A Layered Approach to AI in the Contact Center

No matter what technology you have in place today, our software empowers organizations to deliver AI driven customer interactions and achieve operational efficiencies previously unheard of.

• Omnichannel Engagement
• Performance Assurance
• Contact Center Analytics
• Knowledge Management
• AI Infrastructure

Xaqt creates products that transform how organizations and governments use their data. We believe that with data and the right technology, people and institutions can solve hard problems and change the world for the better.

The Clinician Journey with Avo Assistant:

• Reviews Patient Chart: Clinician reviews the patient chart prior to encounter, receiving an automated chart snapshot and best next step summary in the EHR based on the patient records and institutional guidelines.
• Records Patient Conversation: Clinician meets with the patient and records the conversation on mobile using Avo’s scribe technology, or using existing ambient software. 
• Generates Documentation: Clinician goes back to workstation and in one-click auto-generates documentation in any format, thanks to easy prompting available behind-the-scenes in Avo Builder.
• Submits Orders and Billing Codes: Clinician uses Avo Pathway to check protocol for admitting this patient and pends orders based on the latest evidence. Clinician submits note with MEAT criteria for accurate billing. 

Avo’s clinician support platform empowers healthcare organizations to standardize care and reduce burnout by effortlessly incorporating guidelines and protocols into the clinical workflow. By centralizing the latest information and transforming it into actionable tools in the EHR (or outside of it), Avo simplifies everyday tasks like pre-charting, care planning, documentation, ordering, and more. 

Avo’s foundational product, Avo Pathway, is a medical reference tool that comes with a free library of digitized society guidelines and top calculators. In addition to customizing pre-built templates from leading medical societies and academic medical centers, health systems can leverage their own content to turn pages of guidelines and protocols into useful clinical tools.  

Avo’s time-saving AI product, Avo Assistant, is an end-to-end clinical workflow tool that helps healthcare organizations reduce burnout by automating every day tasks like pre-charting, care planning, documentation (with ambient listening) and ordering. 

The platform is EHR integrated and powered by its "no-code" Avo Builder, which allows systems to use drag-and-drop functionality to customize Avo products. After a quick one-time install, updates can be published immediately without needing IT support. 

Avo was built for clinicians, by clinicians. Randomized control trials have shown that Avo saves clinicians 50% of their time on average and has improved admission delays to the ED by 30%. Importantly, nearly 100% of Avo users advocate for more Avo use cases after implementation. At Avo, we believe there is a better way to standardize care - with love, not alerts. 

• Easily create and customize clinician tools with a versatile “Builder”: Create interactive clinician tools that can be deployed across a variety of use cases by leveraging “drag and drop” features and templates that pull in relevant evidence-based guidelines and patient information into the workflow to help drive clinician efficiency and aid in decision making. 
• Simply deploy and maintain clinician tools in the EHR with little-to-no technical resourcing: Implement quality improvement, cost reduction, and reimbursement initiatives in the clinical workflow without requiring months of IT resourcing; after a simple initial install, tools can be created and updated with 0 technical resourcing. 

• Drive meaningful clinician adoption with love, not alerts: Drive clinician adoption of organizational initiatives with a tool that clinicians love to use because it empowers them to be more efficient and stay up-to-date on the latest evidence without adding technical or administrative burden to their workflow. 
• Affordable: Competitive pricing that is unmatched in the AI scribe market to meet the needs of smaller hospitals and clinics. 
• Comprehensive: Intelligently combines past medical records, lab results, and evidence-based guidelines to generate new documentation that reflects the next best steps for patient care (when EHR integrated).
• Languages and Participants: 50+ languages and accurately captures interactions with 3+ participants (i.e., child, parent, translator, and clinician).