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Description
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Transforms pre-visit intake into structured, clinically meaningful information that accelerates throughput and improves diagnostic accuracy.

Clearstep converts triage outputs into a structured HPI, differential diagnosis, suggested diagnostics, and patient context, sent directly to the encounter in the EHR.

Why Clearstep is chosen:

  • Reduces provider documentation burden by up to 50%
  • Improves visit efficiency and throughput across primary, specialty, and virtual care
  • Standardizes intake quality, eliminating variability
  • Ensures the provider has the clinical picture before the visit begins
  • Supports virtual-first, distributed, and AI-enabled care models

Solves: inefficient visits, provider burnout, inconsistent intake quality, poor visit preparation.

About Clearstep:

Clearstep is the most widely implemented agentic AI platform for patient access and capacity optimization in U.S. health systems. Built on Dr. Barton Schmitt’s nationally trusted clinical triage protocols, Clearstep delivers >95% accuracy, transparent and explainable decisioning, and the strongest clinical rigor of any AI-powered triage or navigation solution on the market.

Clearstep partners with leading health systems—including HCA Healthcare, Ochsner Health, Mount Sinai Health System, Novant Health, Tufts Medicine, and Baylor Scott & White—to solve their most urgent access and operations challenges: misrouted care, overwhelmed call centers, fragmented digital entry points, and underused provider and facility capacity.

Through its Smart Care Routing™ platform, Clearstep removes the friction, waste, and variability that keep patients from reaching the right care and keep health systems from using their resources effectively.

By powering every digital and phone front door with AI agents that triage, navigate, schedule, intake, and support call center workflows, Clearstep delivers a seamless, guided patient experience—while unlocking millions in operational efficiency through smarter, data-driven utilization of clinical and facility capacity.

Product Description:

GlobalMed is a prominent provider of telehealth solutions, known for its comprehensive and integrated platform that enhances patient care and resource management. GlobalMed’s technology is utilized globally, supporting a wide range of telehealth applications and enabling millions of virtual consultations. Our secure, integrated software and hardware solutions are aimed at supporting advanced clinical decision-making and improving patient outcomes.

About GlobalMed®:

GlobalMed is a leading telemedicine company providing innovative software and hardware solutions for virtual health care delivery worldwide. 

GlobalMed Wellness platform is a comprehensive solution designed to enhance employee health, increase productivity, and boost morale. It integrates mental, physical, and emotional health into one seamless system, offering a holistic approach to employee well-being.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

GlobalMed offers a provider directory and search functionality through their platforms. This feature allows patients to easily search for healthcare providers by name, specialty, or languages spoken.

GlobalMed platforms include comprehensive provider review management capabilities. Aggregated Reviews: Collects provider reviews from multiple sources, giving a holistic view of patient feedback. Reviews Management: Allows providers to manage and respond to reviews, helping to maintain a positive online presence. Customizable Star Ratings: Offers customizable star rating calculations to reflect specific criteria important to your practice. Analytics: Provides detailed analytics to glean insights into patient experiences and identify areas for improvement. These features help ensure that providers can effectively manage their reputation and continuously enhance patient satisfaction.

GlobalMed platforms offers robust scheduling features to streamline the appointment process for both patients and providers: Flexible Scheduling: Patients can schedule appointments by date or preferred provider. Providers can manage their availability and accept or decline appointment requests. Automated Reminders: The system sends automatic SMS and email reminders to reduce no-shows and keep everyone informed. Rescheduling and Cancellations: Both patients and providers can easily cancel or reschedule appointments directly within the app. Virtual Waiting Rooms: These allow for a coordinated start to virtual visits, ensuring a smooth experience.

GlobalMed platforms allows for utilization of a network of virtual healthcare providers to manage patient demand dynamically. This helps balance the workload and ensures timely care delivery.

GlobalMed virtual visit solutions are designed to be accessible and seamless allowing users to switch between synchronous and asynchronous modalities. These solutions integrate smoothly with existing provider workflows, ensuring efficiency and continuity of care.

