Every call matters, and with CommPeak Dialer, your call center can unlock its full potential.

Designed to streamline operations, CommPeak Dialer helps eliminate inefficiencies like idle time, guesswork, and repetitive tasks.

By automating key processes and using predictive dialing, your agents can focus on what truly matters - engaging with customers and building lasting relationships.

The Predictive Dialer ensures agents spend less time waiting for calls to connect and more time speaking with patients, maximizing productivity throughout the day. 

In addition, CommPeak Dialer integrates seamlessly with leading CRM platforms, providing real-time data syncing and personalized engagement to enhance your communication efforts. 

The system also supports omnichannel communication, enabling your team to connect via SMS and messaging apps for consistent, unified interactions across all platforms. 

With intelligent features like dynamic caller ID management, skills-based matching, and automated post-call SMS, CommPeak Dialer goes above and beyond to ensure every connection is productive and impactful. 

By leveraging machine learning and AI, it fine-tunes calling strategies to optimize efficiency and boost results. 

With fewer abandoned calls, tailored lead prioritization, and real-time insights, CommPeak Dialer transforms your call center into a high-performing hub, ready to drive greater success.

CommPeak is a global leader in cloud-based business communication solutions, providing tools like VoIP, SMS, predictive dialers, and omnichannel platforms. Our innovative services help businesses streamline operations, boost engagement, and achieve unparalleled communication efficiency.

Say goodbye to endless voicemails, mountains of messages, and phone tag that won’t quit. Navigator is here to interface with patients like a new virtual customer service agent, capable of seamlessly handling patient requests across phone, SMS, and chatbot interactions. Save staff time by offering natural, conversational AI interactions that address simple patient needs. No more tedious repetition of requests and context with each handover; Navigator remembers previous interactions and carries them across channels. Patients can manage appointments, request refills, and more – saving valuable time for clinical workflows.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

* Rules and Lead Prioritization:

Set rules based on time zones, agent availability, and lead statuses.

Build dynamic groups of leads and assign custom scores to prioritize high-value prospects.

* Skills-Based Matching:

Match leads to agents by language, experience level, and more.

* Enhanced Dialing Strategies:

 - Dynamic Caller ID Management: Ensure higher answer rates by displaying local or custom caller IDs based on the recipient’s location or other criteria.

 - Post-Call SMS Delivery: Automate follow-ups by sending personalized SMS immediately after a call.

Fine-Tuned Redialing Protocols: Optimize redialing sequences with rules that avoid call fatigue and prioritize high-probability connections.

 - Sequence Control: Adapt call attempts dynamically based on lead scoring, past interactions, and agent availability to maximize efficiency.

 - Adjusted Call Ratios Powered by ML and AI: Automatically balance call ratios using machine learning and artificial intelligence for improved dialing precision and efficiency.

 - Lower Idle Time: Minimize agent downtime and ensure constant engagement with live prospects to reach up to five times more leads.

Navigator integrates two months' worth of contextual information from Luma interactions and EHR to conduct a seamless, natural customer service interaction

Luma's depth of integration into the EHR lends functionality and streamlines work processes