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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Wellpepper
Wellpepper

0 review

Online Chat
Online Chat

0 review

Categories

Solutions

Description

Product Description:
Wellpepper is an enterprise platform for interactive care plans. We support any type of patient journey, and deliver patient experiences through different modalities including mobile, web, SMS, email, and voice. Since patients are often being treated for more than one issue, and since health systems need to manage costs and complexity, Wellpepper enables care plans built from reusable building blocks so that a single system can deliver care for pre and post-acute, and chronic conditions. Care plans can be simple survey interactions or complex multi-activity experiences, and can be based on industry-leading clinical best practices like those from our partner Mayo Clinic, or can be designed to deliver best practice care plans based on a health system’s own patient workflow. Unlike point solutions for specific service lines, or hard-coded pathways, Wellpepper’s microservices approach and complete API means that we can integrate with a “digital front door” strategy owned by the health system.
About Wellpepper:
Wellpepper is an award-winning and clinically-validated patient engagement platform used by major health systems to improve outcomes and lower costs of care. Our interactive care plans help patients self-manage and connect to care for chronic and acute conditions with over 70% patient engagement.
Product Description:

Increase patient acquisition and retention while reducing the administrative burden on staff with a secure, intuitive online chat solution. Dash delivers the tools you need to: 

  • Resolve patient inquiries faster with departmental routing.
  • Monitor real-time patient conversations and conversational history with audit trails. 
  • Deliver seamless interactions with your consumer, regardless of how they reach you. 
About Relatient:

Relatient partners with leading health systems and medical practices - comprising more than 45,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:
Wellpepper patients come from across the spectrum of all people with patients from pediatric to geriatric. We support over 40 care play scenarios including pre and post-acute and chronic disease management, so patients may use the system for a short time to manage an event or indefinitely. On the clinical side, the most active users are those responsible with supporting the patient including nurses, physician assistants, medical assistants, care managers, health coaches, physical therapists, dieticians, and others. Physicians usually view reports, alerts, and data, but may not be as frequent users of the system. Administrators view aggregate reports on patient engagement, patient outcomes, and alerts. Wellpepper also offers data export, so users may expand beyond those actively engaged in using the product.
Description:

Patients have made it clear that they want the ability to communicate digitally and seamlessly with their healthcare providers. Dash® enables staff to easily communicate with individual patients via online chat to manage inquiries such as office hours, directions, questions about clinical care, or their upcoming appointment. By eliminating the complexities of phone triage, and relying on staff to manage voicemails and call-backs, a dynamic chat solution can allow providers to significantly improve operational efficiency, deliver consistent access to care and enhance the patient experience. 

Pediatric use cases:

None provided

Users:

Consumers, patients, administrators, contact center agents.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, ADT

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Website / public online sources

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:
* More than 20 person years to build same level of product * Expertise across iOS, Android, Web, and Voice modalities * Comparable data to other health systems for benchmarking * Patented IP to engage patients * Extensive API and SDK allows health systems to build some parts of experience and leverage Wellpepper platform
Differentiators vs Competitors:
* Wellpepper Marketplace allows for organizations to license best practice Care Plan templates for Mayo Clinic * Wellpepper Marketplace allows for organizations to make their own best practice Care Plan templates available to other organizations to license * Wellpepper supports any type of care plan for ease of scale across the organizations' needs, while supporting patients across any journey. This lowers training and administration costs * Wellpepper platform is clinically validated, showing high levels of adherence, long-term engagement, and improved clinical outcomes * Extensive API and SDK architecture allows ease of EMR integration and plugging different Wellpepper services into organizations' overall digital strategy * Data insights and machine learning to improve patient outcomes and scale impact of clinicians
Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Our patient scheduling and engagement technology facilitates appointments for over 50 million unique patients per year on behalf of over 43,000 providers across the U.S.

Keywords

Images

No images provided

No images provided

Videos

No videos provided

1 of 1

Dash Chat Launch Video (1).mp4

Downloads

No content provided

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Dash Chat One Pager V1_Final.pdf

Alternatives

Company Details

Founded in 2012

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