Artera Call-toText and Abandoned Calls

Artera helps improve patient satisfaction by removing the burden for patients to wait on hold and allows them to engage with your staff using a more flexible form of communication.

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annually, reaching 100+ million patients.

The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, IVR, and webchat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023, 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach. 

Steer Health's AI-powered Chatbot can support your patients 24/7 and give that warm, personalized feeling with every conversation.

• Share Directions: Steer Health's AI-powered Chatbot can share your practice's location directly with patients coming to your website looking for directions.
• 24/7 Online Assistance: Steer's AI Chatbot can respond to patients and accept queries for your staff to go over and respond to at a convenient time.
• Increase Profitability: Since the patient is able to get in touch with you immediately, there is almost no scope for losing a prospective patient.
• Achieve More Appointments: 43% of patients now prefer to book online—a trend that continues to rise each year. Give patients the flexibility of booking appointments through an easy-to-use chat popup that prompts the user directly through your website.
• Reduce No-Shows: 72% of patients and 60% of healthcare professionals say online appointment booking platforms encourage patients to keep appointments. When a patient is given the option to book an appointment the moment they seek help, they are most likely to keep it and show up on time.

Steer Health is an AI-powered growth and automation platform for hospitals and healthcare organizations. Steer's mission is to drive revenue acceleration and cost savings by reducing the burden on healthcare professionals. With innovative solutions designed to streamline patient acquisition, retention and enhance care, Steer Health is at the forefront of transforming the healthcare landscape.

Discoverability

• Simplified User Experience
• Integrated SEO, SEM, and SMM
• Healthcare Purpose-Driven UX
• Personalized Self-Service Tools 

Optimize Care Access

• Voice, Web, Chatbot and SMS Scheduling
• Smart Routing & 1 Click Scheduling for existing patients
• Integrated OnDemand Care Options for Fast Tracking and Care Delivery Arbitrage
• Integrated Modern Communication Tools
• Referral Automation

Personalized Outreach

• PX Command Center Enables Longitudinal Patient Engagement
• Supports Administrative As Well as Clinical Workflows
• AI Event-Based Decision Tree Foundation Makes It Very Extensible

Patient Insights - Post Visit

• Integrated experience of managing PX before, during and after the visit
• Leverage Service Recovery Feedback As Growth Enabler
• Resolve PX Issues in a fraction of time 

Virtual Check Ins

• Voice, Web, Chatbot and SMS Outreach
• Automated Triage and Escalation
• OnDemand TeleMedicine Integration
• AI based Fast Tracking/Smart Routing of High Risk Patient Needs

Discoverability

• Simplified User Experience
• Integrated SEO, SEM, and SMM
• Healthcare Purpose-Driven UX
• Personalized Self-Service Tools

Optimize Care Access

• Voice, Web, Chatbot and SMS Scheduling
• Smart Routing & 1 Click Scheduling for existing patients
• Integrated OnDemand Care Options for Fast Tracking and Care Delivery Arbitrage
• Integrated Modern Communication Tools
• Referral Automation

Personalized Outreach

• PX Command Center Enables Longitudinal Patient Engagement
• Supports Administrative As Well as Clinical Workflows
• AI Event-Based Decision Tree Foundation Makes It Very Extensible

Patient Insights - Post Visit

• Integrated experience of managing PX before, during and after the visit
• Leverage Service Recovery Feedback As Growth Enabler
• Resolve PX Issues in a fraction of time

Virtual Check Ins

• Voice, Web, Chatbot and SMS Outreach
• Automated Triage and Escalation
• OnDemand TeleMedicine Integration
• AI based Fast Tracking/Smart Routing of High Risk Patient Needs