Azure Health Bot empowers developers in healthcare organizations to build and deploy AI-powered, compliant, conversational healthcare experiences at scale. It combines built-in medical database with natural language capabilities to understand clinical terminology and can be easily customized to support your organization's clinical use cases. The service ensures alignment with industry compliance requirements and is privacy protected to HIPAA standards.

• Insurers have built health bot instances that give their customers an easy way to look up the status of a claim and ask questions about benefits and services.
• Providers have built health bot instances that triage patient issues with a symptom checker, help patients find appropriate care, and look up nearby doctors.

Conversational AI for Healthcare

Create health bots using built-in medical knowledge bases, triage protocols and language models trained to understand clinical terminology. Trigger seamless handoff from a bot interaction to a doctor, nurse, or support agent. Leverage a library of industry specific scenario templates to accelerate the creation of healthcare use cases.

Customizable and extensible

Support your organizations custom scenarios with healthcare specific configuration options and extensibility tools. Use visual authoring tools to build and validate your logic and use FHIR data connections to securely integrate with external systems and incorporate patient data from EMRs. Surface your conversational experience through multiple channels such as your website or Microsoft Teams.

Secure and Compliant

Ensure alignment with organizational and industry compliance requirements. Health Bot is compliant with HIPAA, HITRUST, ISO27001, SOC2, GDPR and over 50 global and industry compliance frameworks. Leverage built-in compliance constructs and privacy mechanisms for collecting end user consent, data retention policies, audit trails and conversation timeout.

• Advocate-Aurora Health Care (IL/WI)
• Centers for Disease Control and Prevention (CDC)
• Trinity Health
• Premera Blue Cross

ActiumHealth Interact greets calls within seconds and guides patients through an intuitive, conversational workflow to the next step in their healthcare journey.

ActiumHealth leverages artificial intelligence, natural language understanding (NLU), and digital tools to streamline and automate everyday tasks, including: 

• Connecting with a healthcare provider
• Scheduling an appointment or referral
• Refilling a prescription
• Navigating an online health portal

Perfecting access to care while lowering costs.

• Eliminate wait and hold times, and reduce abandoned calls
• Enable overflow calls during high volume periods, nights and weekends
• Reduce volume for redundant call center functions
• Activate patient self-service for many high volume call types
• Respond to outbound text message campaigns
• Improve the routing performance of your call center with our artificially intelligent transfer capability

Same as adult application

External as well as internal callers