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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

***Automated Care Platform*** Make care coordination as easy as 1, 2, 3 by empowering care teams with automation. This powerful suite of tools, comprising Automated Care Messaging and Automated Care Scheduling, helps care teams collaborate seamlessly and optimize workflows to improve outcomes and the bottom line.



*Automated Care Messaging (ACM)* Deliver personalized patient care at every touchpoint. Secure messaging, automated alerts, and confidential channels streamline communication, improve satisfaction and save 1 million hours annually.



*Automated Care Scheduling (ACS)* Gather critical insights and streamline care delivery with digital forms, surveys, and online booking. This data-driven approach enables personalized care, improves efficiency, and enhances patient outcomes.

About Cliniconex:

Cliniconex automates patient engagement as the leading communication and collaboration solution for more than 3,000 senior care facilities and 5,000 medical providers, returning 1 million hours to direct care every year.

Product Description:
  • The Praia Health Identity and Engagement Platform is a managed Platform-as a-Service offering for health systems that enables high value, identity-driven digital experiences that engage and re-engage consumers with their health—before, during and between episodes of care. The solution enables health systems to own and leverage patient relationships, personalize their consumer experiences, and optimize and extend their operational model.



    The platforms’ Identity-Driven Personalization Services create, verify, authenticate, and manage robust consumer profiles that extend beyond the medical record—securely combining data and preferences across the consumers’ health ecosystem. These extended consumer profiles enable highly personalized recommendations—including health system transactions, services, and programs specific to each individual consumer.



    Our Consumer Experience Products and Services streamline the delivery of health-system branded signed-in experiences that fully utilize the power of the platform. Extend your existing custom web or mobile apps, or build new applications that utilize the Praia Health Platform, all via our Praia Health Platform API.


    The platform’s Ecosystem capabilities enable a health system to leverage their existing internal and 3rd party technology investments and take advantage of market-driven innovative solutions. The platform includes integration of the EMR and basic clinical services and can be expanded to support additional solutions for care delivery, population health, marketing, clinical trials research, wellness, revenue cycle, health plan solutions, care at home and more.



    New consumer insight will be realized through our Analytics and Insight Capabilities. The product is fully supported through our robust implementation, transition, and post-launch Service and Support offerings.



    By digitally engaging consumers in their personal health journey and then seamlessly connecting them to individualized services, support and resources, the Praia Health Identity and Engagement Platform creates and operationalizes a digital health flywheel—algorithmically driving net new direct and indirect revenue through recommended actions and operational efficiencies through self-service capabilities.
About Praia Health:

Praia Health removes barriers to care by digitally connecting health consumers to the services, products, and resources they need. The platform is anchored by patent-pending identity and profile technology that creates better experiences for patients by seamlessly connecting fragmented data sources and point solutions.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Operational Efficiencies: Appointment Reminders, Waitlist Management, Billing Reminders, Provider Referrals, Policy Updates, Intake Forms, Consent Forms

Patient Experience: Preventative Care Notices, Self Serve Scheduling, Real-time Queue Updates, Personalized Health Recomendations

Reputation Management: Community news and events, Birthday acknowledgement, Patient Feedback Survey

Financial Health: Post ED Follow-ups, Patient Throughput, Post Procedure Follow-Up, Payment Requests, Community Health Initiatives, Clinical Trial Recruitment

Pediatric use cases:

We support many types of Healthcare teams, including Pediatrics. Pediatric Administrative and Operations teams leverage our product in the same way Specialist and other clinical teams do.

Users:

Adminstrative teams, Events and Community Teams, Clinical Teams

Description:

With over 40 use cases launched or in development, Praia strives to create specific ways consumers needs are met by orchestrating how health is organized specific to people needs. Our categories include:

  • Care Delivery
  • Population Health
  • Access & Navigation
  • Patient Experience
  • Marketing
  • Clinical Trials & Research
  • Health Plan
  • Care at Home
  • Wellness
  • Revenue Cycle
  • New Business Offerings (e.g. Concierge)

Pediatric use cases:

None provided

Users:

Health consumers, patients

EHR Integrations

Integrations:

Ambulatory EMR

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Meditech, Point Click Care, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Patient portal

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner

Hardware Compatibility:

Not applicable

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

Purpose built for patient and family engagement. Our platform is powerful, yet simple and easy to use.  

Differentiators vs Competitors:

Power, flexibility, and exceptional customer service are some of the qualities that set us apart. We've been helping Healthcare teams optimize communications and deliver a better patient experience since 2010.

Differentiators vs EHR Functionality:
  • Unlike EMR portals that only engage patients, Praia also enables engagement for services and programs outside of the EMR

  • Praia's identity services is managed at the Health System enterprise level allowing the health system to federate with the EMR and all other digital or platform application through secure sign on protocols.

  • Praia's personalization intelligence powers logged in users to have an n of 1 experience vs. the same experience that EMR portals provide. The adoption and ongoing engagement is higher with this function.
Differentiators vs Competitors:
  • Unlike traditional identity solutions Praia manages identity across the consumer health ecosystem both independently from and integrated with the health system’s EMR. Praia creates, verifies, and authenticates a consumer profile and combines those accounts with personalized recommendations across the entire care delivery ecosystem

  • Unlike mobile shell or DFD offerings Praia integrates data and digital health solutions into a single experience linked to a single identity layer that dynamically drives personalized experiences based upon what is known about that consumer.

  • Unlike CRMs that offer chort-level personalization for batch marketing campaigns & outreach Praia offers N of 1 personalization delivered algorithmically through consumer apps and web experiences, working either alongside or without a CRM.

  • Unlike messaging & communicaitons offerings that offer SMS outreach based on cohorts Praia systematically engages health consumers through highly personalized system- branded apps and web experiences.

Health Equity

Messages can be sent by voice, text, or email. Messages sent by voice can leverage different voices, and playback speed can be slowed to improve comprehension.

Extensive library of help center content; free onboarding webinars presented live daily; comprehensive 1:1 onboarding, a dedicated support team 365 days a year.

Keywords

Images

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Videos

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Automated Care Platform by Cliniconex.mp4

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Downloads

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Company Details

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