Scheduling enhances and optimizes the information that consumers evaluate when scheduling an appointment. It integrates with all the configurable workflow attributes made available by your EHR.

• Website Scheduling enables customers to schedule appointments across EHRs through a unified scheduling interface. 
• Google Scheduling drives consumers directly to your scheduling flow from Google provider and location business listings.
• Agent Assisted Scheduling gives agents tools to quickly find the best appointments for consumers.

Benefits:

• Track patient behavior, experience, and sentiment across the care journey and create improved scheduling experiences.
• Customize workflows and messaging based on consumer needs.
• Leverage configurable patient matching and decision trees to help qualify patients for appointments. 
• Optimize and prioritize agents’ time.
• Integrate the scheduling experience and support both outbound and inbound calling.

Results:

• Increased appointment and patient volume, loyalty, and satisfaction
• Improved operational efficiency and visibility 
• Decreased cancellations and missed appointments
• Cohesive scheduling experience across digital channels reducing friction and increasing customer satisfaction.

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

The aha! Health Experience Platform (HXP) provides a low- or no-code solution for healthcare systems to attract, engage, and convert consumers into patients.

aha! knows what consumers expect from modern digital health experiences. We were purpose-built to help you create these new experiences with the products and services necessary to bring them to life. We make this optimistic vision a reality by designing digital health experiences that reduce friction and increase connections between patients and providers. The result is a digital front door that enables better care and better business. It’s time for healthcare’s time to lead the way. And we’re ready to partner to help you make it happen.

Key Health Experience Platform features:

• Integrate healthcare providers - Free your providers from the directory and place them where they’ll be seen.
• Drive conversion paths - Give consumers the information they need, when they need it, to make a decision to engage.
• Improve your SEO - Consolidate off-domain content to boost SEO domain authority and place your providers on optimized pages.
• Free your teams - Reduce dependency on IT resources and empower your Marketing teams to manage your digital experiences with ease.