Digital Form Upload & Intake: Streamlines the patient intake process, ensuring all necessary forms are uploaded and accessible to healthcare providers before the visit. Integrated Symptom Checking: Allows patients to input symptoms and get preliminary health insights before their consultation, enhancing the pre-visit experience. Accessible Waiting Room: A virtual space where patients, providers, and staff can interact, making the wait time productive and engaging. Patient Queueing: Manages patient flow efficiently, ensuring smooth operations and timely consultations. Sharing Images/Videos: Patients can easily upload images or videos relevant to their condition, providing the care team with more detailed information for diagnosis. Integration with Connected Devices: Collects vital signs and health data through connected devices, ensuring a comprehensive view of the patient's health. Patient/Member Contact & Chatting: Facilitates direct communication between patients and providers, enhancing the overall care experience.

GlobalMed platforms offers a comprehensive suite of features to enhance virtual healthcare delivery: High-Resiliency, High-Latency Video: Provides robust video quality that can toggle to phone/audio and supports multi-party video. Annotatable Patient Education: Allows for interactive patient education materials that can be annotated during consultations. Multimodal Communication: Enables users to switch between text, chat, in-app messaging, and secure portals seamlessly. Asynchronous Interviews: Includes integrated symptom checking and virtual triage, allowing for asynchronous patient interviews.

GlobalMed platforms offers robust features to enhance healthcare delivery: Leverage Existing Patient Info: Utilizes existing patient demographic and medical information to streamline care. EHR Documentation Support: Integrates seamlessly with EHR systems to support comprehensive documentation. Auto-Generated Clinical Documentation: Automatically generates clinical notes, saving time and ensuring accuracy. Timely Review and Revision: Allows providers to review, confirm, or revise diagnoses, treatment options, and care plans within their existing workflow tools. Photo and Recording Integration: Supports the integration of photos and recordings into patient records.

GlobalMed offers round-the-clock technical support to address any hardware or software issues that may arise.

GlobalMed software suite has insight to many different metrics for providers

Use Cases

Description:

We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.

Pediatric use cases:

Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.

Users:

Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.

Description:

Telehealth Visits

  • Software: GlobalMed’s platform allows healthcare providers to conduct secure video consultations with patients. It includes features like patient scheduling, electronic health records (EHR) integration, and real-time data sharing.
  • Hardware: Our hardware including our TotalExam® cameras enable high-quality video and image capture, which can be crucial for accurate remote diagnoses.

Specialist Consultations

  • Software: GlobalMed’s solutions facilitate specialist consultations by enabling the sharing of medical images and other critical data during a telemedicine session.
  • Hardware: High-resolution cameras and diagnostic tools (e.g., digital stethoscopes, otoscopes) ensure that specialists can conduct thorough examinations remotely.

Mobile Health Clinics

  • Software: GlobalMed's platform supports mobile health clinics by providing access to patient records and enabling telehealth services in underserved areas.
  • Hardware: Portable medical kits and diagnostic devices allow healthcare providers to deliver comprehensive care in remote or rural locations.

Emergency Response

  • Software: In emergency situations, GlobalMed’s software can be used to quickly connect first responders with medical experts for immediate guidance and support.
  • Hardware: Ruggedized telemedicine kits and portable diagnostic tools ensure that critical care can be provided in the field.

Military Field Operations

  • Software: GlobalMed's platform can be used to provide remote medical consultations and support for soldiers in the field. It allows for secure communication and data sharing between field medics and medical experts.
  • Hardware: Portable and ruggedized telemedicine kits, including the Transportable Exam Station (TES) and TotalExam® cameras, enable high-quality video and diagnostic capabilities in harsh environments.

Mental Health Services

  • Software: GlobalMed’s telemedicine platform can provide access to mental health professionals for soldiers dealing with stress, PTSD, or other mental health issues. Secure video consultations ensure privacy and confidentiality.
  • Hardware: High-quality video and audio equipment facilitate effective communication between patients and mental health providers.

