Buoy Concierge vs Orbita

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Buoy provides employers two products: 1) an A.I. chat bot that patients can chat with 24/7/365 to help them assess their symptoms, and triage them to an appropriate care setting given their unique history, presentation, and location and 2) a personalized dashboard that brings together the right services, networks and tools for the individual logged into Buoy.

About Buoy:

Buoy provides a personalized all-in-one platform to help guide consumers back to health. Whether it's chatting about symptoms with Buoy Assistant to get help in the moment of sickness or researching benefits through Buoy Dashboard, Buoy is available 24/7 to help make self-diagnosis and navigating the healthcare system simple and easy. For employers, Buoy can be custom configured to surface benefits information and wellness programs, guide employees to in-network providers, and fully integrate with other health portals. The company was founded in 2014 and is headquartered in Boston, Massachusetts.

Product Description:

Orbita is the connective tissue between providers and patients to make navigating healthcare easier. We partner with healthcare organizations to implement smart virtual assistants, powered by generative and conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help providers improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.

About Orbita Inc.:

Orbita is the connective tissue across healthcare communication systems for seamless and personalized patient interactions. We partner with healthcare and life science organizations to implement smart virtual assistants, powered by conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help organizations improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.

Compatibility level

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Clients

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Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

A typical end-user is an individual who is experiencing health concerns, or that individual's parent or caregiver.

Description:

Digital front door, patient outreach and engagement, automated workflows, digital patient intake and preparation, self scheduling

Pediatric use cases:

Orbita automates workflows around find a doctor, find a location, sympton triage, ongoing care management, preventive care reminders and more.

Users:

Healthcare marketing professionals, contact center professionals, C-levels interested in improving operational efficiency

EHR Integrations

Integrations:

Patient portal

EMR Integration & Relevant Hardware:

Not offered

EMRs Supported:

None provided

Hardware Compatibility:

Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Community based organizations, Access +/or revenue cycle, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

Academic Medical Centers

Accountable Care Organizations

Large Medical Facilities

Medium Medical Facilities

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Extra Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

Awards

Differentiators

Differentiators vs EHR Functionality:

Buoy Health has a user base of 6 million + annually, which has created a significant data asset about patient behavior. These data are difficult for health systems to access, because they represent the moments before someone has decided whether to seek care.

Differentiators vs Competitors:

Different from competitors, Buoy is a true tech-enabled service. We do not offer direct clinical services (i.e. telemedicine) as part of our solution, significantly reducing implementation and ongoing service delivery cost, and enabling health systems to own the patient relationship. Additionally, our algorithm is differentiating feature of Buoy, making us a more comprehensive and trustworthy service for millions of end-users.

Differentiators vs EHR Functionality:

Speed time to market by automating what are now mostly manual tasks for individuals spanning cros-functional teams; futureproof the organization's offerings for interoperability/security, etc via a platform that embraces a radidly evolving landscape; breadth and depth of features and functionality (Orbita is helping define and create new technologies and approaches in this sector. NOTE: Organizations should consider the history and early days of Web sites when content management platforms didn't exist; we are now in a similar realm with voice technology; most entities found it cost-prohibiitive to custom-develop an enterprise-scale web platform, let alone keep it up-to-date as technology rapidly evolved. The same will be true for voice.

Differentiators vs Competitors:

Healthcare specific (HIPAA compliance, interoperability, etc); omnichannel (create once, publish to smart speaker, web, mobile, etc.); multimodal (chat, voice, video, etc.); broader in scope than one-off application providers (platform and packaged modules for providers, payors, pharma, and digital health vendors)

Keywords

patient acquisition,digital front door,engagement,productivity,digital patient engagement

Images

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Company Details

By Buoy

Founded in 2014

By Orbita Inc.

Founded in 2015

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Compare Products

Buoy Concierge

Orbita

Buoy Concierge

Orbita

Buoy Concierge

Orbita

5.0

Product Description:

About Buoy:

Product Description:

About Orbita Inc.:

Select which hospital or health system you work at and see a personalized compatibility level.

Select which hospital or health system you work at and see the client list

Description:

Pediatric use cases:

Users:

Description:

Pediatric use cases:

Users:

Integrations:

EMR Integration & Relevant Hardware:

EMRs Supported:

Hardware Compatibility:

Integrations:

EMR Integration & Relevant Hardware:

EMRs Supported:

Hardware Compatibility:

Differentiators vs EHR Functionality:

Differentiators vs Competitors:

Differentiators vs EHR Functionality:

Differentiators vs Competitors:

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