Best Conversational & Visual Interactive Voice Response (IVR) Products

Without Hyro, health system call centers are reaching the burnout threshold too quickly. That’s when the perfect storm of missed calls, long wait times and poor user experience hits hard, ultimately causing patient churn and lost revenues. With Hyro, call center capacity is a non-issue, with 65-85% of calls being automatically deflected or resolved end-to-end, and the remainder of calls being quickly and accurately routed to the right departments.

It's an ever-clean filter you never need to change – Hyro has a three-pronged system to sorting call volume, automating routine calls without human intervention, directing complex calls to the right agent, and deflecting simple calls to SMS for self-service.

Smart Routing:

Navigate calls to the accurate source of support with natural language understanding (NLU)- based smart routing. Instantly match and transfer patient queries to the right service departments, skipping complicated audio menus and lengthy wait times in the process.

End-to-End Resolution:

Automate key digital services from start to finish with conversational AI end-to-end resolution. Solve routine requests such as physician scheduling, paying bills and getting answers to critical questions, without a human in the loop.

SMS Deflection/ Call-to-Text:

Shield overloaded call center teams from repetitive tasks with SMS Deflection (Call-to-Text). Funnel patients to self-serve with the resources you’ve already invested in, directing them to patient portals, FAQ pages, chat solutions and mobile app features.

Benefits:

• 3-10 day deployment
• Zero client-side maintenance
• 60-85% deflection/ resolution of calls and messages
• 5x Average Handle Time
• 99% reduction in Average Hold Time
• Pre-loaded skills, like scheduling and routing
• Proprietary natural language engine that adapts to patients' dialects, phrasing, sentiment and more
• Integrations with Epic EMR, Salesforce, and major telephony providers like Cisco, NICE, Genesys and Twilio

Exceed consumer expectations with consistent branding, one text thread, and an intuitive interface. 

Before the visit: Easy online booking that expands your presence beyond your website, and registration so simple 75% of patients complete it before their visit.

• High-converting booking on your website
• Direct booking from Google Business Profile and Google & Apple Maps
• Discovery on Solv website & app
• Digital registration & intake

During the visit: Patients know when they’ll be seen (up to 46% faster with Solv) and how much it will cost them.

• Support for in-person and telemed appointments
• 2-way chat
• Digital check-in kiosk & QR code
• Mobile waitlist
• Upfront payment

Beyond the visit: Get a 30%+ lift on reviews, patient payments, and rebookings — by maintaining relationships on one familiar text thread.

• Google review collection
• Text-to-pay & autocollection using card on file
• Advanced patient surveys
• Automated & broadcast messaging campaigns
• 2-tap rebooking

Steer Health’s Digital Front Door streamlines the end-to-end patient journey. Patients can find providers, self-triage, book appointments, complete forms, communicate via AI chat, receive automated reminders, and pay online. Organizations gain higher conversion, fewer no-shows, and reduced staff workload through fully automated, integrated workflows.

Core features:

• Online Scheduling & Digital Intake – Real-time booking, forms, insurance capture.
• Automated Reminders & Follow-Up – Reduces no-shows and improves visit readiness.
• AI Patient Communication – Instant chat support for scheduling, FAQs, and navigation.
• Reputation & Web Modernization – Search visibility, mobile sites, automated reviews.
• Digital Payments – Text-to-pay, bill pay, pre-visit collection.
• Telemedicine – Integrated virtual visits with seamless scheduling and patient communication.

Digital Front Door improves patient access by modernizing how patients discover, schedule, and engage with care. 

The platform offers real-time online scheduling, telemedicine, automated reminders, AI-driven communication, digital intake, and online payments — reducing no-shows and administrative burden while increasing patient acquisition and visit completion.

SteerLuna is a conversational AI voice and chat solution designed to automate high-volume, low-complexity patient interactions across phone, web, SMS, and chat. Luna matches callers to their EHR record (Epic, Cerner, athenahealth, etc.) in seconds, handles scheduling and rescheduling, processes refill requests, answers FAQs, and routes complex calls to staff when needed.

The result: dramatically reduced wait times, lower call abandonment, and a more accessible, multilingual patient experience. Luna operates 24/7 with no additional staff burden, allowing health systems to reclaim thousands of labor hours while improving patient satisfaction.

Key Capabilities:

• 24/7 conversational voice & chat
• Real-time EHR authentication & scheduling
• Rx refills & appointment management
• Multilingual access
• Smart routing & escalation
• Omnichannel deployment (phone, web, SMS)

Ideal for:

Hospitals, health systems, ASCs, and medical groups managing high call volume or staffing shortages.

Aiva Patient Assistant is a voice assistant for patients, giving them hands-free control over their experience while reducing busywork for nurses.

Aiva leverages Alexa devices in patient rooms. We integrate with more than 25 inpatient systems, including building management (like Siemens, Desigo and Trane), patient experience (like GetWell, Sonifi, pCare and Vibe), communications (like Voalte and Vocera), EHR (Epic, Cerner) and nurse call (Rauland).  

Patients enjoy instant results and a more self-directed experience, improving satisfaction.

Nurses spend less time on low-value requests and more on direct patient care, allowing them to practice at the top of their license. For example, at a rehab hospital in Philadelphia, patients average more than 12 requests per day using Aiva, saving nurses more than 7500 hours per year.   

Award-winning AI for healthcare.

The Avaamo Difference:

• Our deep healthcare experience and dedicated team ensures constant investment, innovation, and focus.
• Our multi-year relationship with Epic exposes us to new APIs and the most thorough Al automation for Epic.
• We deliver the fastest deployment due to our robust library of healthcare skills and workflows.
• We are the only HIPAA-compliant conversational Al platform to ensure protection of personal healthcare information.
• We offer omnichannel deployment out-of-the-box including Al voice interactions in the contact center.

PEP Health is an AI-powered platform that analyzes millions of unsolicited online patient comments to deliver real-time insights into care quality and experience. By turning public feedback into structured data, PEP Health helps health systems improve satisfaction, boost performance, and succeed in value-based care.

Unlike traditional surveys, which are slow and limited, PEP Health offers continuous visibility into what patients are saying across all locations and services. Its intuitive dashboard supports benchmarking and highlights areas for improvement.

Used by leading U.S. health systems, PEP Health enables faster, smarter decisions driven by the authentic voice of the patient.

Artera Call-toText and Abandoned Calls

Artera helps improve patient satisfaction by removing the burden for patients to wait on hold and allows them to engage with your staff using a more flexible form of communication.

One-to-many outreach lets you update patients about closures, tell them about new service lines, or remind them about due care. Scale population health initiatives and outreach with actionable messaging that activates all patients, even those who aren't able to use the EHR portal.

Say goodbye to endless voicemails, mountains of messages, and phone tag that won’t quit. Navigator is here to interface with patients like a new virtual customer service agent, capable of seamlessly handling patient requests across phone, SMS, and chatbot interactions. Save staff time by offering natural, conversational AI interactions that address simple patient needs. No more tedious repetition of requests and context with each handover; Navigator remembers previous interactions and carries them across channels. Patients can manage appointments, request refills, and more – saving valuable time for clinical workflows.