Artera Harmony: One Platform - Seamless Orchestration - Infinite Applications.

Artera's award-winning patient communications platform - Artera Harmony - integrates across a healthcare organization’s tech stack, EHRs and third-party vendors. 

Artera Harmony helps unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, and voice), in 109+ languages. 

Holistic view of every interaction:

• Analytics (understand how vendors / departments / workflows are performing)
• Automated Workflows (build conversations from template library)
• Vendor and Use-Case Rules (prioritize what is most important)
• Patient Preferences and Consent
• Live Agents (escalate and route messages)
• Live monitored with AI-enabled real-time sentiment tracking

What Makes Harmony Different:

• Differentiate & optimize your patient experience with our most advanced workflow builder capabilities ever
• Manage more conversations than ever before in Artera’s enhanced inbox
• Access AI / LLM-driven translation, improving patient access and engagement
• Track communication performance from outreach to outcome with Artera’s enhanced suite of analytics views

Artera Harmony's Key Features & Benefits:

Easy Workflow Configuration, Maximum Impact

Flows 

• Build personalized patient engagement journeys to extend patient interactions

Inbox (Smart Inbox)

• Effectively oversee larger populations and access a unified display of messages spanning all practices.

Homepage with Next Best Actions

• Recognize key "action items" that may spotlight critical conversations, data insights and more

Staff AI Co-Pilot

• Craft high-quality messages with intelligent functions like sentence completion and advanced translation

Message Categorization

• Process and categorize all messages to better understand the communication driving interaction

Native Value Reports

• Move dashboards into your core Artera interface for a more streamlined staff experience

Artera has been named a Deloitte Technology Fast 500 company (2021 - 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years.

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021 - 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years.

Easily design your own programs or customize one of our pre-built remote care plans. Gain customized views of entire populations, cohorts, and individual patients; set rules to automatically generate alerts when patients’ measurements fall out of normal range to improve clinical workflow and automate for efficiency.

Datos Health replaces rigid RPM solutions with an interactive remote care platform that goes beyond monitoring and alerting. Providers now have the freedom to implement and customize any digital care programs they choose on our Open Care platform. Our Design Studio allows fine-tuning of all clinical workflows before instantly transforming them into patient CareApps. Automated assisted self-care is now a reality for patients and providers alike.

Artera's suite of patient engagement products have been honed over 10 years in collaboration with 900 provider and federal agency customers.

Text-enabled landlines (10-digits long code with Rich Communication Services), conversational messaging powered by Natural Language Understanding (NLU), inbound automations with 100+ pre-built workflows, flexible EHR integrations (with real-time writebacks), integrated marketplace with 50+ healthtech vendors (150M annual API calls), AI powered staff console with Co-Pilots, and end-to-end patient access support (from digital intake, billing, to online self-scheduling).

Customize it all with our open platform. Care plans can easily be designed and deployed and adjusted as needed. Choose the best devices that fit your care plan and automate any parts of your workflow to streamline efficiency.