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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Amelia
Amelia

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Categories

Solutions

Description

Product Description:

With Amelia, health systems provide patients with digital health services that are secure and industry compliant, from selecting doctors and scheduling appointments, through ongoing care management.

About Amelia:

Collaboration between humans and machines is the ultimate opportunity for today’s enterprise. Digital Colleagues and virtual engineers will revolutionize human experiences through the rapid delivery of personalized services.

No company is more prepared to lead the march toward a collaborative future than Amelia, the enterprise leader in Trusted AI.

Product Description:
  • The Praia Health Identity and Engagement Platform is a managed Platform-as a-Service offering for health systems that enables high value, identity-driven digital experiences that engage and re-engage consumers with their health—before, during and between episodes of care. The solution enables health systems to own and leverage patient relationships, personalize their consumer experiences, and optimize and extend their operational model.



    The platforms’ Identity-Driven Personalization Services create, verify, authenticate, and manage robust consumer profiles that extend beyond the medical record—securely combining data and preferences across the consumers’ health ecosystem. These extended consumer profiles enable highly personalized recommendations—including health system transactions, services, and programs specific to each individual consumer.



    Our Consumer Experience Products and Services streamline the delivery of health-system branded signed-in experiences that fully utilize the power of the platform. Extend your existing custom web or mobile apps, or build new applications that utilize the Praia Health Platform, all via our Praia Health Platform API.


    The platform’s Ecosystem capabilities enable a health system to leverage their existing internal and 3rd party technology investments and take advantage of market-driven innovative solutions. The platform includes integration of the EMR and basic clinical services and can be expanded to support additional solutions for care delivery, population health, marketing, clinical trials research, wellness, revenue cycle, health plan solutions, care at home and more.



    New consumer insight will be realized through our Analytics and Insight Capabilities. The product is fully supported through our robust implementation, transition, and post-launch Service and Support offerings.



    By digitally engaging consumers in their personal health journey and then seamlessly connecting them to individualized services, support and resources, the Praia Health Identity and Engagement Platform creates and operationalizes a digital health flywheel—algorithmically driving net new direct and indirect revenue through recommended actions and operational efficiencies through self-service capabilities.
About Praia Health:

Praia Health removes barriers to care by digitally connecting health consumers to the services, products, and resources they need. The platform is anchored by patent-pending identity and profile technology that creates better experiences for patients by seamlessly connecting fragmented data sources and point solutions.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Health Systems & Providers

With Amelia, health systems provide patients with digital health services that are secure and industry compliant, from selecting doctors and scheduling appointments, through ongoing care management.

  • Intelligent IVR: Escalations, Call Routing and Triage
  • Find Locations, Doctors, and Services
  • Scheduling Management (Schedule, Reschedule, Cancel, Confirm, Recall)
  • Patient Outreach (Care Management, Care Gaps, PROs, Medication Adherence)
  • Intake and Pre-Registration
  • Patient Payments, Financial Assistance, Collections
  • Symptom Checker, Virtual Triage, Risk Assessments
  • Patient Surveys

Health Plans (Members)

Members utilize Amelia digital agents as trusted guides to doctors, dentists and pharmacies as they enroll in new health plans, determine coverage eligibility and benefits, update and expand coverage, and file and track claims.

  • Update Profile, PCP and Coverage Information
  • Replace ID Cards/Password Resets
  • Find a Provider, Dentist or Pharmacy
  • Coverage Benefits/Eligibility (Medical, Dental and Pharmacy)
  • Claims Inquiries and Explanations
  • Enrollment

Health Plans (Providers)

Health plans deploy Amelia digital agents as the first point-of-contact for members, offloading administrative tasks from employees while allowing members to quickly secure answers on coverage status, approvals and authorizations.

  • Approvals and Authorizations
  • Member Coverage Status and Inquiries
  • Provider Administrative Services
  • Bill Payment Status
Pediatric use cases:

None provided

Users:

Healthcare:

  • Aveanna Healthcare
  • Visionworks

Non-healthcare:

  • Asics
  • BNP Paribas
  • Fujitsu
  • Toyota Financial Services
Description:

With over 40 use cases launched or in development, Praia strives to create specific ways consumers needs are met by orchestrating how health is organized specific to people needs. Our categories include:

  • Care Delivery
  • Population Health
  • Access & Navigation
  • Patient Experience
  • Marketing
  • Clinical Trials & Research
  • Health Plan
  • Care at Home
  • Wellness
  • Revenue Cycle
  • New Business Offerings (e.g. Concierge)

Pediatric use cases:

None provided

Users:

Health consumers, patients

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner

Hardware Compatibility:

Desktop

Integrations:

Patient portal

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner

Hardware Compatibility:

Not applicable

Client Types

None provided
None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:
  • Unlike EMR portals that only engage patients, Praia also enables engagement for services and programs outside of the EMR

  • Praia's identity services is managed at the Health System enterprise level allowing the health system to federate with the EMR and all other digital or platform application through secure sign on protocols.

  • Praia's personalization intelligence powers logged in users to have an n of 1 experience vs. the same experience that EMR portals provide. The adoption and ongoing engagement is higher with this function.
Differentiators vs Competitors:
  • Unlike traditional identity solutions Praia manages identity across the consumer health ecosystem both independently from and integrated with the health system’s EMR. Praia creates, verifies, and authenticates a consumer profile and combines those accounts with personalized recommendations across the entire care delivery ecosystem

  • Unlike mobile shell or DFD offerings Praia integrates data and digital health solutions into a single experience linked to a single identity layer that dynamically drives personalized experiences based upon what is known about that consumer.

  • Unlike CRMs that offer chort-level personalization for batch marketing campaigns & outreach Praia offers N of 1 personalization delivered algorithmically through consumer apps and web experiences, working either alongside or without a CRM.

  • Unlike messaging & communicaitons offerings that offer SMS outreach based on cohorts Praia systematically engages health consumers through highly personalized system- branded apps and web experiences.

Keywords

Images

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