Our CPaaS is an in-network cloud communication platform. It provides bespoke workflow designs and APIs, integrating components like omni-channel communications, vendor agnostic conversational AI, H2X connectors and translation capabilities.

It delivers customer-facing workflows for customer experience optimization, real-time on any device, any place and any platform.

Tata Communications is literally the world most connected organization in the world. We enable borderless cloud-based enterprise collaboration through a single source: 

UNIFIED COMMUNICATIONS (COLLABORATION)

*Global SIP

*UCaaS

* GlobalRapide Managed Service

* Microsoft Teams solution

* Cisco-powered solution

* InstaCCTM – Contact Centre as a service

* InstaCCTM Cloud

* InstaCCTM Connect

* Amazon Connect

* Cisco Webex

* Genesys Cloud CXTM 

COMMUNICATION PLATFORM AS A SERVICE

* Tier 1 Application-2-Person (A2P) Text Messaging

* Cloud Communications

CONNECTED SOLUTIONS

* A “digital business platform” which offers connectivity management 

* Uses the underlying data analytics and decisioning overlay to enable end-user connected applications

* IoT Solutions: MOVETM eSIM Hub, MOVETM Global IoT Solution

* Mobility Solutions: MOVETM MVNE, MOVETM SIM Connect 

MANAGED SECURITY SERVICES

* Network & Infrastructure Security

* Cloud, Content & ID Security

* Threat Management

* Goverence, Risk & Compliance Management

Artera Call-toText and Abandoned Calls

Artera helps improve patient satisfaction by removing the burden for patients to wait on hold and allows them to engage with your staff using a more flexible form of communication.

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annually, reaching 100+ million patients.

The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, IVR, and webchat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023, 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach.