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Categories
Concierge Care, Personalized Care, Scheduling, Customer Service, Digital Front Door (DFD), Improving Engagement & Self-Management
Patient Education, Care Transitions, Scheduling, Customer Service, Digital Front Door (DFD), Improving Engagement & Self-Management
Solutions
Concierge & Customer Service Tools
Text Solutions
Virtual Assistants for Patient Questions
Patient-Provider Messaging Tools
Text Solutions
Description
Product Description:
The Drips AI-powered platform enables enterprises to engage with their audiences using a conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemail messages. Backed by a proprietary natural language processing model, the Drips platform empowers enterprises to break through the noise, capture intent, and drive meaningful outcomes. With more than half a billion conversations handled to date, our AI is constantly improving. More than 3.5 billion touchpoints have gone through the Drips platform. The platform offers an open API allowing clients to integrate with any CRM, marketing automation system, dialer or call center platform. Learn more at www.drips.com or connect via LinkedIn, Twitter, Instagram, or the Drips blog.
About Drips:
The Drips AI-powered platform enables enterprises to engage with their audiences using a conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemail messages. Backed by a proprietary natural language processing model, the Drips platform empowers enterprises to break through the noise, capture intent, and drive meaningful outcomes. With more than half a billion conversations handled to date, our AI is constantly improving. More than 3.5 billion touchpoints have gone through the Drips platform. The platform offers an open API allowing clients to integrate with any CRM, marketing automation system, dialer or call center platform. Learn more at drips.com or connect via LinkedIn, Twitter, Instagram or the Drips blog.
Product Description:
WELL is the enterprise-proven patient communication platform. Control all patient communications, whether they're automated, direct, or from your vendors. Switch seamlessly between automated messages and real-time (live) interactions—delivered the way your patients want.
About Well Health Inc.:
The WELL Health® unified communication platform connects patients to healthcare organizations through text, phone, email, and live-chat. Based in Santa Barbara, California, the company is trusted by leading organizations like Cedars-Sinai, UNC Health, Houston Methodist, and Riverside Medical Clinic. Through WELL, 200,000+ providers facilitate more than 1.1 billion messages for 37 million patients annually. The company was founded in 2015 with a simple goal: to make going to the doctor’s office as easy as meeting up with a friend. Ranked #1 Best in KLAS in 2021 & 2022 for Patient Outreach.
Match score
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Clients
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Use Cases
Description:
None provided
COVID-19 use cases:
None provided
Pediatric use cases:
None provided
Users:
None provided
Description:
Referrals
Self scheduling
Recalls
Broadcast messages
Campaigns
COVID-19 use cases:
WELL Health has engineered a Rapid Release Program that allows health systems to manage urgent COVID-19 patient communications at scale and can be fully deployed in just 48 hours.
The program, RRP, deploys a lightweight, crisis-oriented version of WELL below cost to new customers and provides unlimited use of our most critical features for 90 days.
WELL’s Rapid Release Program eases the burden on call centers and front desk staff to provide consistent and timely communication. For patients, reaching out to their provider is as easy as sending a text, email, or web chat. WELL, on behalf of the provider, analyzes the content and auto-responds or routes the message to the appropriate staff group.
The Program Includes:
-Automated and Live Texting
-Unlimited users
-Support for SSO, domain-provisioning, and IP whitelisting
-User roles allow for restricted access to specific locations or providers
-All conversations have an audit log, and can be posted back to the EHR
-All message content is editable and can be personalized by provider/location/event type
-Available in 19 languages
The WELL platform is already enabling existing clients to respond to the dramatic increase in call volume and patient inquiries related to COVID-19. WELL clients sent more than 3,000,000 messages during the first two weeks of March. Inbound messages increased 51x during the same time period.
WELL has also published 3 free playbooks detailing workflow best practices for:
1. COVID-19 Communications
2. Telehealth Onboarding & Adoption
3. Symptom Checker Utilization
Pediatric use cases:
HIPAA-compliant messaging allows caregivers to communicate with pediatric healthcare providers bidirectionally and through the caregivers' preferred channel.
Users:
Administrative and nursing staff can easily use the web-based dashboard to communicate with patients.
Patients receive all information from a single, trusted source: your existing office number.
EHR Integrations
Integrations:
Not applicable
EMR Integration & Relevant Hardware:
Not applicable
EMRs Supported:
Not applicable
Hardware Compatibility:
Mobile / Tablet (web optimized), Mobile / Tablet (native app)
Integrations:
Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle
EMR Integration & Relevant Hardware:
Required
EMRs Supported:
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other
Hardware Compatibility:
Desktop, Mobile / Tablet (web optimized)
In Epic App Orchard
Product Attributes
Covid-19
Pediatric
Covid-19
Pediatric
Differentiators
Differentiators vs EHR Functionality:
None provided
Differentiators vs Competitors:
None provided
Differentiators vs EHR Functionality:
WELL's patient messaging solution has been honed over 4 years in collaboration with demanding enterprise clients. Over 30 features have been codeveloped and battle tested, ready for out-of-the-box use by new customers.
Differentiators vs Competitors:
WELL offers true bidirectional messaging via text, voice, email, and live chat. Deep integrations with your EMR allow real-time syncing of patient data.
Keywords
Images
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Videos
No videos provided
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Downloads
No content provided
No content provided
Alternatives
Company Details
By Drips
Founded in 2016
Founded in 2015
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