MDI enables consumers to self serve across call, click or visit channels. MD Insider builds comprehensive provider search, data management, and scheduling capabilities for organization across the healthcare ecosystem, including health systems. Our capabilities are built on a modern/ agile tech stack that enables provider organizations the flexibility to implement and deploy across multiple configuration options. We help health systems find and reach consumers through modern digital capabilities that help organizations showcase their key assets...providers. With nearly every implementation, our capabilities allow health system partners to fill-in information "blind spots" through a confluence of data + technology. And we do this, often times, in a matter of days.

MD Insider is a healthcare solution partner that is redefining the way consumers search for care by democratizing clinical insights through data and technology. Our sophisticated Machine Learning (ML) platform is a first-of-its-kind, fully integrated triage engine that better matches patients with the right providers by incorporating a claims-driven methodology. MDI offers a variety of configurable digital applications that enable a seamless consumer experience across patient access channels, in addition to an industry-leading claims library, and API services. For more information please visit: www.mdinsider.com

Artera Call-toText and Abandoned Calls

Artera helps improve patient satisfaction by removing the burden for patients to wait on hold and allows them to engage with your staff using a more flexible form of communication.

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annually, reaching 100+ million patients.

The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, IVR, and webchat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach. 

A consumer-centric/robust clinical search engine that sits on top of a12B+ claim library representing medical claims across major carriers (commercial & CMS). Claims are used to inform provider clinical experience/expertise for employed and affiliated providers across a health systems network.

Configurable/customizable provider search and directory management capabilities (e.g. expandable taxonomy, docfinder, data/directory management, Epic scheduling). MDI's tooling provides health system partners access to MDI's big data library. Our data engineering processes automate and create baseline provider profiles by leveraging dozens of industry data partners, greatly reducing the amount of time/effort needed to collect the same information across the delivery network. Our data library includes information related to clinical areas (e.g. specialty, procedures, conditions, diagnosis), board certifications, office locations & hours of operation, contact information, education, affiliations, patient satisfaction reviews, languages spoken, biographies, and more. Providers and administrators can edit baseline profiles for ongoing data accuracy and verification. Updates are pushed real-time to all relevant applications, including data warehouses (if applicable).