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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Online Chat
Online Chat

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Categories

Solutions

Description

Product Description:

Increase patient acquisition and retention while reducing the administrative burden on staff with a secure, intuitive online chat solution. Dash delivers the tools you need to: 

  • Resolve patient inquiries faster with departmental routing.
  • Monitor real-time patient conversations and conversational history with audit trails. 
  • Deliver seamless interactions with your consumer, regardless of how they reach you. 
About Relatient:

Relatient partners with leading health systems and medical practices - comprising more than 45,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture. 

Product Description:

WELL is the enterprise-proven patient communication platform. Control all patient communications, whether they're automated, direct, or from your vendors. Switch seamlessly between automated messages and real-time (live) interactions—delivered the way your patients want.

About Artera (fka Well Health):

The WELL Health® unified communication platform connects patients to healthcare organizations through text, phone, email, and live-chat. Based in Santa Barbara, California, the company is trusted by leading organizations like Cedars-Sinai, UNC Health, Houston Methodist, and Riverside Medical Clinic. Through WELL, 200,000+ providers facilitate more than 1.1 billion messages for 37 million patients annually. The company was founded in 2015 with a simple goal: to make going to the doctor’s office as easy as meeting up with a friend. Ranked #1 Best in KLAS in 2021 & 2022 for Patient Outreach. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Patients have made it clear that they want the ability to communicate digitally and seamlessly with their healthcare providers. Dash® enables staff to easily communicate with individual patients via online chat to manage inquiries such as office hours, directions, questions about clinical care, or their upcoming appointment. By eliminating the complexities of phone triage, and relying on staff to manage voicemails and call-backs, a dynamic chat solution can allow providers to significantly improve operational efficiency, deliver consistent access to care and enhance the patient experience. 

Pediatric use cases:

None provided

Users:

Consumers, patients, administrators, contact center agents.

Description:
Referrals Self scheduling Recalls Broadcast messages Campaigns
Pediatric use cases:
HIPAA-compliant messaging allows caregivers to communicate with pediatric healthcare providers bidirectionally and through the caregivers' preferred channel.
Users:
Administrative and nursing staff can easily use the web-based dashboard to communicate with patients. Patients receive all information from a single, trusted source: your existing office number.

EHR Integrations

Integrations:

Website / public online sources

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Our patient scheduling and engagement technology facilitates appointments for over 50 million unique patients per year on behalf of over 43,000 providers across the U.S.

Differentiators vs EHR Functionality:
WELL's patient messaging solution has been honed over 4 years in collaboration with demanding enterprise clients. Over 30 features have been codeveloped and battle tested, ready for out-of-the-box use by new customers.
Differentiators vs Competitors:
WELL offers true bidirectional messaging via text, voice, email, and live chat. Deep integrations with your EMR allow real-time syncing of patient data.

Keywords

Images

No images provided

No images provided

Videos

1 of 1

Dash Chat Launch Video (1).mp4

No videos provided

Downloads

No content provided

Alternatives

Company Details

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