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Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
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Differentiators
Health equity
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Post Engagement Communication
Post Engagement Communication

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Categories

Solutions

Description

Product Description:

Efficient, personalized, and HIPPA compliant patient engagements drive better outcomes without demanding more staff resources. Valuable tips and critical follow up reminders are handled for you while enhancing patient satisfaction. This time saving, closed-loop approach lets clinics thrive now and into the future.

Stronger Patient Connections & Treatment Adherance

Foster stronger patient connections by delivering personalized reminders and valuable treatment and appointment information, enhancing communication and cooperation in health management.

Elevate care by managing out-of-bound patients. AdviNOW's dynamic AI recognizes and escalates patients who may be at risk given patient engagement feedback.

Acute Care Communication

Engage with patient post-visit to see if they are feeling better. Collect patient care compliance information and automatically schedule follow visits when medically necessary.

Chronic Care Communication

Automatically send patient reminders for chronic condition management. AI managed medication adherance, measurements, labs, and other remote patient information closes the loop in chronic care management.

Elevate Reputation

Submit post-visit surveys to the patient making it easy for happy patients to give Google, Yelp, etc reviews, leading to enhanced clinic reputation and more patients.

About AdviNOW Medical:

AdviNOW Medical is the first complete automated journey platform to seamlessly navigate all aspects of the patient encounter. 

AdviNOW removes friction points between the patient, clinic, payer, and provider through its following solutions:

  • Digital Front Door
  • AI Data Collection and Triage 
  • Decision Support and Scribe
  • Post Patient Engagement
  • Medical Measurement Guidance

The result of our solutions is automated care coordination, exact and personal consistency of care with gaps closure, increased patient throughput and reduced patient wait times.

Product Description:

PEP Health is an AI-powered platform that analyzes millions of unsolicited online patient comments to deliver real-time insights into care quality and experience. By turning public feedback into structured data, PEP Health helps health systems improve satisfaction, boost performance, and succeed in value-based care.

Unlike traditional surveys, which are slow and limited, PEP Health offers continuous visibility into what patients are saying across all locations and services. Its intuitive dashboard supports benchmarking and highlights areas for improvement.

Used by leading U.S. health systems, PEP Health enables faster, smarter decisions driven by the authentic voice of the patient.

About PEP Health:

Real time, actionable, AI powered patient experience insights to drive better quality and unlock value based care.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Urgent Care

Primary Care

Specialty

Hosptal Systems

FQHC's

Independent

Any Other healthcare Facility

Pediatric use cases:

Digital Front Door

AI Triage

Decision and Coding Support

Scribe 

Post-encounter engagement 

Users:

Front desk staff, physicians, medical assistants, patients, hospitals, clinics 

Description:

A large U.S. health system needed to improve patient satisfaction, reduce experience gaps across sites, and raise CMS Star Ratings. Traditional surveys were too slow and limited to support timely action.

PEP Health’s AI platform analyzed millions of unsolicited online comments. Within days, care teams accessed real-time insights by location, department, and service line.

Leaders identified best-performing sites, addressed underperforming areas, and used benchmarking tools to track progress. Targeted changes led to improved patient satisfaction and higher CMS Star Ratings within two quarters.

Pediatric use cases:

PEP Health analyzes online feedback from parents and caregivers to deliver real-time insights into pediatric care. The platform captures sentiment on communication, compassion, wait times, and child comfort.

Insights are segmented by site and department, helping teams identify opportunities and benchmark performance. Pediatric services benefit from the same level of visibility and improvement as adult care.

Users:

Patient experience and quality improvement teams

Operational and site leaders

Marketing and reputation teams

Clinical leaders and service line managers

Each user gains real-time insights to support targeted action and measurable improvement.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Allscripts/Eclipsys, athena, eClinicalWorks, NextGen, Allscripts, Athenahealth, Meditech, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

Not applicable

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose, Point Click Care

Hardware Compatibility:

Not applicable

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

More than just static, fixed appointment reminders, AdviNOW automatically shares valuable tips and critical follow up reminders while enhancing patient satisfaction. This dynamic, time saving, closed-loop approach lets clinics thrive now and into the future.

Utilizing automated AI driven text messages, AdviNOW not only closes the loop, but builds a continuous thread of care and communication between clinics and patients, ensuring a consistent, accessible, and supportive healthcare experience. 

Differentiators vs Competitors:

More than just static, fixed appointment reminders, AdviNOW automatically shares valuable tips and critical follow up reminders while enhancing patient satisfaction. This dynamic, time saving, closed-loop approach lets clinics thrive now and into the future.

Utilizing automated AI driven text messages, AdviNOW not only closes the loop, but builds a continuous thread of care and communication between clinics and patients, ensuring a consistent, accessible, and supportive healthcare experience. 

Differentiators vs EHR Functionality:

PEP Health provides insights that EHR systems do not. While EHRs capture internal clinical and operational data, PEP Health analyzes unsolicited public patient feedback using AI to deliver real-time, experience-focused insights.

This external view helps health systems understand what patients truly think, beyond what is documented or surveyed. PEP Health works alongside EHRs to support faster, more informed decisions that improve care and satisfaction.

Differentiators vs Competitors:

Traditional survey vendors like Press Ganey and NRC Health rely on solicited feedback that is delayed, narrow, and often unrepresentative. PEP Health captures unsolicited, real-time patient feedback from millions of public online sources, offering a broader and more honest view of patient experience.

Tools like Reputation focus on brand management and social media presence. PEP Health delivers structured, clinical-grade insights using AI and NLP designed for healthcare. Our platform supports operational improvement, not just reputation tracking.

No manual input is needed from staff or patients. PEP Health provides continuous visibility across all sites and services, enabling faster, data-driven decisions that improve care and satisfaction.

While others measure what patients are asked, PEP Health measures what patients actually say.

Health Equity

Keywords

Images

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Videos

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PEP Health Video #3.mp4

Downloads

No content provided

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PEP-Health-White-Paper_VBHC.pdf

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Company Details

Founded in 2016

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