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Description
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Fourier Health
Fourier Health

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Categories

Solutions

Description

Product Description:

About Fourier Health:

We are the ScaleAI for Medical Records.

We are an AI-platform and service that provides client-specific and use case-specific summarization. Fourier takes any task that presently requires a provider to provide a 'structured' output via reconciliation with unstructred inputs, and does so faster, cheaper, and more efficiently. We gaurantee 100% hallucination-free output via our hybrid human-in-the-loop and AI-enabled approach. 

What We Do:

We summarize even the most complex cases, such as building relevant, actionable clinical summaries for patients with complex medical histories. We also provide summaries for transition care management and expedite payor form creation that require providers to reconcile a patient's chart. We can easily facilitate registry management and also expedite clinical appeals. We gaurantee that our summaries are always contexualized, meaning they are adaptable to the use case. 

Our ROI:

With our health system partners, we've been able to show that we can improve revenue on existing complex outpatient care by at least 6%, with no change to current workflows. We additionally build capacity into our system-partners (conservatively estimated at 13%) to add volume while offering a net reduction in time worked for existing provider staff. 

Our product, such as our complex patient intakes are reimbursable. And we are able to combine all input sources (including but not limited to: faxed PDFs, existing data in the EHR, HIE & consortium data, etc.).

About Fourier Health:

We are an AI-platform and service that provides client-specific and use case-specific summarization. Fourier takes any task that presently requires a provider to provide a 'structured' output via reconciliation with unstructred inputs, and does so faster, cheaper, and more efficiently. We gaurantee 100% hallucination-free output via our hybrid human-in-the-loop and AI approach. 

We are able to summarize even the most complex cases, such as building relevant, actionable clinical summaries for patients with complex medical histories. We also provide summaries for transition care management and expedite payor form creation that require providers to reconcile a patient's chart. We can easily facilitate registry management and also expedite clinical appeals. We gaurantee that our summaries are always contexualized, meaning they are adaptable to the use case. 

With our health system partners, we've been able to show that we can improve revenue on existing complex outpatient care by at least 6%, with no change to current workflows. We additionally build capacity into our system-partners (conservatively estimated at 13%) to add volume while offering a net reduction in time worked for existing MD staff. 

Product Description:

It may seem like every conversational AI vendor is saying the same thing these days. SoundHound’s Amelia Conversational AI Platform stands out as the most trusted among healthcare organizations because:

  • Our proprietary voice AI with our best-in-class conversational and generative AI capabilities powers secure, omnichannel, natural-language AI agents for patient-facing, member-facing, and employee-facing use cases. 
  • Our AI agents integrate with EHRs like Epic and Cerner, as well as CCaaS platforms, to fully automate personalized, end-to-end resolutions for patients, members, and employees.
  • Our platform is currently in production with some of the largest health systems in the United States and conducts thousands of concurrent interactions every day.
About SoundHound AI:

We believe every brand should have a voice and every person should be able to interact naturally with the products around them—by simply talking.

SoundHound’s independent voice AI platform connects people to brands through customized conversational experiences that voice-enable products, services, and apps while giving companies access to their valuable data and analytics for greater control and brand ownership of the customer experience.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Our platform automates appointment management, including scheduling, rescheduling, confirming, and canceling patient appointments.

Patients and providers converse in natural language with AI agents powered by our Conversational AI platform to complete tasks, resolve issues, and find information. Conversations with our AI agents are free-flowing and bidirectional.

Our AI agents are context-aware, taking into account previous and current conversations with users when forming a response. Our AI agents also leverage secure integrations with EHRs to provide users with personalized and relevant information and assistance based on their records.

Our Conversational AI platform integrates with numerous EHR systems, including Epic, Cerner, Meditech, and others. In addition, our platform is equipped with 40+ out-of-the-box channel gateways, including with Cisco, Five9, and WhatsApp, as well as with email and contact center systems.

We are committed to protecting patient privacy. We are HIPAA compliant, as well as ISO27001, SOC2 Type II, and PCI-DSS certified.

Our AI agents can be deployed across any channel where humans also provide support (i.e. phone, text, webchat, etc.). Across all voice and chat channels, our AI agents conduct natural language conversations that feel like talking with a human.

Our platform is capable of conducting thousands of concurrent conversations. This capability allows the platform to scale when demand spikes, and/or as use cases and user adoption grows.

