OhMD reduces staff churn and lost revenue by ensuring every patient call is answered — by voice, text, or web. AI-powered voice and text agents handle routine requests, while all conversations flow into one secure inbox. Practices go live in weeks, not months, and quickly see fewer staff-handled calls, lower costs, and faster access for patients.

More appointments. Lower costs. Less burnout.

The state of patient calls

Staff are stretched thin by high call volume. Long holds, voicemail, and outsourced call centers all add cost and frustration.

The cost of missed calls

Up to 20% of staff turn over each year - phones are a top driver

Missed calls can cost about $67K per provider each year

Just 3 missed calls a day can add up to $10K per month in lost revenue

The solution

Answer every patient call - voice, text, or web

AI scheduling books patients 24/7

One inbox for all messages - calls, texts, and chats in a secure thread

Why OhMD

OhMD is the AI patient call coverage and communication platform that blends voice and text AI with hero-in-the-loop support when staff expertise is needed.

Practices see results fast:

• 68% fewer staff-handled calls

• 65% cost savings

• 4% patient growth

What you can do with OhMD

• AI scheduling with Nia - answer every call and book visits 24/7

• Smart Assignments (AI) - route messages to the right team based on patient intent

• Unified inbox - manage calls, texts, and chats in one place

• Two-way HIPAA-compliant texting - no apps or portals for patients

• Call to text - move inbound calls into text instantly

• Phone answering + voicemail transcription - capture and triage without extra work

• Broadcast messaging - reminders, updates, and balance campaigns

• Forms - digital intake, consents, and paperwork

• Voice calls and video visits - call or launch telehealth with one click

• Web chat - capture questions from your website

• API access - extend OhMD into your workflows

Trusted by 40,000+ providers to make communication simple for staff and patients.

Why customers choose OhMD

“OhMD gave us a way to serve patients faster without hiring more staff. Our call center is finally manageable.”

— Office Manager, Coastline Orthopedics

The CEP extends provider reach and amplifies provider impact across the patient journey.

• Mile Zero — Engage patients at the earliest signal of need, with empathy and credibility.
• Support Through Care — Keep them informed and connected with clarity and confidence.
• Triage with Confidence — Safely resolve questions and tensions to reduce system burden.
• Navigate with Precision — Guide every patient to the right care at the right time.

We deliver connected journey — guiding every patient to care with clarity and trust.

Brado AI is a healthcare technology company focused on the development and deployment of applied artificial intelligence solutions for healthcare organizations. Our core offering, the Conversational Engagement Platform (CEP), helps providers engage, guide, and support patients across care journeys through trusted, AI-driven interactions. Brado AI partners with healthcare organizations to extend access, improve navigation, and strengthen connection to care. Learn more at www.brado.ai.

• AI phone agent + texting + web chat in one platform - EHRs do not cover call handling
• Call to text deflection reduces hold time and abandoned calls
• Unified inbox for calls, texts, and chats - not ticket notes buried in the chart
• Smart Assignments routes by intent and team - faster triage than simple message pools
• Digital forms and two-way texting without portals or app logins
• Works with multiple EHRs and phone systems - no rip and replace
• Go live in weeks with measured outcomes and analytics

• AI voice and AI text on the same thread - seamless handoff to staff when needed
• Hero-in-the-loop design keeps humans in control for edge cases
• Proven impact: 68% fewer staff-handled calls, 65% cost savings, 4% patient growth
• One secure inbox across channels - fewer tools to manage
• Call to text plus voicemail transcription - higher answer rates
• Smart Assignments for intent-based routing - less manual triage
• 40,000+ providers use OhMD - trusted scale and healthcare focus

• CEP engages patients before they enter the system (Mile Zero) — EHR activates only once patients log into MyChart.
• CEP is omnichannel and growth-oriented — EHR is single-channel and retention-only.
• CEP surfaces and resolves deep journey barriers — Emmi just clarifies tasks.
• CEP is custom, strategic and branded to your system — EHR is standardized and ubiquitous.

The Difference

Provider Anchored, Patient Centered.

Provider-Anchored

Your brand. Your workflows. Your guardrails.

Brado AI’s CEP is a white-label platform configured to your health system — aligned with your clinical protocols, operational goals, and brand voice. Every interaction reflects your credibility and care philosophy.

Patient-Centered

Their journey. Their tensions. Their next step.

With decades of patient-journey expertise, Brado AI understands the questions, emotions, and decisions that shape care. CEP meets patients where they are — with empathy, relevance, and guidance from the provider they trust.

Where Others Fall Short

Big Tech intelligence platforms deliver scale and dialog but lack context and connection.

Healthcare infrastructure AI tools offer safety and structure but lack empathy and reach. 

Brado AI combines Big Tech’s intelligence and scale with healthcare’s safety and specificity.