🚑 VectorCare + Lyft Smart on FHIR: Hospital Use Cases

1. Faster, More Efficient Discharge Planning

Problem: Discharge delays occur because patients lack a ride home or transportation is arranged manually via calls and faxes.

Value of the App:

• Case managers can instantly request a Lyft trip directly from the EHR using FHIR data (patient demographics, pick-up location, discharge time).

• Eliminates phone calls, manual forms, and coordination delays.

• Reduces discharge bottlenecks that hold beds for hours or days.

Outcome: Faster throughput, higher bed availability, and reduced cost per inpatient stay.

2. Automated Trip Details Through FHIR Context

Problem: Transportation details are often typed manually, leading to errors in patient address, mobility level, or scheduling.

Value of the App:

• Auto-pulls demographics, mobility, preferred address, appointment time, and clinical flags from the EHR.

• Reduces errors and ensures the right vehicle type (Lyft standard, XL, wheelchair-accessible where available).

Outcome: Time savings for staff and safer, more appropriate ride assignment.

3. Reducing ED Boarding for Non-Emergent Patients

Problem: Many ED patients who are medically cleared cannot leave due to lack of transportation.

Value of the App:

• ED nurses/social workers can request an immediate Lyft ride directly from the chart.

• Patient can be moved out of ED within minutes, not hours.

Outcome: Higher ED throughput, improved door-to-doc times, and reduced LWBS rates.

4. Closing Gaps in Care for Outpatient / Ambulatory Visits

Problem: No-show appointments increase when patients rely on unreliable or costly transportation.

Value of the App:

• Automatically schedules a Lyft ride for follow-up visits, labs, imaging, or primary care appointments.

• Uses EHR-integrated data to align arrival time with appointment time.

Outcome: Lower no-shows, higher adherence to care plans, improved clinical outcomes.

5. Supporting Social Determinants of Health (SDOH) Programs

Problem: Under-resourced patients frequently miss visits due to transportation challenges.

Value of the App:

• Social workers can instantly schedule rides using the patient’s chart info.

• Hospitals can track ride utilization and outcomes for SDOH reporting.

Outcome: Better equity, better compliance, and improved community outcomes.

6. Streamlined Transport for Imaging & Procedural Workflows

Problem: Patients often must travel between hospital campuses or buildings (e.g., imaging, infusion, same-day procedures).

Value of the App:

• Integrated FHIR location data makes inter-campus transfers seamless.

• Staff schedule rides with one click while keeping the patient workflow aligned in the EHR.

Outcome: Reduced intra-facility delays and fewer missed slots in radiology or procedural departments.

7. Safe Transport for Patients Discharging to Non-Medical Facilities

• (RSNF, shelters, temporary housing, recovery programs)

• Problem: Hospitals often struggle coordinating rides for vulnerable patients, requiring multiple phone calls.

Value of the App:

• Pre-populate destination facilities from templates.

• Document the ride in the EHR automatically for risk and compliance.

Outcome: Faster placement and improved support for high-risk populations.

8. Automated Documentation & Audit Trail

Problem: Hospitals must document how patients were transported and maintain compliance with payer and audit requirements.

Value of the App:

• Ride events and costs write back into the EHR via FHIR.

• No need to manually chart the patient’s transport.

Outcome: Cleaner audits, reduced administrative burden, and accurate encounter documentation.

9. Integration With Hospital Billing / Cost Centers

Problem: Transportation costs are manually tracked or lost.

Value of the App:

• Allocate transportation spending to specific cost centers or service lines.

• Nurses and case managers do not need to worry about managing invoices.

Outcome: Financial transparency and better budgeting.

10. Support for Hospital-at-Home or Remote Monitoring Programs

Problem: Delivering equipment or transporting patients for at-home care requires coordination.

Value of the App:

• Schedule Lyft rides to deliver equipment or transport patients for temporary in-home care transitions.

• Works seamlessly with EHR-based care pathways.

Outcome: Supports expansion of home-based care models.

Case managers, administrators, home health teams, care teams, Nurses, and patient logistics coordinators.

1. Targeted Growth: Drive new patient volume and downstream revenue.
2. Network Integrity: Improve retention, reduce leakage, capture lifetime patient value 
3. Resource Optimization: Reduce no-shows, streamline intake, and deflect calls.
4. Adherence & Outcomes: Increase adherence and prevent costly complications
5. Strategic Impact: Differentiate your brand, obtain market and payer leverage

Brado AI’s Conversational Engagement Platform (CEP) serves as your digital front door — guiding patients from first search to lasting care through intelligent, trusted conversation.

The CEP scales across service lines, delivering specialized support for complex journeys and measurable value across growth, retention, and efficiency.

Enterprise-wide deployment unlocks the platform’s full transformative benefits, but we also offer flexible options to start service line by service line.

Our journey programs include:

Orthopedics | Cardiology | Oncology | Bariatrics | Primary Care | Maternal Health | 

Additional Journey Programs can be developed upon request

Can be configured to provide support and guidance for parents/caregivers of pediatric patients 

Health Systems

Patients and caregivers