Best Behavioral Health Screening Products

Award-winning AI for healthcare.

The Avaamo Difference:

• Our deep healthcare experience and dedicated team ensures constant investment, innovation, and focus.
• Our multi-year relationship with Epic exposes us to new APIs and the most thorough Al automation for Epic.
• We deliver the fastest deployment due to our robust library of healthcare skills and workflows.
• We are the only HIPAA-compliant conversational Al platform to ensure protection of personal healthcare information.
• We offer omnichannel deployment out-of-the-box including Al voice interactions in the contact center.

Say goodbye to endless voicemails, mountains of messages, and phone tag that won’t quit. Navigator is here to interface with patients like a new virtual customer service agent, capable of seamlessly handling patient requests across phone, SMS, and chatbot interactions. Save staff time by offering natural, conversational AI interactions that address simple patient needs. No more tedious repetition of requests and context with each handover; Navigator remembers previous interactions and carries them across channels. Patients can manage appointments, request refills, and more – saving valuable time for clinical workflows.

The experience for patients on the phone is far from optimal. Patients experience: 

1. Long hold times
2. 3-4 transfers to get to the correct destination
3. Broken extensions
4. Full or malfunctioning voice mailboxes
5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

ActiumHealth Interact allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator and allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With ActiumHealth Interact:  

1. Call abandonment is markedly reduced
2. Hold times shrink considerably
3. Callers are transferred on average one time during a call rather than 3-4 times
4. First call resolution rises considerably
5. Daily call volume handled by humans operators is reduced 50%
6. Patients have a much more consistent brand experience
7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

Nuance Patient Engagement Solutions combine decades of healthcare expertise with award‑winning omnichannel engagement technology that powers over 31 billion customer interactions annually. A single solution based on market‑leading Natural Language Understanding (NLU) and proven AI brings world‑class consumer engagement to healthcare, modernizing interactions across the patient journey.

Addressing Documentation Challenges

The average healthcare provider has minimal clinical documentation support, which often leads to burnout, inefficient workflows, and reduced patient interactions. Avaamo Ambient steps in to simplify and streamline the process, ensuring you can focus on delivering quality care. It captures and organizes medical conversations into clear, structured formats, allowing you to accurately document the full patient narrative while enhancing your workflow efficiency.

How Avaamo Ambient Works

Avaamo Ambient records your patient consultations and leverages advanced machine-learning models to create detailed transcripts. These transcripts are transformed into structured SOAP note drafts, helping you document care more effectively.

Features You’ll Love:

AutoScribe:

AutoScribe is an AI-powered ambient tool that accurately captures and understands clinician-patient conversations. It offers customizable, specialty-specific templates and adapts note formatting based on encounter type. With advanced speech recognition and deep learning, it ensures precise, real-time documentation for healthcare practices.

AutoAVS:

Avaamo Ambient offers specialty-specific After Visit Summary (AVS) templates, allowing clinicians to generate tailored patient notes. Using Natural Language Processing (NLP), it translates medical jargon into clear, patient-friendly language while maintaining accuracy.

AutoCDI:

AutoCDI offers automated, specialty-specific suggestions for ICD-10 and CPT codes, helping clinicians streamline accurate billing and coding. It allows for customizable code mapping, real-time editing, and seamless integration with EHR and billing systems.

AutoCarelinks:

AutoCarelinks - automatically detects follow-up visit mentions, medication orders, and lab test orders during conversations, capturing key details such as scheduling, dosages, and test specifics. It seamlessly integrates this information into the clinician's workflow for review and confirmation.

Natural Conversations:

Record the conversation naturally without needing to use wake words or dictation commands. Simply talk with your patients, and Avaamo Ambient takes care of the rest.

It may seem like every conversational AI vendor is saying the same thing these days. SoundHound’s Amelia Conversational AI Platform stands out as the most trusted among healthcare organizations because:

• Our proprietary voice AI with our best-in-class conversational and generative AI capabilities powers secure, omnichannel, natural-language AI agents for patient-facing, member-facing, and employee-facing use cases. 
• Our AI agents integrate with EHRs like Epic and Cerner, as well as CCaaS platforms, to fully automate personalized, end-to-end resolutions for patients, members, and employees.
• Our platform is currently in production with some of the largest health systems in the United States and conducts thousands of concurrent interactions every day.

With our Amelia Platform, leading health systems experience:

• ~$4M saved annually on 1 million inbound patient calls
• 4.4/5 patient satisfaction scores from AI agent interactions
• <1 minute average time-to-resolution for employee help desk requests

A Single AI Platform To Support Your Enterprise

Aisera is the industry leader in Generative AI and has been the trusted partner for F1000 companies in their journey of AI and digital transformation with our enterprise-grade Universal Conversational AI Bots.

Our Generative AI bot delivers ChatGPT-like experience that can respond to user requests across multiple domains and in multiple languages with a true omnichannel experience. This results in a better user experience along with minimizing the deployment and maintenance costs across business functions like: information technology (IT), human resources (HR), customer service (CS), sales & marketing and contact centers.

Explore the extensive range of industry-specific skills and accomplishments Aisera has amassed throughout our collaborations with clients. Witness firsthand how our expertise in data science and Generative AI solutions can propel your business to new heights and accelerate growth.

Boost.ai is a Scandinavian software company that specializes in conversational artificial intelligence (AI).

With tireless dedication to machine learning, we have developed the world’s most complete software for building, implementing and operating digital advisors powered by our market-leading conversational AI.

Taking advantage of robust natural language technology, unlimited scalability, enterprise-level security and best-in-class privacy features, our numerous clients can rest assured that they provide the level of service their customers of the future expect - today.

Scalable

If a virtual agent can’t understand, it won’t be able to help. Our market-leading NLU gives our virtual agents consistent resolution rates of over 90% - in any language.

Easy

‍Our intuitive no-code conversational AI platform empowers frontline teams to automate customer service without tech support. Because with boost.ai, you don’t need developers to automate.

Fast

‍We can build a solution faster than anyone else. After just a few days, the virtual agent is operational and ready for testing. We include a report on expected resolution rate and potential cost savings.

Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management capability. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.