Health Note works smarter so that your physicians and staff spend hours less on clerical work every day. Supporting millions of patient visits annually, Health Note offers a highly engaging and unique patient experience because the platform thinks like a physician. Trained in over 40 specialties, Health Note goes further than first-generation solutions to ask patients questions a doctor would and writes the patient answers, along with relevant history, into an HPI note before the appointment begins. With a complete platform for patient outreach, scheduling, intake, payments, reviews, and more, Health Note is making healthcare a better experience for patients, staff, and physicians alike.

Luma's Digital Front Door solutions deliver convenience for patients throughout their journey, while simplifying and automating administrative tasks. Free administrative staff to focus on complex activities as patients arrive to visits appointment-ready.

Luma's Digital Front Door solutions enable healthcare systems to:

• Optimize market presence with patient feedback management and reputation tools
• Provide convenient channels for patient scheduling and convenient self-service appointment management
• Automate incoming referrals to ensure conversion to completed appointments
• Offer actionable reminders and smart waitlists to seamlessly integrate patient data back into EHR with bidirectional writeback for pre-visit forms, prior authorizations, consents, new patient packets, and more
• Customize and tailor workflows to manage patient recall and future appointments
• Enable population health outreach and clinical initiatives with outreach at scale via actionable SMS messages
• Convert phone calls to EHR-integrated self-service opportunities with Digital Call Deflection

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

• Health Note boast a higher pre-arrival completion rate of registration, 80% on average. (In-office completion on tablets bumps to 99%)
• No login or download
• Easy for seniors and new patients
• Health Note has been trained on 40+ specialties to ask questions during intake that a physician would ask in the room. Answers are turned into smart phases (Epic) or written directly into the EMRs HPI note

Health Note has been trained on 40+ specialties to ask smarter questions during intake that a physician would ask in the room. Answers are turned into smart phases (Epic) or written directly into the EMRs HPI note.

• Convenient to patients who haven't opted to utilize patient portal
• No log-in screen required, providing access to patients with limited cell phone usage or without smart phones
• End-to-end referral management

• ISO/IEC 27001:2022 certification highlights Luma's commitment to security