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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Virtual Visits
Virtual Visits

0 review

Playback Health
Playback Health

Categories

Solutions

Description

Product Description:
Provide face-to-face care to your patients anytime. Virtual visits allow clinicians to initiate a virtual visit request with a secure SMS, engage via video, and acquire electronic patient signature on post-visit surveys to validate visit occurrence. All with no app to download, securely, and in real-time.
About QliqSOFT:
QliqSOFT is the leading provider of secure clinical collaboration and patient communication solutions for healthcare. From secure messaging and AI-Driven chatbots to video conferencing and telemedicine, over 1,000 hospitals, home health, and hospice organizations trust QliqSOFT to deliver HIPAA-compliant and real-time communication between doctors, nurses, caregivers, and patients
Product Description:

Playback Health is a software technology company that builds, deploys, and scales secure mobile solutions to help providers more effectively deliver medical information and care instructions to patients, their families, and other care providers. Playback's SaaS platform helps promote a communication-first strategy that allows healthcare organizations to leverage their EMRs, patient portals, and other systems of record to add value, empathy, and engagement at every level. 

About Playback Health:

Playback Health is a digital health company focused on provider to patient communications. Playback Health's platform allows clinicians to memorialize and summarize medical conversations using digital and AI. The platform can record conversations between physicians and patients using video, audio, and screen recording. Recordings are shared with patients and family members digitally which allows them to review, share and understand like never before. Providers can turn those recordings into EMR ready SOAP notes. The end results are improved HCAHPS and outcomes for patients, and 10 -15 minutes per patient in time savings for physicians, directly improving burnout. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

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Product Capabilities

Playback integrates with provider ADT feed to automatically and intelligently connect patients, care providers, and families via text, email or in-app notifications. Easy and secure authentication protects PHI and provide easy access to care instructions, anytime and anywhere.

Providers are able to create patient specific care instructions with context using audio, video and messaging. Links to internal content libraries to share reusable digital assets such as welcome videos or care instructions based upon diagnosis and care journey. Intelligent AI allows patient conversations, film reviews and dictations to be easily recorded and immediately transcribed and translated into EMR-ready medical notes.

Playback Health provides direct Customer Support for providers, patients, and family members.

Platform analytics focus on User/Usage analytics to understand who and how users engage with Playback Health.

Playback Health has been shown to improve the communication, adherence and patient understanding challenges in Oncology. By recording the conversations at the point of care, transcribing them, summarizing them for the patient and sharing that information with patients and loved ones, we provide a great alternative to Oncology Navigation.

Care givers can be added to the playback platform to gain access to important information about the patient's treatment.

Use Cases

Description:
QliqSOFT's Virtual Visit solution provides clinicians a means to engage their patients quickly and easily. Starting with a simple SMS invitation, patients can chat with an automated chatbot or with a live provider, participate in a 2-way video call, share vitals via forms, and provide signatures as needed.
Pediatric use cases:

None provided

Users:
Doctors, nurses, and other clinicians who must remotely serve any size patient population. Patients and caregivers who need to connect with care team members but are unable to do so in-person.
Description:

We use non-intrusive automation across the patient journey to send relevant messages to patients, families, and caregivers. Playback sends notifications via email, SMS, mobile phone, platform app, and hospital devices like a Zebra phone. Links open to shared multimedia care instructions and other medical information such as lab results, medical images, and discharge instructions, and may include video film reviews explaining diagnosis and care or educational and explanatory material.

Pediatric use cases:

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Users:

Clinicians, Care teams, Patients, Family, and external caregivers. 

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Allscripts, Allscripts/Eclipsys, athena, Athenahealth, Azalea Health/Prognosis, Cerner, CPSI, eClinicalWorks, Epic, Evident, GE, Healthland, McKesson, MEDHOST, Meditech, MedWorx, NextGen, Other, QuadraMed, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Integrations:

Acute care EMR, Ancillary EMR, Patient portal, ADT, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Allscripts, Cerner, Epic, Meditech

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:
Multi-party Video Conferencing, AI-Driven Chatbot, Virtual waiting room, Built-in Educational Database, No app download or portal login required for patients
Differentiators vs Competitors:
Same-Day Implementation, File/Image Sharing, Dynamic Forms, Electronic Signature Capture, Utilization Metrics, Custom FAQ Libraries, SMS & Email Invitations, Support Agent Handoff and Escalation, virtual waiting room, chatbot including self-directed device test, Integrated translator solution through partnership with Cloudbreak.
Differentiators vs EHR Functionality:

Playback Health brings video, audio and screen recording into the communicaiton process so that all stakeholders are able to hear and share care information in a language they understand. Playback uses powerful automation and AI to convert patient conversations, film reviews and audio dictation into an EMR-ready medical notes saving clinician's time while delivering exceptional patient experience. 

Differentiators vs Competitors:

Playback focuses on the doctor patient conversation to ensure all stakeholders hear and understand care instructions, anytime and anywhere. No other platform is able to marry up the discharge instruction with an audio recording to reduce communication error, save clinicians time, and boost HCAHPS scores.

Keywords

Images

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Videos

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Downloads

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Alternatives

Company Details

Founded in 2011

Founded in 2018

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