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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Online Chat
Online Chat

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Categories

Solutions

Description

Product Description:

Increase patient acquisition and retention while reducing the administrative burden on staff with a secure, intuitive online chat solution. Dash delivers the tools you need to: 

  • Resolve patient inquiries faster with departmental routing.
  • Monitor real-time patient conversations and conversational history with audit trails. 
  • Deliver seamless interactions with your consumer, regardless of how they reach you. 
About Relatient:

Relatient partners with leading health systems and medical practices - comprising more than 45,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture. 

Product Description:

Fabric's Engagement Suite offers an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7. 

The Engagement Suite also offers AI-powered patient outreach for pre- and post-visit use cases. Patent messaging integrates with the EHR to log encounter notes and automatically flag cases and trigger escalation workflows. 

About Fabric:

Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. The system offers three solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. 

Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built by a team of physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work 2-10 times faster (dependent on setting), decrease call center volume by 15%, and increase utilization of unfilled visit blocks. 

Some of Fabric’s customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by Thrive Capital, GV (Google Ventures), Salesforce Ventures, Vast Ventures, BoxGroup, and Atento Capital.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Fabric's Engagement Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Patient interface with conversational ai that asks questions to identity disposition, gather clinical symptoms to aid in triage, and routes patients to the appropriate point of care.

Fabric reads and writes to the EMR to ensure up-to-date patient information is being used to identify, create, and update patient records.

Fabric complies with all patient privacy regulation and upholds security and compliance standards with our SOC2 Type II Certification.

Fabric's Engagement Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Patient interface with conversational ai that asks questions to identity disposition, gather clinical symptoms to aid in triage, and routes patients to the appropriate point of care.

Fabric is consistently updating the number of parameters are models are capable of understanding, and we continue to invest in our clinical teams and intelligence engine.

Fabric stays competitive with the latest advancements in AI, while meticulously testing medical relevance and adherence criteria across our products.

Use Cases

Description:

Patients have made it clear that they want the ability to communicate digitally and seamlessly with their healthcare providers. Dash® enables staff to easily communicate with individual patients via online chat to manage inquiries such as office hours, directions, questions about clinical care, or their upcoming appointment. By eliminating the complexities of phone triage, and relying on staff to manage voicemails and call-backs, a dynamic chat solution can allow providers to significantly improve operational efficiency, deliver consistent access to care and enhance the patient experience. 

Pediatric use cases:

None provided

Users:

Consumers, patients, administrators, contact center agents.

Description:

FAQs, Symptom checking, Triage, Appointment Scheduling, Live chat, Clinic Search, Doctor Search, Patient portal assistance.

Pediatric use cases:

Fabric's symptom checker includes pediatric protocols and care routing.

Users:

Hospitals and health systems provide Fabric's engagement tools to their patients to help guide them to care and resources.

EHR Integrations

Integrations:

Website / public online sources

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized)

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Our patient scheduling and engagement technology facilitates appointments for over 50 million unique patients per year on behalf of over 43,000 providers across the U.S.

Differentiators vs EHR Functionality:

Fabric's Virtual Care Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality. 

Additionally, Fabric's team of expert clinicians builds and maintains our clinical expert system and content in coordination with our Clinical Quality Advisory Council, a team of 14 practicing clinical executives from around the country. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

Differentiators vs Competitors:

Fabric's Virtual Care Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automated workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality. 

Additionally, Fabric's team of expert clinicians builds and maintains our clinical expert system and content in coordination with our Clinical Quality Advisory Council, a team of 14 practicing clinical executives from around the country. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

Keywords

Images

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Videos

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Company Details

Founded in 2009

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