Top 10 Drips AI-Powered Conversational Outreach Platform Alternatives & Competitors

Artera Harmony: One Platform - Seamless Orchestration - Infinite Applications.

Artera's award-winning patient communications platform - Artera Harmony - integrates across a healthcare organization’s tech stack, EHRs and third-party vendors. 

Artera Harmony helps unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, and voice), in 109+ languages. 

Holistic view of every interaction:

• Analytics (understand how vendors / departments / workflows are performing)
• Automated Workflows (build conversations from template library)
• Vendor and Use-Case Rules (prioritize what is most important)
• Patient Preferences and Consent
• Live Agents (escalate and route messages)
• Live monitored with AI-enabled real-time sentiment tracking

What Makes Harmony Different:

• Differentiate & optimize your patient experience with our most advanced workflow builder capabilities ever
• Manage more conversations than ever before in Artera’s enhanced inbox
• Access AI / LLM-driven translation, improving patient access and engagement
• Track communication performance from outreach to outcome with Artera’s enhanced suite of analytics views

Artera Harmony's Key Features & Benefits:

Easy Workflow Configuration, Maximum Impact

Flows 

• Build personalized patient engagement journeys to extend patient interactions

Inbox (Smart Inbox)

• Effectively oversee larger populations and access a unified display of messages spanning all practices.

Homepage with Next Best Actions

• Recognize key "action items" that may spotlight critical conversations, data insights and more

Staff AI Co-Pilot

• Craft high-quality messages with intelligent functions like sentence completion and advanced translation

Message Categorization

• Process and categorize all messages to better understand the communication driving interaction

Native Value Reports

• Move dashboards into your core Artera interface for a more streamlined staff experience

Artera has been named a Deloitte Technology Fast 500 company (2021 - 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years.

Empower Your Patients & Drive Their Satisfaction

A hospital stay can be scary for patients, making them crave personalized care and immediate attention. Steer Concierge helps your patients express their needs to the appropriate staff without requiring manual hospital rounds.

Provide your patients with a more engaging experience and help them find answers to their pressing questions more quickly with Steer Concierge.

Reduce the Burden on Nurses & Hospital Staff

Caring for patients and following up on patient visits manually takes up much time and increases pressure on staff. Deliver personalized care with Steer Concierge while helping staff meet patient needs more quickly and under less stress.

Get Valuable Insights Into Inpatient Care Settings

Gain a deeper understanding of your patients’ needs and discover gaps and opportunities in the inpatient experience. With Steer Concierge’s data analytics, you can learn from mistakes and create even better patient experiences – fostering a positive memory about your care facility with patients and their families.

Fabric's Engagement Suite offers an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7. 

The Engagement Suite also offers AI-powered patient outreach for pre- and post-visit use cases. Patent messaging integrates with the EHR to log encounter notes and automatically flag cases and trigger escalation workflows. 

Give patients, caregivers, staff, and visitors the vital information they need. Vibe Health Banner uses your logo, colors, and branding to elevate your brand and reduce your marketing costs. 

Show educational videos in public areas, display the

daily menu in the cafeteria, or help people find their way. Videos, widgets, and information are available wherever they’re needed. 

Users can quickly customize messages with easy to build presentations and playlists using our simple “drag-and-drop” editing. Easily incorporate other eVideon services such as our Education Library or relaxation content in waiting areas, common rooms, and more. Create your own materials and “drop” them into any arrangement you wish.

Signage can display static or dynamic messages, videos, and widgets. Examples of content include, but are not limited to:
Date and time
Educational videos
Emergency push notifications
Important updates
Infographics
Local interest
Maps
Menus
News
Patient services
Promotional videos
Relaxation videos
Schedules
Staff updates
Streaming content
Television channels
Weather

GetWell Rounds+ digital rounding, reporting and real-time service recovery solution streamlines data collection and reduces documentation time. Data captured during rounding automatically triggers real-time alerts on service recovery issues, giving nurses the ability to triage tasks to appropriate departments. Now, clinical staff can focus on the interactions that matter the most to patients. When powered by insights from GetWell Inpatient, our digital patient rounding tool can help staff prioritize their time, personalize interactions and positively impact outcomes.
 

• Hardwire best practices in rounding
  
• Increase speed-to-insight and uncover root cause of feedback
  
• Guide clinicians on what to talk about with best practice templates
  
• Increase efficiency and empower staff
  
• Create insights through robust data collection and reporting
  
• “Close the loop” on service requests
  
• Improve quality of interactions between clinicians and patients
  
• Automatically triage requests to the appropriate team

Orbita's Patient Access and Acquisition product empowers your patients with automated open scheduling, referral scheduling, appointment management, preparation workflows and reminders. 

Capabilities include:

• Patient Outreach Campaigns (Email, SMS, Automated Phone)
• Open Scheduling
• Referral Notifications
• Referral Self-Scheduling
• Appointment Management (Confirm/Cancel/Reschedule)

Luma Health's Recall Management product expertly streamlines the process of patient recalls, ensuring timely follow-ups and continuity of care. This solution automates the identification and notification of patients due for appointments, screenings, or treatments, enhancing efficiency and patient engagement. It personalizes communication, sending tailored messages via patients' preferred channels, which significantly improves response rates and adherence to recommended healthcare schedules. For healthcare providers, this means optimized scheduling, maximized clinic capacity, and improved patient outcomes. Luma Health's Recall Management system is a vital tool for proactive patient care management, fostering a more connected and effective healthcare experience.

Patients expect communication that mirrors their consumer experience. And while a variety of department-level patient-engagement tools have emerged, they don’t sync up or provide organization-wide solutions. Only RevSpring offers a patient communication platform that connects the entire patient journey with clear and concise communication that drives responses. Our patient messaging moves beyond single-message reminders to deliver an intelligent, coordinated workflow of messages centered around a patient’s entire healthcare encounter.

Encounter-Based Patient Messaging

Intelligent reminders that surround the patient encounter for fluid engagement touchpoints:

• Appointment Reminders: Intelligent, tailored, and automated via phone, text, and email
• SMS Ato-Response: Validate the patient's response with an automated receipt
• Just-in-Time Messages: Automatically send a message several hours before the appointment, such as a copayment collection option
• No-Show Messages: Create a reschedule opportunity for patients who did not attend the appointment
• One-Question Survey: Gain a quick view of the patient's encounter experience
• On-Demand Messaging: Easily send custom messages regarding office closures or other alerts
• Survey+ Messages: A robust post-visit survey with specialty specific questions
• Two-way Messaging: Communicate securely with the patient, initating the conversation from an encounter message appintment reminder

A Comprehensive Patient Engagement Platform

RevSpring has spent decades innovating patient communication pathways that lead to increased patient satisfaction and successful financial responses. We are the leading provider of patient engagement and communication solutions that span the entire patient life cycle. From pre-service communication to post-service follow up and surveys, our 

solutions offer intelligent, cohesive messaging that informs, educates, and enhances the patient’s journey.

Move beyond a single-message approach with Talksoft messaging and RevSpring’s patient communication platform to provide clear and concise communication throughout your patients’ entire journey.