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Description
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

With Amenities Health, health systems can quickly deploy fully managed, end-to-end, digital-first virtual concierge membership solutions that transform patient engagement and drive revenue growth. Our solutions ensure success at every stage and include the following:

  • Membership Strategy: Strategic consulting to define objectives, identify opportunities, and create a roadmap for enhancing digital membership capabilities.
  • Virtual Care+ Memberships: Premium virtual care services, including concierge primary care, 24/7 urgent care, specialist e-consults, and wellness programs, fully managed by Amenities Health and delivered under your brand.
  • The Membership Platform: A white-labeled web and mobile platform for seamless scheduling for both individuals and family members, appointment management, lab results viewing, secure messaging with providers, and easy integration of visit data to ensure smooth handoffs between virtual care and health system specialists.

By offering a fully managed membership solution integrating strategy, virtual care services, marketing, and a powerful platform, Amenities empowers health systems to strengthen patient loyalty, drive growth, and transform the patient experience—without the operational burden or capital investment typically required.

About Amenities Health:

Amenities Health empowers health systems to quickly launch a fully branded, virtual concierge membership offering with no operational/IT lift. Our full turnkey virtual concierge membership platform, providing both tech and services, enables you to deliver high-touch, high-volume care that drives in-network utilization, generates revenue, and scales effortlessly - all under your brand.

As patients demand more - same-day access, personalized care, and convenience - Amenities Health helps you meet these critical healthcare imperatives. We provide seamless patient access all white-labeled, offering a frictionless experience that includes same-day care, specialty eConsults, 24/7 virtual urgent care, and more. Our fully managed solutions ensure that your brand shines while we handle the operational complexity.

Through tailored membership strategies, we leverage local insights to create go-to-market plans that attract insured patients, generate sustainable revenue, and strengthen brand loyalty. Our solutions empower health systems to grow their reach, retain patients, create new, high-margin revenue streams and boost in-network utilization.

Offering the only true turnkey virtual concierge membership platform in the market, we provide the tech and services that deliver the amenities your patients deserve - effortlessly executed under your brand.

Product Description:

The CEP extends provider reach and amplifies provider impact across the patient journey.

  • Mile Zero — Engage patients at the earliest signal of need, with empathy and credibility.
  • Support Through Care — Keep them informed and connected with clarity and confidence.
  • Triage with Confidence — Safely resolve questions and tensions to reduce system burden.
  • Navigate with Precision — Guide every patient to the right care at the right time.

We deliver connected journey — guiding every patient to care with clarity and trust.

About Brado AI:

Brado AI is a healthcare technology company focused on the development and deployment of applied artificial intelligence solutions for healthcare organizations. Our core offering, the Conversational Engagement Platform (CEP), helps providers engage, guide, and support patients across care journeys through trusted, AI-driven interactions. Brado AI partners with healthcare organizations to extend access, improve navigation, and strengthen connection to care. Learn more at www.brado.ai.

Compatibility level

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Clients

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Product Capabilities

Brado AI's CEP works alongside existing provider directories to facilitate patient exploration and connection to care. This functionality helps patients find the right provider faster—without frustration or confusion—and reduces leakage by keeping them within the branded health system experience.

Brado AI's CEP works with existing online scheduling tools and infrastructure, serving hand-offs within the platform for seamless transitions to scheduling systems. The platform is EHR-agnostic, ensuring a consistent experience across systems, and can be configured to support call center workflows.

Brado AI's CEP leverages a Mile Zero SEO and paid search strategy to engage patients at the earliest moments of uncertainty—often before they’ve identified a provider or diagnosis. Our multi-lingual platform meets consumers where they are, guiding them through generative AI–powered conversations that assess symptoms and determine the appropriate next step in care. This experience transitions seamlessly with existing scheduling systems, call centers, and EHRs, ensuring smooth hand-offs to the right endpoints—whether that’s a virtual visit, specialist referral, or community resource.

Brado AI's CEP intelligently routes patients by assessing their needs in real time and matching them to the most appropriate care option—whether that’s on-demand virtual care, urgent care, primary care, or community-based services. The platform is designed to aggregate available care inventory and flexibly transition between care modes based on acuity, availability, and consumer preference. It can leverage virtual provider pools to optimize resource use and supports broader digital front door capabilities—scheduling, symptom checkers, call centers, and EHRs—to ensure continuity and a frictionless consumer experience

Brado AI's CEP offers personalized care management and engagement grounded in a deep understanding of the patient journey, including tensions or sticking points that may hinder a patient from moving forward with care. The platform enables users to input their ZIP code to surface relevant local resources, providers, and services. These unguided interactions are designed to feel intuitive, helping patients take action confidently.

