Enables providers to capture comprehensive patient information and observations without disrupting consultations, creating a complete clinical picture that informs better treatment decisions when it matters most. Upload, search, and synthesize information to bring Heidi up to speed on everything known about the patient, including medications, notes, imaging and pathology reports, letters and care plans. Upload files (PDF, DOC, JPG, PNG) and handwritten notes to provide more context and clinical information. Link multiple patient sessions within context to connect previous notes and care plans to your current consultation. Search for specific information using Ask Heidi without searching through the medical record. Synthesize information into structured clinical documentation or templates. Generate comprehensive notes from context alone, without a transcript.

Heidi AI scribe adapts to the provider's speciality and style. Documentation matches the provider's clinical voice with a dictionary of terms and snippets. Templates structure notes in the style developed over years of practice. Heidi works in difficult settings across 110+ languages, multiple languages, and multiple speakers, and it easily moves between devices and across environments from a computer to a phone or from surgery to the ED. Heidi also learns via its "learnings" capability, which captures stylistic edits into saved memory.

Heidi is designed to mimic the workflow and style of each provider. It is completely personalized to ensure it reflects the way they think and document. It adapts to them instead of forcing them into rigid structures dictated by EHRs, which is why Heidi sees adoption of 65% or more in just the first month of implementation. Heidi integrates with Epic, Cerner, Meditech, athenahealth, and other leading EHRs. SMART-on-FHIR endpoints and integrations mean new data objects or workflows can plug in without rewrites to stay flexible as interoperability standards evolve.

Protects patient information through enterprise-grade security controls and additional verification layers, meeting institutional security compliance standards while ensuring unauthorized access prevention. Maintains awareness of critical clinical activities and system events through organized alerts, ensuring important documentation deadlines and collaboration opportunities are never missed. Ensures regulatory adherence through automated retention scheduling and compliance monitoring, meeting jurisdictional requirements while maintaining audit trails and institutional policy compliance. Protects patient information through enterprise-grade security and local compliance measures, ensuring encrypted data handling with automatic de-identification while maintaining zero-tolerance access policies and full regulatory compliance. Built on ISO27001 and SOC 2 certified infrastructure with annual penetration testing and compliance auditing.

Heidi is used in over 50 countries and across more than 200 specialities in environments ranging from single physician practices to large health systems comprised of multiple hospitals and specialities, including highly complex areas like the ED. Eliminates manual data transfer between systems through bi-directional connectivity with EHR platforms, enabling automatic import of patient data and organized export of completed documentation.

Once live, Heidi guarantees 99 % uptime and 24/7 first-, second- and third-line support through in-product chat and a named escalation path. We run monthly usage and quality-assurance reviews, publish a quarterly Continuous Improvement Plan and push template or model updates without downtime.

Heidi tracks both quantitative and qualitative data. Provider surveys conducted during pilots, through organization-wide implementation and ongoing use gather well-defined KPIs, including: - Rate of adoption (number of providers using Heidi more than 25 times a week) - Time saved per visit - Time saved outside of patient visits - Accuracy of documentation - Notes and documents created each week - Languages used in notes - If providers feel more present with patients - If providers feel less stress and burnout - If providers feel higher job satisfaction The surveys also ask for open comments where provider can share other insights and details on their experience with Heidi.

Eliminates manual data transfer between systems through bi-directional connectivity with EHR platforms, enabling automatic import of patient data and organized export of completed documentation.

Protects patient information through enterprise-grade security controls and additional verification layers, meeting institutional security compliance standards while ensuring unauthorized access prevention. Maintains awareness of critical clinical activities and system events through organized alerts, ensuring important documentation deadlines and collaboration opportunities are never missed. Ensures regulatory adherence through automated retention scheduling and compliance monitoring, meeting jurisdictional requirements while maintaining audit trails and institutional policy compliance. Protects patient information through enterprise-grade security and local compliance measures, ensuring encrypted data handling with automatic de-identification while maintaining zero-tolerance access policies and full regulatory compliance. Built on ISO27001 and SOC 2 certified infrastructure with annual penetration testing and compliance auditing.

