Patients demand easier access to healthcare: digital tools to find doctors and locations, schedule appointments, complete intake forms, pay bills – supported by frictionless access to live conversations when needed.
Supported by natural language processing, Orbita Patient Access and Acquisition is trained to understand the words and phrases patients naturally use. It triggers thoughtful dialogs to pose questions, probe for details and home in on precise information patients seek. In addition, it can detect urgent issues and reroute the conversation – a patient seeking information about emerging severe chest pain can be directed to the nearest ED location, for example.
Orbita’s enhanced conversational approach navigates patients through as many as 30 factors and conversational variables. Due to the hyper-personalized and intentional dialogs, patients rarely abandon the interaction – prompting action like scheduling appointments and completing paperwork.
- Prevent patient leakage with enhanced experiences on par with other industries
- Capture revenue with tools that drive patient interactions with healthcare information and services more quickly
- Streamline operations with automated workflows that alleviate workforce burden
