Steer Health’s FastTrackCare provides a digital front door specifically for emergency and urgent care access. Patients can self-triage online, select an arrival window, complete intake, and receive real-time updates while waiting from home. 

ED teams gain a clearer view of upcoming volume, improved staffing alignment, and reduced lobby congestion. Integrated with existing EHR workflows, FastTrackCare enhances patient experience, decreases left-without-being-seen rates, shortens door-to-provider times, and improves operational efficiency across the ED.

Features:

• Online ER Arrival Scheduling – Patients choose a safe arrival window instead of waiting onsite.
• Symptom Checker & Smart Routing – Directs patients to ER, urgent care, or virtual care.
• Virtual Waiting Room – Patients wait from home and receive real-time status updates.
• Pre-Visit Intake – Demographics, insurance, consent forms collected before arrival.
• AI Patient Communication – Automated instructions, FAQs, directions, and follow-up messaging.
• ED Flow Optimization Dashboard – Forecasts arrival volume and supports staffing decisions.

Outcomes

• Up to 80% of patients seen within 15 minutes of arrival
• Reduced LWBS through predictable flow
• Shorter door-to-provider times
• Higher patient satisfaction with reduced on-site waiting
• Improved operational throughput

Steer Health is an AI-powered growth and automation platform for hospitals and healthcare organizations. Steer's mission is to drive revenue acceleration and cost savings by reducing the burden on healthcare professionals. With innovative solutions designed to streamline patient acquisition, retention and enhance care, Steer Health is at the forefront of transforming the healthcare landscape.

Artera Call-toText and Abandoned Calls

Artera helps improve patient satisfaction by removing the burden for patients to wait on hold and allows them to engage with your staff using a more flexible form of communication.

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021 - 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years.