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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

A voice and image-based conversational AI-powered synthetic human clinically validated to collect more complete and actionable patient data than doctors

About SOAP Health:

Elevate medical practice by earlier disease detection and improved diagnosis via more accurate data collection, better risk and symptom assessment, faster charting, and increased revenue by higher level E&M billing. Now, achieve better outcomes in less time for more money.


Discover SOAP, a patented and clinically validated, Epic, AthenaHealth, etc. EHR-integrated, conversational AI-powered patient and physician-facing interface for more accurate patient data collection and analysis; an unrelenting focus on improving patient outcomes and eliminating administrative burdens. 

Product Description:

Clearstep's Smart Access Suite offers advanced AI-powered agents via chat + voice for symptom checking, triage, and care navigation. This comprehensive suite empowers healthcare providers to optimize patient access, reduce unnecessary care utilization, and automate intake/patient inquiry workflows. 

Key Features:

  • AI-powered chat/voice agents experience comprehensive symptom(s) analysis
  • Clinically validated triage algorithms based on Schmitt protocols
  • Personalized care routing to appropriate resources (ER, urgent care, primary care, specialty care, virtual visits, self-care)
  • White-labeled and customizable to match your organization's brand, care options, and workflows
  • Plus & play integrations with most EMRs, CRMs, and scheduling systems

Clearstep's Smart Access Suite is the most prevalently adopted AI self-triage solution among U.S. health systems. It offers a powerful combination of clinical expertise and hybrid AI technology. Visit us at www.clearstep.health to see the Smart Access Suite agents in action.

About Clearstep:

Clearstep is the preeminent digital self-service triage and care navigation healthcare assistant on the market. It distinguishes itself as the sole AI chat-based triage solution crafted from Dr. Barton Schmitt's gold-standard telephone triage protocols, achieving an impressive accuracy rate surpassing 95%. With the largest health system deployments nationwide, Clearstep collaborates with esteemed institutions like HCA Healthcare, Mount Sinai, Novant Health, Tufts Medicine, Baylor Scott & White Health, and numerous others spanning over 15 states. Clearstep's innovative Smart Care Routing™ solutions empower healthcare organizations to effectively tackle critical challenges such as efficient self-service patient access and care navigation, patient acquisition and retention, call center deflection and automation, and optimizing capacity. Ultimately, Clearstep's solutions pave the way for enhanced experiences for patients and care teams alike. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Powered by conversational and generative AI

Already integrated with Epic, AthenaHealth, Dolbey, etc.

HIPAA compliant and SOC 2 1 certified

Conversational tome with voice-based digital human.

7 customers and growing...

Patented state of the art AI.

Use Cases

Description:

In a pilot including primarily Black and Hispanic patients, the completion rate was 95% and satisfaction rate was 90%.

The application collected 44% more actionable data than did the clinic's doctors. This additional data changed diagnoses, treatments, and referrals. At the same time, intake and documentation time was reduced by 66%. The projected ROI was 30X for the clinic's physicians.

In a Stanford Pilot, 100% of users completed the application and 80% of users stated they expected the AI-powered application to improve the care their doctors delivered.

Pediatric use cases:

None provided

Users:

None provided

Description:

We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.

Pediatric use cases:

Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.

Users:

Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.

EHR Integrations

Integrations:

Ambulatory EMR, Patient portal

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Allscripts, NextGen, athena, Allscripts/Eclipsys, Athenahealth

Hardware Compatibility:

Mobile / Tablet (web optimized)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, Other, Self-developed, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)

Client Types

Differentiators

Differentiators vs EHR Functionality:

SOAP's patent-pending application combines the intimacy of the human voice with the power of animation, plus the intellect of experts to augment physician productivity and care delivery, while reducing liability exposure and increasing compensation.

Differentiators vs Competitors:

.

Differentiators vs EHR Functionality:
Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.
Differentiators vs Competitors:
Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.

Keywords

Images

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Videos

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Introduction to SOAP

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Clearstep Virtual Triage

Downloads

Alternatives

Company Details

Founded in 2019

Founded in 2018

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