Our platform is always on the cutting-edge of AI innovation. We leverage the latest AI technologies and methodologies, such as agentic AI, generative AI, and LLMs, to deliver powerful solutions that drive long-term value for our customers and their customers.

AI agents built on our Conversational AI platform use the most up-to-date information from health systems' websites and content sources to deliver relevant and accurate responses to users.

Use Cases

Description:

To name a few: complex patient intake (HPIs), patient transfer/TCM, second opinion review, discharge planning and management, clinical appeals, registry management, and other admin-intenstive tasks. 

Pediatric use cases:

Identical to adult use cases, for all. 

Users:

All clinical providers, across all levels. 

Description:

Use Cases for Health Systems & Providers:

By deploying AI agents powered by our Conversational AI platform, health systems provide patients with a digital health service that is secure and industry compliant - from selecting doctors and scheduling appointments, through ongoing care management.

  • Intelligent IVR: Escalations, Call Routing, and Triage
  • Find Locations, Doctors, and Services
  • Scheduling Management (Schedule, Reschedule, Cancel, Confirm, Recall)
  • Patient Outreach (Care Management, Care Gaps, PROs, Medication Adherence)
  • Intake and Pre-Registration
  • Patient Payments, Financial Assistance, Collections
  • Symptom Checker, Virtual Triage, Risk Assessments
  • Patient Surveys

Use Cases for Health Plans (Members):

Our AI agents act as trusted guides to doctors, dentists, and pharmacies, helping patients enroll in new health plans, determine coverage eligibility and benefits, update and expand coverage, and file and track claims.

  • Update Profile, PCP, and Coverage Information
  • Replace ID Cards/Password Resets
  • Find a Provider, Dentist, or Pharmacy
  • Coverage Benefits/Eligibility (Medical, Dental, and Pharmacy)
  • Claims Inquiries and Explanations
  • Enrollment

Use Cases for Health Plans (Providers):

Health plans deploy our AI agents as the first point-of-contact for members, offloading administrative tasks from employees while allowing members to quickly secure answers on coverage status, approvals, and authorizations.

  • Approvals and Authorizations
  • Member Coverage Status and Inquiries
  • Provider Administrative Services
  • Bill Payment Status
Pediatric use cases:

None provided

Users:

Healthcare:

  • Aveanna Healthcare
  • MUSC Health
  • Visionworks

Non-healthcare:

  • Asics
  • BNP Paribas Securities Services
  • The United States Navy

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Home health, Access +/or revenue cycle, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, eClinicalWorks, Other, Athenahealth, Self-developed, Would prefer not to disclose

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, NextGen, eClinicalWorks

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

We can be embedded directly within the EHR as well as connect to all client-specified structured fields within the EHR. 

Differentiators vs Competitors:

1) 100% hallucination-free, as we have a human-in-the-loop for every use case

2) Summaries are contextualized - meaning, depending what the use case is, the summaries are different (though originating from same records) based on provider or client requirements, so a provider simply needs to approve

3) Reimburseable, as our process sits within the revenue cycle; thus we increase clinical decision-making while increasing revenue

4) Attribution - via our platform a provider can see where each peice of summarized data is attributed to in the original medical records, providing accountability and audit-proofing

5) Multi-modal data - we ingest text-dense unstructured data including PDFs

Differentiators vs EHR Functionality:

Our Conversational AI platform is:

  • A voice-enabled platform for contact center transformation
  • Omnichannel (voice, SMS, webchat, etc.)
  • Fully interoperable with existing CCaaS technology
  • Able to respond using answers generated from a health system's website content, as well as from pre-determined FAQs
Differentiators vs Competitors:

Our Conversational AI platform:

  • Communicates using human-like natural language
  • Leverages our proprietary voice AI
  • Is end-to-end fully interoperable with Epic and other EHR systems
  • Is a universal platform for patient-facing, member-facing, and employee-facing use cases
  • Scales to handle thousands of concurrent interactions
  • Has financial stability from being part of the largest public conversational AI company

Health Equity

Keywords

Images

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SoundHound AI for Healthcare: Reschedule Appointment

Videos

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PAC Industry Partner Showcase 2024: MUSC Health and SoundHound AI's Amelia Platform

Downloads

No content provided

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Frost Radar™: Enterprise Conversational AI in Healthcare 2024.pdf

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Company Details

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