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Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Personalized healthcare is just a conversation away.

Deliver round-the-clock support with Yellow.ai’s HIPAA-compliant Dynamic Automation Platform.

Drive business growth with connected healthcare experiences:

  • 80% patient queries self served
  • 40% increase in patient satisfaction
About Yellow.ai:

Founded by three friends with a shared passion to transform the way customers interact with brands, Yellow.ai is now a global leader in conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement.

Enabled by our generative AI-powered Dynamic Automation Platform, we deliver conversational experiences via our dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. With our customer-centric approach and innovative solutions, our team of experts aims to create actionable outcomes for enterprises, their customers, and their employees while continuously pushing the boundaries of what’s possible. Partner with us to transform your business with AI-powered automation.

Product Description:

Fabric's Engagement Suite offers an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7. 

The Engagement Suite also offers AI-powered patient outreach for pre- and post-visit use cases. Patent messaging integrates with the EHR to log encounter notes and automatically flag cases and trigger escalation workflows. 

About Fabric:

Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. The system offers three solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. 

Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built by a team of physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work 2-10 times faster (dependent on setting), decrease call center volume by 15%, and increase utilization of unfilled visit blocks. 

Some of Fabric’s customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by Thrive Capital, GV (Google Ventures), Salesforce Ventures, Vast Ventures, BoxGroup, and Atento Capital.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Fabric's Engagement Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Patient interface with conversational ai that asks questions to identity disposition, gather clinical symptoms to aid in triage, and routes patients to the appropriate point of care.

Fabric reads and writes to the EMR to ensure up-to-date patient information is being used to identify, create, and update patient records.

Fabric complies with all patient privacy regulation and upholds security and compliance standards with our SOC2 Type II Certification.

Fabric's Engagement Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Patient interface with conversational ai that asks questions to identity disposition, gather clinical symptoms to aid in triage, and routes patients to the appropriate point of care.

Fabric is consistently updating the number of parameters are models are capable of understanding, and we continue to invest in our clinical teams and intelligence engine.

Fabric stays competitive with the latest advancements in AI, while meticulously testing medical relevance and adherence criteria across our products.

Use Cases

Description:

Real-time patient support

Slash support costs by upto 60% with round-the-clock self-service across channels.

Dynamic voice AI agent

Empower patients with empathetic, human-like interactions through Voice AI Agents that deliver personalized responses. Leverage our deep healthcare expertise for outbound communications & inbound patient queries.

Patient referral and scheduling

Facilitate seamless patient referrals, appointment scheduling, consultation and lab test bookings. Integrate with existing CRM/ERP systems for real-time availability, enhancing patient convenience.

Billing and payments

Simplify payment processing with dynamic AI agents across channels. Effortlessly integrate with existing payment solutions for streamlined billing and payments.

Go live with your Healthcare AI bots 2X faster

Integrations with Shopify, Salesforce, Stripe, PayU, Intercom, and more. 

Enhanced patient engagement

Enable effortless onboarding, proactive suggestions on preventive care, nutrition and overall health management

Patient registration

Automate patient registration, verification and new account creation.

Virtual consultation

Effortless digital consultations across 35+ text & voice channels.

Alerts and notifications

Send out proactive health tips, reminders on medication, and upcoming appointments.

Connected healthcare experiences

Enhance patient satisfaction using Yellow.ai’s Conversational Service Cloud (CSC) for connected interactions across multiple channels/devices.

Post consultation summary

Automate summarization of appointment with prescription, diagnosis and other information.

Nearest clinic

Enable effortless access to physical clinics for in-person appointments.

Lab results and prescriptions

Securely share lab reports, prescriptions with customers over multiple channels.

Grow healthcare revenue

Run personalized campaigns on multiple channels with Yellow.ai Conversational Commerce Cloud (CMC) to generate 25% more leads

Templates powered by generative AI

Just input tonality, context and user segment to get AI generated marketing templates

AI-generated workflows

Generate end-to-end campaign workflows powered by AI

Personalized promotions

Leverage Customer Data Platform to run targeted campaigns based on user insights

Pediatric use cases:

None provided

Users:

Not specified

Description:

FAQs, Symptom checking, Triage, Appointment Scheduling, Live chat, Clinic Search, Doctor Search, Patient portal assistance.

Pediatric use cases:

Fabric's symptom checker includes pediatric protocols and care routing.

Users:

Hospitals and health systems provide Fabric's engagement tools to their patients to help guide them to care and resources.

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized)

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Fabric's Virtual Care Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality. 

Additionally, Fabric's team of expert clinicians builds and maintains our clinical expert system and content in coordination with our Clinical Quality Advisory Council, a team of 14 practicing clinical executives from around the country. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

Differentiators vs Competitors:

Fabric's Virtual Care Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automated workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality. 

Additionally, Fabric's team of expert clinicians builds and maintains our clinical expert system and content in coordination with our Clinical Quality Advisory Council, a team of 14 practicing clinical executives from around the country. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

Keywords

Images

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Videos

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Downloads

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Alternatives

Company Details

Founded in 2009

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