Registration and Intake Notable’s Registration and Intake solution makes registration self-service for patients. Our AI-powered technology automates all the work for staff so they have the time to engage with patients as humans, not numbers. By automating patient registration, providers improve patient and staff engagement, decrease no-shows, increase collections, and reduce registration-related denials – without increasing headcount.

• Comprehensive administrative intake: Enable patients to digitally complete the fields your staff need for check-in and registration.
• Comprehensive clinical intake: Enable patients to digitally complete the fields your MAs and nurses fill out during rooming and automatically write back into the relevant discrete fields in the EHR.
• Appointment reminders: Send patients automated SMS, voice, or email reminders to reduce no-show rates
• Confirm/cancel: Enable patients to digitally confirm or cancel appointments without manual staff intervention
• Broadcast messaging: Send messages to one or many patients for general communication purposes or in the event of unanticipated clinic disruptions
• Web application and form white-labeling: Brand and design the patient facing application based on their unique brand guidelines.
• Co-pay and balance collection: Enables patients to pay co-pays and patient balances during the registration process.
• OCR-powered insurance and plan information capture: Enable patients to upload or take photos of their insurance card(s), after which optical character recognition (OCR) technology extracts key data from the card (member and group #s, coverage dates, PO Boxes) and exports the data into the structured fields in the EHR.
• ML-powered plan selection, and verification: Determine the correct specific IDs for the payer and plan associated with a patient's coverage and automates the import of this data into the EHR.
• Accessibility support: Adheres to standards for contrast and screen readers to maximize usability for all patients.

Notable’s Scheduling solution guides patients to schedule the right care with the right provider at the right time across their health journey. Instead of relying on patients to initiate scheduling, Notable’s digital assistants proactively identify and prompt patients to schedule overdue or recommended care. Notable also gives providers full confidence in opening their schedules by using intelligent automation to comprehensively capture individual preferences and to accurately match patients to the right care.

• Intuitive routing: Precisely capture provider preferences and practice patterns to ensure patients schedule the right visit with the right provider at the right time based on their care needs (symptoms, specialty, or provider).
• Generative AI Interface: Empower patients to schedule appointments and find providers using a conversational interface on a website, portal, or other patient facing engagement tool.
• Proactive outreach: Nudges patients to receive needed care throughout their healthcare experience, such as prompting patients to schedule when referral and prior authorization requirements are satisfied.

Notable’s Authorizations solution enables revenue cycle leaders to automate a significant portion of the work associated with prior authorizations. Notable’s digital assistants determine when (and if) prior authorizations are required, submit instant approvals, and status all authorizations within payer portals. Automating these parts of the process allows staff to focus on complex accounts and exceptions.

• Authorization workqueue clean up: Filters out accounts that do not require prior authorizations.
• Authorization statusing: Determines status of every authorization via payer portal without human intervention.
• Authorization submission: Submits authorizations that do not require clinical information. 
• Authorization patient communication: Alerts patients of authorization approval and prompts them to schedule care.
• Performance analytics: Generates insights to diagnose failure points and drive internal process improvement.
• Notice of admissions submission: Submits notice of admission with complete patient information.

Notable’s Assistant serves as an AI-powered interface for provider organizations within their website, portal, or mobile application. Using plain language prompts, patients can quickly complete a number of tasks, including schedule appointments, pay bills, request prescription refills, and find any information available on the website.

• LLM-enabled conversational interface: Provide patients a self-serve conversational AI tool through the website, portal, or mobile application to find providers, schedule care, pay bills, and more.
• Provider recommendations: Surface recommendations for providers based on location, needs, languages spoken, and more.
• Schedule/ rescheduling / cancel: Enable patients to schedule and manage appointments.  
• Bill pay: Enable patients to access current statements, view outstanding balances, and pay bills.
• Prescription refill: Enable patients to view current medications and request prescription refills.
• Robust analytics dashboard: Monitor analytics on how patients are interacting with Assistant to understand and identify patient and business trends.

All existing Notable solutions can be and have been configured for pediatric populations. 

Notable completely automates the manual tasks that humans would otherwise do; therefore, there are no active users of Notable. However, Notable grants specific users access to Flow Studio, the Notable configuration platform, to build out their own workflow automations, monitor performance, view analytics dashboards, and more. Users of this feature include front desk staff, IT analysts, and operations leaders. 

Infection Prevention & Control

Prevent infections and stop the spread with non-intrusive screening and automated protocol adherence.

Healthcare-associated infections pose a risk to any care environment. The care.ai Platform effectively reduces that risk by using AI-powered sensors to screen those who enter the facility and also ensures safety protocols are followed.

Increase Confidence

Gives patients and staff the peace-of-mind knowing the most advanced technology is deployed to keep the facility safe.

Reduce Costs

Mitigates the need to use costly human resources for tasks better suited to autonomous solutions.

Improve Processes

Provides real-time insights from continuous monitoring to ensure proper protocol is always being followed.

Simplify Compliance and Reporting

Provides a unified view from the IPC Command Center Module making it easier to generate compliance reports while saving time from manually searching and compiling data.

