational efficiencies and allowing referral teams to scale more efficiently

PCPs/FQHCs/Dental Practices

• Matching patients with appropriate providers using SmartMatch decision support
• Closing the feedback loop with specialists and reducing phone calls and faxes
• Increasing patients LTV to ensure they are not lost to competitors after referrals are sent

Specialty Care Organizations

• Increasing referral volume and capturing more revenue using CRM and marketing tools
• Improving customer service with referring providers through automated status reports
• Managing referral network and gaining insight into referral patterns using analytics 

ReferralMD delivers AI-powered solutions for Referral Management, eConsults, Appointment Management, Fax Management, Patient Scheduling, Intake and Communications, Marketing CRM and Analytics. Our solutions help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. The enterprise platform’s powerful workflow automation tools help healthcare providers drive operational efficiencies, increase revenue, and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com.

Use of conversational AI chats to learn about patient concerns, aspirtaitons, change readiness and sources of potential motivations to improve their health from home with personalized virtual care, coaching, education and behavior change.  

Use of clinical and emtional/ behavioral data to develop personallized patient activation strategies. Integration of a constrained LLM to enable patients to ask general health questions. Use of AI video generators to provide an enaging way to share vetted informtion appropriate for the patient's condition. Omni-channel capabilites support voice and text interactions. Provision of patient abdcare team portals to enable care management

• Online Scheduling – new patients can book appointments from your website without setting up an EHR patient portal account
• Referral Management – website portal for receiving referrals, customized workflow, automated alerts when referrals need attention
• Patient Communications – automated text/email messages sent to patients triggered at specific steps in the consult or referral journey
• Provider Communications – automated consult and referral status updates sent to sending providers to close the loop between PCPs and specialists
• Fax Management – manage all inbound faxes and push faxed referrals into the referral workflow, ability to split faxes into multiple documents
• Marketing CRM – physician liaisons can document outreach and compare outreach activity with referral volume from their partners
• Market Research – over 7 million providers pre-loaded which allows you to identify new potential referral partners in your target markets
• Referral Analytics – comprehensive suite of analytics to report on all your referral metrics (trends, volume, leakage, service levels, outreach, etc.)

Differentiator 1: All-In-One Platform

• Some vendors offer patient access, referral management, e-consults or CRMs. Our cloud-based platform offers them all plus the following features.
• Real-time analytics across the platform
• Automated workflow and decision support tools
• Automated feedback loop with referring providers
• Automated patient communications via text or email
• Integrated fax management system (port over existing fax numbers)
• Integrated Customer/Partner Relationship Management (CRM/PRM)
• Marketing research tools based on a directory of over 7 million providers

Differentiator 2: Rapid Integration Capabilities

• Our integration engine allows our Integrations Team to quickly deploy system interfaces using APIs, FHIR, HL7, Direct, etc. which is important when implementing the platform for health systems, ACOs and CINs with many EHRs, data warehouses and other third-party systems across their networks.  
• In addition, we comply with the third-party system’s specifications rather than asking the vendor to follow our requirements which streamlines the integration process and reduces cost for the client. 

Differentiator 3: All Healthcare Referrals Supported

• The system is highly configurable and can support all healthcare referral types such as medical, specialty care, therapy, imaging, dental, behavioral health, hospice, home care, etc.  
• The customization in the system allows clients to define their own workflows, referral forms, patient communication templates, and other settings that can be standardized across the organization.