Training and Simulation

  • Software: GlobalMed's platform can be used for training military medical personnel through virtual simulations and remote learning modules.
  • Hardware: Simulation kits and diagnostic tools can be used to create realistic training scenarios, helping medics and healthcare providers improve their skills.

Teleaudiology

  • GlobalMed offers a range of teleaudiology solutions designed to provide remote audiology assessments and care. Thei GlobalMed’s telemedicine technology, enabling remote patient evaluations and CAS Teleaudiology Station combines industry-leading audiology testing devices with clinician-assisted exams. This setup helps patients avoid inconvenient travel and ensures they receive comprehensive audiology care, including hearing tests and hearing aid fittings, from their community.

School-Based Telehealth

  • Increased Access: Students in rural or underserved areas can receive care without having to travel long distances.
  • Timely Care: Immediate consultations for non-emergency situations can reduce absenteeism and prevent health issues from worsening.
  • Convenience: Students can continue their school day without the disruption of leaving school for an appointment.
  • Support for Mental Health: Telehealth allows students to access counseling or psychological services in a more comfortable, less stigmatized environment.

Enhancing Employee Relationships

  • Love Every Day® This app helps employees strengthen their personal relationships by encouraging daily positive interactions and communication. It's particularly useful for improving relationship satisfaction and reducing stress related to personal life.

Supporting Family Dynamics

  • Family Huddle® Designed to improve family communication and relationships, this app is beneficial for employees who want to build stronger family bonds. It can help reduce family-related stress, which in turn can improve workplace.

Improving Mental Health

  • Moodhacker® This app uses Cognitive Behavioral Therapy techniques to help users track and improve their mood. It's effective for managing stress, anxiety, and depression, leading to better mental health and increased resilience.

Boosting Workplace Morale and Productivity

  • By integrating these wellness apps, organizations can enhance overall employee well-being, which can lead to higher morale, reduced burnout, and improved productivity. The apps provide tools for employees to manage their mental health and personal relationships, which are critical factors in workplace.

Personalized Health Journeys

  • The apps offer guided journeys tailored to individual needs, helping users understand their behavior change stages and providing personalized content and interventions. This approach ensures that employees receive the right support at the right time, enhancing the effectiveness of wellness programs.

Data-Driven Insights

  • Organizations can use the data collected from these apps to gain insights into employee well-being and engagement. This information can guide strategic planning around wellness initiatives, human capital management, and overall organizational health.
Pediatric use cases:

None provided

Users:

Healthcare Providers

Government and Military

Educational Institutions

Correctional Facilities

Corporate Health Program

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Home health, Behavioral health

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, QuadraMed, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (native app)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:
Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.
Differentiators vs Competitors:
Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.
Differentiators vs EHR Functionality:

GlobalMed focuses on virutal care with endless medical devices that seamless data exchange across various platforms, ensuring that patient data is integrated and accessible across different systems. This is crucial for virtual healthcare, where data gaps can hinder effective care.

 

GlobalMed Wellness, enhancing well-being through behavior change, mental health support, and relationship building.

Interactive tools, personalized content, and data-driven insights to engage users and support their wellness journeys. All done outside of the EHR.

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Differentiators vs Competitors:

Unlike basic telehealth applications that often only integrate video consultations, GlobalMed allows for comprehensive data integration, including diagnostic and clinical workflows. This means that all patient interactions, whether in-person or virtual, are recorded and accessible in one place.

GlobalMed Wellness Differentiators:

Clinically Validated

Behavior Change Focus

User Engagement

Data Driven Insights

Comprehensive Support

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Health Equity

Keywords

Images

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Transportable Exam Backpack

Videos

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Company Overview

Downloads

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Telehealth in Education

Alternatives

Company Details

Founded in 2018

Founded in 2002

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