SpiceX - The best and most complete Low Code Application Platform for data integration, case management, and workflow management to help transform your customer journey.

Easily Connect Data, Build Interactive Processes, and Create Automations. 

Features:

* Unified User Interface

* Data Integration

* Workflow Engine

* Case Management

* Process Automation

* Dashboards and Analytics

* Low-code

* Growing Ecosystem of Integrations

* Workflow Recipes

* Customizable Platform to WEB3 Industry

. The platform creates a “system of systems” and allows for cross-functional process creation, integration, automation and optimization – making transformative customer engagement a reality.  

Recent Honors and Awards include: 2016 Honorable Mention in the Gartner Magic Quadrant for the Customer Engagement Center and the Frost & Sullivan, 2015 North American Contact uCenter Price/Performance Value Leadership Award.

ReferralMD delivers proven solutions for Digital Front Door, eConsults, Referrals, Faxing and Marketing that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. 

>>> HOW WE HELP <<<

Digital Front Door

• Patient Access Tools
• Patient Scheduling
• SmartCHAT Patient Intake
• Patient Communications

eConsults & Referrals

• Consult Management
• Referral Management
• Prior Authorizations
• SmartFAX Management

Marketing & Services

• Marketing CRM
• Advanced Analytics
• Professional Services
• SmartEXCHANGE Integrations

>>> WHO WE HELP <<<

Health Systems/ACOs/DSRIPs/CINs

• Reducing patient leakage through SmartMatch decision support and real-time analytics
• Standardizing and streamlining the referral management process across the organization
• Driving operational efficiencies and allowing referral teams to scale more efficiently

PCPs/FQHCs/Dental Practices

• Matching patients with appropriate providers using SmartMatch decision support
• Closing the feedback loop with specialists and reducing phone calls and faxes
• Increasing patients LTV to ensure they are not lost to competitors after referrals are sent

Specialty Care Organizations

• Increasing referral volume and capturing more revenue using CRM and marketing tools
• Improving customer service with referring providers through automated status reports
• Managing referral network and gaining insight into referral patterns using analytics 

ReferralMD delivers proven solutions for Digital Front Door, eConsults, Referrals, Faxing and Marketing that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. The enterprise platform matches patients with the most appropriate providers and closes the feedback loop between providers and patients. The solution’s powerful workflow and clinical decision support tools help healthcare providers increase revenue, drive operational efficiencies, and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com.

Enhanced Patient Engagement: SpiceX focuses on actively engaging patients through communication tools and personalized experiences, going beyond the traditional record-keeping functions of EHRs.

Real-Time Communication: Offers real-time communication channels between healthcare providers and patients, facilitating immediate feedback and support, which is not a primary function of standard EHR systems.

Advanced Data Analytics: SpiceX provides sophisticated analytics tools to interpret patient data for predictive insights and decision-making, while EHRs primarily focus on data storage and retrieval.

Integrated Patient Monitoring: Incorporates remote patient monitoring capabilities, allowing continuous tracking of patient health outside of clinical settings, a feature not commonly found in EHRs.

Workflow Optimization: Tailored to streamline clinical workflows with user-friendly interfaces and automation, enhancing efficiency more than the traditional EHR systems.

Interoperability and Collaboration: Designed for higher interoperability, it easily integrates with various healthcare systems, including EHRs, for seamless information exchange and collaboration.

Customization and Flexibility: Offers more customization options to meet the specific needs of different healthcare providers and patients, compared to the often rigid structure of EHRs.

Patient-Centric Care Model: Emphasizes a patient-centric approach, focusing on individualized care plans and patient empowerment, which is a secondary aspect for most EHR systems.

Mobile Accessibility: Prioritizes mobile access for both providers and patients, enabling healthcare management on the go, unlike many EHR systems which are primarily desktop-based.

Value-Based Care Analytics: Equipped with tools to analyze and support value-based care initiatives, helping healthcare providers improve outcomes and reduce costs, a feature not typically emphasized in EHR software.

Customized Patient Journey Mapping: SpiceX provides a sophisticated tool for mapping out individual patient journeys, offering a more personalized and efficient patient experience compared to standard solutions.

Advanced AI-Driven Insights: Leveraging cutting-edge AI algorithms, SpiceX delivers deeper insights into patient data and predictive analytics, surpassing the capabilities of many competitors.

Seamless Multi-Platform Integration: SpiceX stands out with its ability to integrate effortlessly across various healthcare platforms and systems, ensuring a more unified and efficient workflow.

Real-Time, Adaptive Communication Channels: The suite offers innovative, real-time communication tools that adapt to patient preferences and needs, setting it apart from more static or limited communication options.

Enhanced Data Security and Compliance: With a strong focus on data security, SpiceX provides superior protection and compliance with healthcare regulations, which may be more advanced than some competitors.

User-Centric Interface Design: SpiceX boasts a highly intuitive and user-friendly interface, designed specifically for healthcare professionals, enhancing usability compared to more complex systems.

Robust Remote Patient Monitoring: The platform excels in remote monitoring capabilities, offering more comprehensive and user-friendly tools than many competitors.

Flexible and Scalable Solutions: SpiceX is uniquely flexible and scalable, capable of catering to various sizes of healthcare providers, from small clinics to large hospitals.

Innovative Patient Education Tools: It includes unique patient education resources, empowering patients with knowledge and engaging them more actively in their care.

Proactive Health Management Features: SpiceX offers proactive health management tools, including alerts and reminders, which go beyond the reactive nature of many competing platforms, focusing on preventive care and early intervention.

• Online Scheduling – new patients can book appointments from your website without setting up an EHR patient portal account
• Referral Management – website portal for receiving referrals, customized workflow, automated alerts when referrals need attention
• Patient Communications – automated text/email messages sent to patients triggered at specific steps in the consult or referral journey
• Provider Communications – automated consult and referral status updates sent to sending providers to close the loop between PCPs and specialists
• Fax Management – manage all inbound faxes and push faxed referrals into the referral workflow, ability to split faxes into multiple documents
• Marketing CRM – physician liaisons can document outreach and compare outreach activity with referral volume from their partners
• Market Research – over 7 million providers pre-loaded which allows you to identify new potential referral partners in your target markets
• Referral Analytics – comprehensive suite of analytics to report on all your referral metrics (trends, volume, leakage, service levels, outreach, etc.)

Differentiator 1: All-In-One Platform

• Some vendors offer patient access, referral management, e-consults or CRMs. Our cloud-based platform offers them all plus the following features.
• Real-time analytics across the platform
• Automated workflow and decision support tools
• Automated feedback loop with referring providers
• Automated patient communications via text or email
• Integrated fax management system (port over existing fax numbers)
• Integrated Customer/Partner Relationship Management (CRM/PRM)
• Marketing research tools based on a directory of over 7 million providers

Differentiator 2: Rapid Integration Capabilities

• Our integration engine allows our Integrations Team to quickly deploy system interfaces using APIs, FHIR, HL7, Direct, etc. which is important when implementing the platform for health systems, ACOs and CINs with many EHRs, data warehouses and other third-party systems across their networks.  
• In addition, we comply with the third-party system’s specifications rather than asking the vendor to follow our requirements which streamlines the integration process and reduces cost for the client. 

Differentiator 3: All Healthcare Referrals Supported

• The system is highly configurable and can support all healthcare referral types such as medical, specialty care, therapy, imaging, dental, behavioral health, hospice, home care, etc.  
• The customization in the system allows clients to define their own workflows, referral forms, patient communication templates, and other settings that can be standardized across the organization.