Brado AI's CEP is built on nearly 30 years of proprietary insight into the healthcare journey—enabling a level of contextual understanding that surpasses open models. Our deep research with patients, caregivers, and providers across a wide range of therapeutic categories allows the platform to recognize not just what people are asking, but why. This enables our AI to anticipate needs, respond with relevance, and guide users to the right resource or action at the right moment. The result is a shift from reactive automation to a trusted, intelligent companion—offering meaningful, behavior-shaping support that drives better health outcomes.

Brado AI is ISO 27001 certified, demonstrating our commitment to a globally recognized information security standard. This certification underscores our focus on systematic risk management, business continuity, and continuous improvement of our security practices. Brado undergoes an annual SOC 2 Type II audit, providing independent validation that our security controls are not only well-designed but consistently effective over time. This audit affirms our commitment to SOC 2 Type II compliance, representing the highest standards of confidentiality, integrity, and availability in how we manage and protect client data. Our Conversational Engagement Platform (CEP) in combination with our digital marketing services are designed to support compliance with HIPAA requirements, including both the Privacy Rule and Security Rule. We implement administrative, physical, and technical safeguards to ensure that all client data—especially Protected Health Information (PHI)—is collected, stored, accessed, and transmitted securely and in accordance with HIPAA standards.

Our platform is built on a cloud-native foundation, enabling it to scale effortlessly as data volumes grow or as new use cases arise. This ensures that we can handle increasing complexity and demand without compromising performance or reliability.

We focus on open standards and APIs, making it easy to integrate with emerging technologies, third-party tools, and partner ecosystems. We are aligning our platform with MCP and A2A, the internet protocols of the agentic AI era, to be ready for tomorrow’s ecosystem of intelligent, collaborative agents.Our platform leverages user feedback loops, and real-world data to continuously refine and optimize its performance.

Brado AI's CEP is built on curated resource libraries that prioritize accuracy, safety, and trust. Content is sourced exclusively from client-approved materials and credible medical authorities—such as academic institutions, government health agencies, and leading clinical organizations. Our platform includes built-in guardrails to ensure responses remain safe and evidence-based. Information is continuously reviewed and updated to reflect current best practices, and responses are tailored to meet each patient’s immediate needs with relevance and clarity—helping them make informed decisions with confidence.

Use Cases

Description:

Amenities offers three membership care models that health systems can offer in order to meet their strategic business objectives and patient population needs:

  • Direct-to-Consumer (D2C): Memberships that can be purchased directly by patients, ideal for systems seeking consumer engagement and revenue growth from commercially insured populations.

  • Direct-to-Employer (D2E): Employer-funded memberships aimed at improving employee health outcomes, reducing healthcare costs, and enhancing workforce productivity.

  • Medicare Advantage (MA): Health system-sponsored memberships for senior populations, focusing on chronic condition management, reducing hospitalizations, and maintaining regulatory compliance.
Pediatric use cases:

We allow for the management of family proxies, allowing parents to schedule care for their children within a unified experience. 

Users:

Health systems that want to grow commercial volume, expand access to care, differentiate their brand, and quickly grow predictable, recurring revenue by leveraging D2C virtual care memberships. 

Description:
  1. Targeted Growth: Drive new patient volume and downstream revenue.
  2. Network Integrity: Improve retention, reduce leakage, capture lifetime patient value 
  3. Resource Optimization: Reduce no-shows, streamline intake, and deflect calls.
  4. Adherence & Outcomes: Increase adherence and prevent costly complications
  5. Strategic Impact: Differentiate your brand, obtain market and payer leverage

Brado AI’s Conversational Engagement Platform (CEP) serves as your digital front door — guiding patients from first search to lasting care through intelligent, trusted conversation.

The CEP scales across service lines, delivering specialized support for complex journeys and measurable value across growth, retention, and efficiency.

Enterprise-wide deployment unlocks the platform’s full transformative benefits, but we also offer flexible options to start service line by service line.