Heidi is globally one of the largest AI scribes, used in more than 2 million patient encounters every week. Our infrastructure is designed to scale and support continued growth without performance degradation. We operate on a cloud-native state-of-the-art architecture that ensures high availability, rapid load balancing, and secure data handling across geographies. This allows us to seamlessly support both individual practices and large enterprise health systems, scaling from pilot deployments to thousands of concurrent users with no disruption. Our systems are continuously monitored and stress-tested to maintain reliability, even under peak usage.

Brado AI's CEP works alongside existing provider directories to facilitate patient exploration and connection to care. This functionality helps patients find the right provider faster—without frustration or confusion—and reduces leakage by keeping them within the branded health system experience.

Brado AI's CEP works with existing online scheduling tools and infrastructure, serving hand-offs within the platform for seamless transitions to scheduling systems. The platform is EHR-agnostic, ensuring a consistent experience across systems, and can be configured to support call center workflows.

Brado AI's CEP leverages a Mile Zero SEO and paid search strategy to engage patients at the earliest moments of uncertainty—often before they’ve identified a provider or diagnosis. Our multi-lingual platform meets consumers where they are, guiding them through generative AI–powered conversations that assess symptoms and determine the appropriate next step in care. This experience transitions seamlessly with existing scheduling systems, call centers, and EHRs, ensuring smooth hand-offs to the right endpoints—whether that’s a virtual visit, specialist referral, or community resource.

Brado AI's CEP intelligently routes patients by assessing their needs in real time and matching them to the most appropriate care option—whether that’s on-demand virtual care, urgent care, primary care, or community-based services. The platform is designed to aggregate available care inventory and flexibly transition between care modes based on acuity, availability, and consumer preference. It can leverage virtual provider pools to optimize resource use and supports broader digital front door capabilities—scheduling, symptom checkers, call centers, and EHRs—to ensure continuity and a frictionless consumer experience

Brado AI's CEP offers personalized care management and engagement grounded in a deep understanding of the patient journey, including tensions or sticking points that may hinder a patient from moving forward with care. The platform enables users to input their ZIP code to surface relevant local resources, providers, and services. These unguided interactions are designed to feel intuitive, helping patients take action confidently.

Brado AI's CEP is built on nearly 30 years of proprietary insight into the healthcare journey—enabling a level of contextual understanding that surpasses open models. Our deep research with patients, caregivers, and providers across a wide range of therapeutic categories allows the platform to recognize not just what people are asking, but why. This enables our AI to anticipate needs, respond with relevance, and guide users to the right resource or action at the right moment. The result is a shift from reactive automation to a trusted, intelligent companion—offering meaningful, behavior-shaping support that drives better health outcomes.

Brado AI is ISO 27001 certified, demonstrating our commitment to a globally recognized information security standard. This certification underscores our focus on systematic risk management, business continuity, and continuous improvement of our security practices. Brado undergoes an annual SOC 2 Type II audit, providing independent validation that our security controls are not only well-designed but consistently effective over time. This audit affirms our commitment to SOC 2 Type II compliance, representing the highest standards of confidentiality, integrity, and availability in how we manage and protect client data. Our Conversational Engagement Platform (CEP) in combination with our digital marketing services are designed to support compliance with HIPAA requirements, including both the Privacy Rule and Security Rule. We implement administrative, physical, and technical safeguards to ensure that all client data—especially Protected Health Information (PHI)—is collected, stored, accessed, and transmitted securely and in accordance with HIPAA standards.

Our platform is built on a cloud-native foundation, enabling it to scale effortlessly as data volumes grow or as new use cases arise. This ensures that we can handle increasing complexity and demand without compromising performance or reliability.

We focus on open standards and APIs, making it easy to integrate with emerging technologies, third-party tools, and partner ecosystems. We are aligning our platform with MCP and A2A, the internet protocols of the agentic AI era, to be ready for tomorrow’s ecosystem of intelligent, collaborative agents.Our platform leverages user feedback loops, and real-world data to continuously refine and optimize its performance.

Brado AI's CEP is built on curated resource libraries that prioritize accuracy, safety, and trust. Content is sourced exclusively from client-approved materials and credible medical authorities—such as academic institutions, government health agencies, and leading clinical organizations. Our platform includes built-in guardrails to ensure responses remain safe and evidence-based. Information is continuously reviewed and updated to reflect current best practices, and responses are tailored to meet each patient’s immediate needs with relevance and clarity—helping them make informed decisions with confidence.