Interactions Optichannel Intelligent Virtual Agent (IVA) for Healthcare delivers the optimal experience regardless of channel, to ensure that patients have a meaningful and effective interaction. Our optichannel approach embraces digital transformation by focusing on optimizing channels with technology and use cases, backed by individual preferences and aggregated patient data. Interactions IVA leverages 15+ years of expertise, but also allows hospitals and health systems to have customization and flexibility in their deployments. Interactions IVA is built on the premise that patients deserve more and Interactions is the only brand with the experience, technology and CX know-how suited to deliver this promise. Interactions platform reshapes the entire self-service landscape through our real-time human-infused AI that readily adapts to conversational nuances and idiosyncrasies, allowing patients to be more self-sufficient when completing a wide variety of fully automated tasks.

Interactions provides Intelligent Virtual Agents (IVA) that seamlessly assimilate Conversational AI and human understanding to enable businesses in healthcare and beyond to engage with their patients in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, optichannel customer care, Interactions is delivering unprecedented improvements in the patient experience and significant cost savings for some of the largest brands in the world. For more information, visit www.interactions.com.

Automated deep learning.

Chatbots keep getting smarter

Our platform allows you to build generative model smart chatbots with deep learning capabilities that minimize the need for human management over time. Your smart bots learn from each interaction, recording the response and sentiment of the user.

Automatic Intent Identification

Automatically identify user intent from a natural language input through text or voice.

Automatic Response

Automatically respond to users based on user intent through a defined knowledge repository or dynamic API calls.

Pattern Recognition

Automatically identifies patterns of user intentions and provides granular insights to take specific actions.

Multi-lingual Integration

A.ware platform makes it possible to integrate with multi-lingual APIs.

Automatic Metadata Extraction

Automatically extracts metadata like customer IDs, phone numbers, addresses, transaction reference numbers etc. to make API calls or enhance the context.

Automatic Prioritization

Prioritizes certain customer interactions based on sentiment, emotions, product category, and custom metadata.

Automatic Ticketing & Routing

Automatically creates tickets, sub tickets and routes the interaction to appropriate teams in an enterprise.

Primitive communication interfaces force users to spend a lot of time in search of relevant information before buying and using a product or service. In addition, outdated support frameworks are incapable of delivering a consistent and frictionless experience across user touchpoints.

The times are changing and Senseforth.ai is leading this wave of transformation. At Senseforth.ai, we believe that Generative Conversational AI and chatbots are a catalyst for innovation and positive change. We embrace a future where every organization embraces this transformative technology to seamlessly drive meaningful conversations with their customers, employees and other stakeholders.

Senseforth’s proprietary Generative Conversational AI platform A.ware, powers all Generative Conversational AI chatbot solutions that we build. The zero-code platform with pre-built industry AI models and deep domain knowledge ensures our chatbots have industry-leading accuracy right out of the box, while reducing implementation time by up to 50%.

Solve for Labor Shortages

Serve more patients without relying on human agents. With scalability and increased agent productivity, wait times are eliminated for a streamlined patient journey. Freeing up your live agents to focus on the most critical tasks.

Decrease OpEx

Our IVA is proven at scale to deliver a consistent experience allowing patients to schedule and reschedule with ease to reduce missed appointments and save you money.

Increase Patient Experience

Our advanced Conversational AI provides patients with optichannel self-service appointment scheduling and payment options, allowing patients to engage on their channel choice, at a convenient time of day for them.
All reducing your patient leakage.

Increase Revenue

Enhance and increase self-service options allow your patients to do more, including scheduling, payments and registration all without the support of a live agent.

At Interactions, we’ve proven that AI and humans can work together to create something better than either one can accomplish on its own. That’s why we were the first to invent and commercialize the use of Adaptive UnderstandingTM technology, which seamlessly blends artificial intelligence and human understanding. This breakthrough technology delivers human-like experiences across all customer care channels — including voice, text, web chat, social and mobile.

Our Adaptive Understanding technology is powered by Interactions proprietary Curo Speech and Language Platform, which combines Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Dialog Management.