MDI enables consumers to self serve across call, click or visit channels. MD Insider builds comprehensive provider search, data management, and scheduling capabilities for organization across the healthcare ecosystem, including health systems. Our capabilities are built on a modern/ agile tech stack that enables provider organizations the flexibility to implement and deploy across multiple configuration options. We help health systems find and reach consumers through modern digital capabilities that help organizations showcase their key assets...providers. With nearly every implementation, our capabilities allow health system partners to fill-in information "blind spots" through a confluence of data + technology. And we do this, often times, in a matter of days.

MD Insider is a healthcare solution partner that is redefining the way consumers search for care by democratizing clinical insights through data and technology. Our sophisticated Machine Learning (ML) platform is a first-of-its-kind, fully integrated triage engine that better matches patients with the right providers by incorporating a claims-driven methodology. MDI offers a variety of configurable digital applications that enable a seamless consumer experience across patient access channels, in addition to an industry-leading claims library, and API services. For more information please visit: www.mdinsider.com

Orbita's Digital Front Door ("DFD") product enables healthcare organizations to enable, guide and support patients through automated and AI applications. 

Capabilities include:

• Chat Assistant Q&A (Flows and GenAI)
• Live Chat
• Phone to Live Chat Hand-off
• Appointment Request Forms
• Patient Appointment Screener
• Appointment Management (Confirm/Cancel/Reschedule)

At Orbita, we offer three integrated solutions that optimize patient care, enhance operational efficiency, and improve the patient experience.

While each solution delivers value on its own, they can be seamlessly combined into a powerful platform that supports patients throughout their entire healthcare journey — from beginning to end. Tailored for healthcare organizations as well as specialty and private practices, this unified approach ensures better preparation, fewer missed appointments, increased patient volume, and greater ROI.

A consumer-centric/robust clinical search engine that sits on top of a12B+ claim library representing medical claims across major carriers (commercial & CMS). Claims are used to inform provider clinical experience/expertise for employed and affiliated providers across a health systems network.

Configurable/customizable provider search and directory management capabilities (e.g. expandable taxonomy, docfinder, data/directory management, Epic scheduling). MDI's tooling provides health system partners access to MDI's big data library. Our data engineering processes automate and create baseline provider profiles by leveraging dozens of industry data partners, greatly reducing the amount of time/effort needed to collect the same information across the delivery network. Our data library includes information related to clinical areas (e.g. specialty, procedures, conditions, diagnosis), board certifications, office locations & hours of operation, contact information, education, affiliations, patient satisfaction reviews, languages spoken, biographies, and more. Providers and administrators can edit baseline profiles for ongoing data accuracy and verification. Updates are pushed real-time to all relevant applications, including data warehouses (if applicable).

Speed time to market by automating what are now mostly manual tasks for individuals spanning cros-functional teams; futureproof the organization's offerings for interoperability/security, etc via a platform that embraces a radidly evolving landscape; breadth and depth of features and functionality (Orbita is helping define and create new technologies and approaches in this sector. NOTE: Organizations should consider the history and early days of Web sites when content management platforms didn't exist; we are now in a similar realm with voice technology; most entities found it cost-prohibiitive to custom-develop an enterprise-scale web platform, let alone keep it up-to-date as technology rapidly evolved. The same will be true for voice.

Healthcare specific (HIPAA compliance, interoperability, etc); omnichannel (create once, publish to smart speaker, web, mobile, etc.); multimodal (chat, voice, video, etc.); broader in scope than one-off application providers (platform and packaged modules for providers, payors, pharma, and digital health vendors)