Our journey programs include:

Orthopedics | Cardiology | Oncology | Bariatrics | Primary Care | Maternal Health | 

Additional Journey Programs can be developed upon request

Pediatric use cases:

Can be configured to provide support and guidance for parents/caregivers of pediatric patients 

Users:

Health Systems

Patients and caregivers

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, athena

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Amenities Health’s solutions are designed to work in harmony with EHR systems, ensuring efficient data management and seamless transitions of patient care, all while providing a modern, consumer-friendly experience for patients and their families.

  1. Seamless Care Operations and Data Sharing: We manage membership care operations and securely share visit summaries and lab results with your EHR, ensuring continuity and consistent branding. This approach improves care coordination and data accessibility.
  2. Family Member Access and Scheduling: Our platform allows patients to manage their own care and seamlessly register and schedule appointments for their family members. This feature ensures a comprehensive and convenient care experience while facilitating easy integration with EHR systems for accurate patient records and scheduling.
  3. The Membership Platform: Our platform streamlines the registration process for both individuals and their families, with a user-friendly interface designed to align with modern consumer expectations. The platform includes a seamless paywall and integrates with EHR systems, ensuring that patient information is captured efficiently and securely, simplifying the onboarding process.
Differentiators vs Competitors:
  1. Membership Engagement Strategy: Amenities provides strategic consulting to define clear objectives, identify opportunities, and craft a roadmap to enhance digital membership offerings, ensuring alignment with health system and patient demographics.
  2. Rapid, Turnkey Implementation: We can deploy a turnkey, end-to-end membership solution with minimal IT and operational lift and without heavy capital investments. 
  3. Comprehensive Virtual-First Care: Premium virtual care services—including concierge primary care, 24/7 urgent care, specialist e-consults, and wellness programs—fully managed by Amenities Health and our network of high-quality providers, delivered under your brand.
  4. White-Labeled Technology Platform: Custom-branded web and mobile experiences that provide modern, consumer-grade user interfaces to enhance patient loyalty and brand differentiation.
  5. Family Member Access and Scheduling: Our platform allows patients to manage their own care and schedule and manage appointments for their family members, ensuring a comprehensive and convenient care experience for the whole family.
  6. Seamless Care Operations and Data Sharing: We manage the membership care operations and securely share visit summaries and lab results with your EHR, ensuring continuity and consistent branding.
  7. Financial Predictability and High Margins: Generate recurring revenue and strong margin growth through our 50:50 revenue split model, ensuring financial stability and predictable recurring revenue.
  8. Membership Growth Services: To ensure success, we provide data-driven Go-to-Market strategies, a white-labled membership site, paid advertising, SEO, and lead generation to drive targeted member acquisition and retention.
  9. High Patient Engagement and Retention: High Patient Engagement and Retention: Our solutions focus on significantly reducing patient leakage and building loyalty through membership growth services, high-value virtual care offerings, and a modern digital experience that makes access to care easier and more convenient for individuals and their families.
  10. Scalable Solutions: Easily expand to meet growing patient demand, supporting sustainable growth without adding operational strain or requiring significant capital investment.
Differentiators vs EHR Functionality:
  • CEP engages patients before they enter the system (Mile Zero) — EHR activates only once patients log into MyChart.
  • CEP is omnichannel and growth-oriented — EHR is single-channel and retention-only.
  • CEP surfaces and resolves deep journey barriers — Emmi just clarifies tasks.
  • CEP is custom, strategic and branded to your system — EHR is standardized and ubiquitous.
Differentiators vs Competitors:

The Difference

Provider Anchored, Patient Centered.

Provider-Anchored

Your brand. Your workflows. Your guardrails.

Brado AI’s CEP is a white-label platform configured to your health system — aligned with your clinical protocols, operational goals, and brand voice. Every interaction reflects your credibility and care philosophy.

Patient-Centered

Their journey. Their tensions. Their next step.

With decades of patient-journey expertise, Brado AI understands the questions, emotions, and decisions that shape care. CEP meets patients where they are — with empathy, relevance, and guidance from the provider they trust.

Where Others Fall Short

Big Tech intelligence platforms deliver scale and dialog but lack context and connection.

Healthcare infrastructure AI tools offer safety and structure but lack empathy and reach. 

Brado AI combines Big Tech’s intelligence and scale with healthcare’s safety and specificity.

Health Equity

Keywords

Images

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Membership Platform - Web and Mobile Experience

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Videos

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Brado Insight Amplification.mp4

Downloads

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Guide - How Turnkey Patient Memberships Solve Capacity Challenges and Drive Revenue Growth.pdf
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Brado Selected by CMS to Join the National Health Ecosystem Pledge.pdf

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