Patient Services vs Infermedica: The Medical Guidance Platform

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Patient Services

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Infermedica: The Medical Guidance Platform

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Product Description:

Increase efficiency with our patient engagement chatbot, which automates routine patient requests such as prescription support, insurance checks, and appointment reminders/rescheduling, Overcome productivity issues by significantly reducing administrative tasks to enable your teams to focus on higher-value work.

About Clearstep:

Clearstep is the preeminent digital self-service triage and care navigation healthcare assistant on the market. It distinguishes itself as the sole AI chat-based triage solution crafted from Dr. Barton Schmitt's gold-standard telephone triage protocols, achieving an impressive accuracy rate surpassing 95%. With the largest health system deployments nationwide, Clearstep collaborates with esteemed institutions like HCA Healthcare, Mount Sinai, Novant Health, Tufts Medicine, Baylor Scott & White Health, and numerous others spanning over 15 states. Clearstep's innovative Smart Care Routing™ solutions empower healthcare organizations to effectively tackle critical challenges such as efficient self-service patient access and care navigation, patient acquisition and retention, call center deflection and automation, and optimizing capacity. Ultimately, Clearstep's solutions pave the way for enhanced experiences for patients and care teams alike.

Product Description:

The company develops a Medical Guidance Platform with a set of intelligent healthcare technologies that enables early symptoms assessment and digital triage, and supports communication between physicians and patients. At the core of Infermedica’s technologies are its Medical Knowledge Base, Inference Engine and API gateway.

Infermedica’s platform can be used by telemedicine companies, healthcare providers, insurers, and goverments to minimize inappropriate use of medical services, improve patient navigation, and user satisfaction.

About Infermedica:

Infermedica is a leading digital health company, specializing in AI-powered solutions for symptom analysis and virtual triage. The company’s mission is to make healthcare accessible, convenient and affordable for everyone worldwide, by automating primary care, from symptom to outcome.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Use pre-made workflows or build custom workflows to automate the most common patient requests, like the ones below:

Find a doctor or healthcare services
Check insurance eligibility
Prescription refills
Bill payments / Billing questions
Scheduling follow-up appointments

Pediatric use cases:

Use pre-made workflows or build custom workflows to automate the most common patient requests, like the ones below:

Find a doctor or healthcare services
Check insurance eligibility
Prescription refills
Bill payments / Billing questions
Scheduling follow-up appointments

Users:

Patient-consumers, parents, and care teams.

Description:

Medical Guidance Platform from Infermedica is based on Intelligent Core: API, Inference Engine, and Medical Knowledge Base. It provides a multitude of human-centric features and extensions. It is the foundation of Infermedica's user-facing modules—a feature-packed toolset that addresses the key challenges of today's health industry and prepares healthcare organizations for the future.

Infermedica is most commonly used for:

preliminary assessment of symptoms
collection of patient data
patient navigation
optimization of patient flow
providing list of the most probable conditions
patient education

The platform provides access to thousands of medical concepts for adults and pediatrics built and validated by clinicians. It includes over 2,740 medical concepts in 24 languages.

Infermedica also offers ready-to-use modules for the most common use cases:

Infermedica Triage for patients preliminary assessment and navidation;
Infermedica Intake for pre-visit patient intake and medical history collection.

Pediatric use cases:

All Infermedica products can be available for pediatrics population. In this case the company provides a rich databases of medical concepts for patients between 0 and 18 years old, that can be used by parents and caregivers to assess symptoms of chilndren.

Pediatrics has additional features, like body models of children, 3rd person question mode, and instructions that supports caregives during the interview.

Users:

Infermedica's tools are designed to support patients, caregivers, healthcare workers, and healthcare managers.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Other

Hardware Compatibility:

Mobile / Tablet (web optimized), Mobile / Tablet (native app), Desktop

Integrations:

Ambulatory EMR, Patient portal, Behavioral health, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

In Epic Showroom

https://appmarket.epic.com/Gallery?id=16506&tab=details

Client Types

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Large Medical Facilities

Extra Large Medical Facilities

Extra Small Medical Facilities

Awards

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

18M health checkups completed
94% of engine accuracy
available in 24 languages
available via API
110.000+ hours of physician's work

Health Equity

Keywords

prescription reminders,patient engagement,patient experience,digital patient engagement,self-scheduling,online scheduling,patient portal

triage,virtual triage,primary care,virtual care,symptom tracking,virtual nursing,patient education,interoperability,ehr integration,emr integration,integrated behavoiral health,nurse call integrations,data integration,digital intake,conversational ai virtual assistant patient intake patient risk assessment genetic risk assessment heart disease risk assessment type 2 diabetes risk assessment cancer risk assessment sdoh risk assessment preventive measure risk assessment social determinants of health lifestyle risk assessment risk assessment health risk assessment clinical decision support

Images

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Screen Shot 2022-10-19 at 2.46.45 PM.png

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platform-intelligent-core.png

Videos

1 of 1

Clearstep_Patient_Services_(Smart_Care_Routing_Module).mp4

1 of 1

Infermedica_45sec_Subtitled.mp4

Downloads

Clearstep Smart Care Routing Brochure_Q2 2022 (1) (3).pdf

Infermedica-api-flyer.pdf

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Company Details

By Clearstep

Founded in 2018

By Infermedica

Founded in 2012

Visit Website

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