Enables providers to capture comprehensive patient information and observations without disrupting consultations, creating a complete clinical picture that informs better treatment decisions when it matters most. Upload, search, and synthesize information to bring Heidi up to speed on everything known about the patient, including medications, notes, imaging and pathology reports, letters and care plans. Upload files (PDF, DOC, JPG, PNG) and handwritten notes to provide more context and clinical information. Link multiple patient sessions within context to connect previous notes and care plans to your current consultation. Search for specific information using Ask Heidi without searching through the medical record. Synthesize information into structured clinical documentation or templates. Generate comprehensive notes from context alone, without a transcript.

Heidi AI scribe adapts to the provider's speciality and style. Documentation matches the provider's clinical voice with a dictionary of terms and snippets. Templates structure notes in the style developed over years of practice. Heidi works in difficult settings across 110+ languages, multiple languages, and multiple speakers, and it easily moves between devices and across environments from a computer to a phone or from surgery to the ED. Heidi also learns via its "learnings" capability, which captures stylistic edits into saved memory.

Heidi is designed to mimic the workflow and style of each provider. It is completely personalized to ensure it reflects the way they think and document. It adapts to them instead of forcing them into rigid structures dictated by EHRs, which is why Heidi sees adoption of 65% or more in just the first month of implementation. Heidi integrates with Epic, Cerner, Meditech, athenahealth, and other leading EHRs. SMART-on-FHIR endpoints and integrations mean new data objects or workflows can plug in without rewrites to stay flexible as interoperability standards evolve.

Protects patient information through enterprise-grade security controls and additional verification layers, meeting institutional security compliance standards while ensuring unauthorized access prevention. Maintains awareness of critical clinical activities and system events through organized alerts, ensuring important documentation deadlines and collaboration opportunities are never missed. Ensures regulatory adherence through automated retention scheduling and compliance monitoring, meeting jurisdictional requirements while maintaining audit trails and institutional policy compliance. Protects patient information through enterprise-grade security and local compliance measures, ensuring encrypted data handling with automatic de-identification while maintaining zero-tolerance access policies and full regulatory compliance. Built on ISO27001 and SOC 2 certified infrastructure with annual penetration testing and compliance auditing.

Heidi is used in over 50 countries and across more than 200 specialities in environments ranging from single physician practices to large health systems comprised of multiple hospitals and specialities, including highly complex areas like the ED. Eliminates manual data transfer between systems through bi-directional connectivity with EHR platforms, enabling automatic import of patient data and organized export of completed documentation.

Once live, Heidi guarantees 99 % uptime and 24/7 first-, second- and third-line support through in-product chat and a named escalation path. We run monthly usage and quality-assurance reviews, publish a quarterly Continuous Improvement Plan and push template or model updates without downtime.

Heidi tracks both quantitative and qualitative data. Provider surveys conducted during pilots, through organization-wide implementation and ongoing use gather well-defined KPIs, including: - Rate of adoption (number of providers using Heidi more than 25 times a week) - Time saved per visit - Time saved outside of patient visits - Accuracy of documentation - Notes and documents created each week - Languages used in notes - If providers feel more present with patients - If providers feel less stress and burnout - If providers feel higher job satisfaction The surveys also ask for open comments where provider can share other insights and details on their experience with Heidi.

Eliminates manual data transfer between systems through bi-directional connectivity with EHR platforms, enabling automatic import of patient data and organized export of completed documentation.

Protects patient information through enterprise-grade security controls and additional verification layers, meeting institutional security compliance standards while ensuring unauthorized access prevention. Maintains awareness of critical clinical activities and system events through organized alerts, ensuring important documentation deadlines and collaboration opportunities are never missed. Ensures regulatory adherence through automated retention scheduling and compliance monitoring, meeting jurisdictional requirements while maintaining audit trails and institutional policy compliance. Protects patient information through enterprise-grade security and local compliance measures, ensuring encrypted data handling with automatic de-identification while maintaining zero-tolerance access policies and full regulatory compliance. Built on ISO27001 and SOC 2 certified infrastructure with annual penetration testing and compliance auditing.

Heidi is globally one of the largest AI scribes, used in more than 2 million patient encounters every week. Our infrastructure is designed to scale and support continued growth without performance degradation. We operate on a cloud-native state-of-the-art architecture that ensures high availability, rapid load balancing, and secure data handling across geographies. This allows us to seamlessly support both individual practices and large enterprise health systems, scaling from pilot deployments to thousands of concurrent users with no disruption. Our systems are continuously monitored and stress-tested to maintain reliability, even under peak usage.