Smart Entry - Symptom Attestation and Vaccine Compliance

Protect your facility from infectious disease with contact-free entry screening and check-in. The care.ai Smart Entry™ solution screens every person who enters for skin temperatures, symptoms and vaccine compliance.

Intelligent Sensors Track and Trace Everyone Inside The Facility

By deploying multiple intelligent sensors throughout the facility, care.ai can track and trace everyone inside the facility. If an infectious disease exposure occurs, everyone who has been exposed can be quickly identified and notified.

Smart Spaces - Ensure IPC Protocol Adherence

care.ai autonomously monitors patient rooms and common areas for safety protocols such as hand hygiene, PPE efficacy and sanitization compliance. Care team members receive real-time feedback, and non-adherent behavior is documented.

IPC Command Center - Monitor and Improve Processes In Real Time

Receive IPC status alerts and other actionable data in real-time through a single view inside care.ai’s IPC Command Center. Regulatory, compliance, and audit reports are easily generated.

Patient and Protocol Monitoring

Stay continuously aware by monitoring your care environment for conditions that require intervention or processes that need improvement.

Staff shortages present challenges when trying to deliver the best care. The care.ai Platform works as an extra set of AI-powered eyes and ears, monitoring and learning in real-time so care teams can be more proactive and less reactive.

Early Warning Capabilities

Automatically detects indicators of potential risks to bring help as promptly as possible, before an adverse event occurs.

Time For More Quality Care

Ambient Intelligent Monitoring lifts the burden of routine tasks away from care teams, allowing them more time for personal interactions with patients.

Rapidly Scale Up Care

By enabling care providers to monitor many patients at one time, remote monitoring helps rapidly scale up care.

Enhance Safety

Remote monitoring capabilities are built into each room, enabling patients and providers to maintain social distancing while still providing care.

Virtual Care

Allow care teams to do more, be more present and provide a better patient experience through the use of on-demand virtual care.

Virtual care enables patients to receive healthcare in ways that provide more convenience and value. The care.ai Platform connects patients with care teams in a meaningful and impactful way, allowing for a positive continuum of care.

Predict, Prevent and Protect

With the largest machine learning behavioral dataset for healthcare, care.ai protects patients and predicts problems before they escalate.

Convenience for Care Providers

Avoids time-intensive on-site visits for care providers by offering more efficient way of delivering care, while maintaining patient satisfaction.

Timely Access to Care

Creates deeper relationships between care providers and patients, allowing for more timely interventions.

Real-Time Intelligence

Alerts care teams immediately if potential problems arise, directly to their own smart devices.

Workforce Optimization

Automate burdensome, manual tasks while improving processes in real-time and optimizing performance.

Healthcare organizations shouldn’t have to choose between efficiency and quality. The care.ai Platform automates manual tasks, creating efficiencies that improve the quality of care while achieving higher compliance rates.

Improve Processes

Continuous monitoring delivers real-time insights and reporting to ensure proper protocols are always being followed.

Single-Click Reporting

Delivers a unified view across the organization, saving hours of time in collecting and organizing data for reporting purposes.

Make Better and More Timely Clinical Decisions

AI and machine learning replaces countless hours of menial tasks, allowing care providers to focus more on their patients.

Quickly Adapt to New Regulations

Provides customizable configuration to fulfill frequently evolving compliance and regulatory mandates.

The World’s Most Advanced Virtual Nursing Platform

Enable Virtual Nursing by leveraging the most advanced in-room sensors, AI, and automated documentation capture to power virtual admission, virtual rounding and virtual discharge workflows.

A Comprehensive View into the Care Environment

care.ai™ Virtual Nursing is assisted by real-time, AI-powered autonomous inferencing. The care.ai™ Platform can automatically detect potential problems such as fall risks, providing an additional level of patient safety support.

Virtual Nursing features can be tailored to the specific needs and focus of your care team and organization.

A Second Nurse in the Care Suite

care.ai™ Virtual Nursing delivers a new and enhanced layer of support to care teams. Virtual Nurses can manage a wide variety of patient care tasks, from routine monitoring and documentation to education, precepting and compliance reporting. On-site nurses are then able to focus more time and attention on the crucial hands-on care that only they can provide. The results include improved clinical outcomes, higher patient satisfaction scores, greater staff retention and reduced operating costs.

The World’s Most Advanced Virtual Nursing Platform

• Small device footprint utilizing in-room TV
• On-demand two-way audio/video conferencing
• Activation via menu or voice
• Multi-stream video for family calls, care team consultation, language translation
• Automatic TV activation & switching
• Automatic call transcription

Insights

The care.ai Virtual Nursing solution includes powerful reporting and analytics tools that provide granular-level data on session parameters, protocol adherence and care team efficacy.

Use the IDA Command Center Performance module to view Virtual Nursing session data over any time range, from a per-Sensor level to across your entire organization. Know the number of sessions held, session duration, which rooms, which nurses, tasks completed and more.

Reporting data can be integrated with EMR and other applicable systems, and used for regulatory compliance, reimbursement support, and admin planning.

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