OhMD reduces staff churn and lost revenue by ensuring every patient call is answered — by voice, text, or web. AI-powered voice and text agents handle routine requests, while all conversations flow into one secure inbox. Practices go live in weeks, not months, and quickly see fewer staff-handled calls, lower costs, and faster access for patients.

More appointments. Lower costs. Less burnout.

The state of patient calls

Staff are stretched thin by high call volume. Long holds, voicemail, and outsourced call centers all add cost and frustration.

The cost of missed calls

Up to 20% of staff turn over each year - phones are a top driver

Missed calls can cost about $67K per provider each year

Just 3 missed calls a day can add up to $10K per month in lost revenue

The solution

Answer every patient call - voice, text, or web

AI scheduling books patients 24/7

One inbox for all messages - calls, texts, and chats in a secure thread

Why OhMD

OhMD is the AI patient call coverage and communication platform that blends voice and text AI with hero-in-the-loop support when staff expertise is needed.

Practices see results fast:

• 68% fewer staff-handled calls

• 65% cost savings

• 4% patient growth

What you can do with OhMD

• AI scheduling with Nia - answer every call and book visits 24/7

• Smart Assignments (AI) - route messages to the right team based on patient intent

• Unified inbox - manage calls, texts, and chats in one place

• Two-way HIPAA-compliant texting - no apps or portals for patients

• Call to text - move inbound calls into text instantly

• Phone answering + voicemail transcription - capture and triage without extra work

• Broadcast messaging - reminders, updates, and balance campaigns

• Forms - digital intake, consents, and paperwork

• Voice calls and video visits - call or launch telehealth with one click

• Web chat - capture questions from your website

• API access - extend OhMD into your workflows

Trusted by 40,000+ providers to make communication simple for staff and patients.

Why customers choose OhMD

“OhMD gave us a way to serve patients faster without hiring more staff. Our call center is finally manageable.”

— Office Manager, Coastline Orthopedics

Artera Harmony: One Platform - Seamless Orchestration - Infinite Applications.

Artera's award-winning patient communications platform - Artera Harmony - integrates across a healthcare organization’s tech stack, EHRs and third-party vendors. 

Artera Harmony helps unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, and voice), in 109+ languages. 

Holistic view of every interaction:

• Analytics (understand how vendors / departments / workflows are performing)
• Automated Workflows (build conversations from template library)
• Vendor and Use-Case Rules (prioritize what is most important)
• Patient Preferences and Consent
• Live Agents (escalate and route messages)
• Live monitored with AI-enabled real-time sentiment tracking

What Makes Harmony Different:

• Differentiate & optimize your patient experience with our most advanced workflow builder capabilities ever
• Manage more conversations than ever before in Artera’s enhanced inbox
• Access AI / LLM-driven translation, improving patient access and engagement
• Track communication performance from outreach to outcome with Artera’s enhanced suite of analytics views

Artera Harmony's Key Features & Benefits:

Easy Workflow Configuration, Maximum Impact

Flows 

• Build personalized patient engagement journeys to extend patient interactions

Inbox (Smart Inbox)

• Effectively oversee larger populations and access a unified display of messages spanning all practices.

Homepage with Next Best Actions

• Recognize key "action items" that may spotlight critical conversations, data insights and more

Staff AI Co-Pilot

• Craft high-quality messages with intelligent functions like sentence completion and advanced translation

Message Categorization

• Process and categorize all messages to better understand the communication driving interaction

Native Value Reports

• Move dashboards into your core Artera interface for a more streamlined staff experience

Artera has been named a Deloitte Technology Fast 500 company (2021 - 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years.

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021 - 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years.

• AI phone agent + texting + web chat in one platform - EHRs do not cover call handling
• Call to text deflection reduces hold time and abandoned calls
• Unified inbox for calls, texts, and chats - not ticket notes buried in the chart
• Smart Assignments routes by intent and team - faster triage than simple message pools
• Digital forms and two-way texting without portals or app logins
• Works with multiple EHRs and phone systems - no rip and replace
• Go live in weeks with measured outcomes and analytics

• AI voice and AI text on the same thread - seamless handoff to staff when needed
• Hero-in-the-loop design keeps humans in control for edge cases
• Proven impact: 68% fewer staff-handled calls, 65% cost savings, 4% patient growth
• One secure inbox across channels - fewer tools to manage
• Call to text plus voicemail transcription - higher answer rates
• Smart Assignments for intent-based routing - less manual triage
• 40,000+ providers use OhMD - trusted scale and healthcare focus

Artera's suite of patient engagement products have been honed over 10 years in collaboration with 900 provider and federal agency customers.

Text-enabled landlines (10-digits long code with Rich Communication Services), conversational messaging powered by Natural Language Understanding (NLU), inbound automations with 100+ pre-built workflows, flexible EHR integrations (with real-time writebacks), integrated marketplace with 50+ healthtech vendors (150M annual API calls), AI powered staff console with Co-Pilots, and end-to-end patient access support (from digital intake, billing, to online self-scheduling).