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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
Eleanor
Eleanor

Categories

Solutions

Description

Product Description:

Award-winning AI for healthcare.

The Avaamo Difference:

  • Our deep healthcare experience and dedicated team ensures constant investment, innovation, and focus.
  • Our multi-year relationship with Epic exposes us to new APIs and the most thorough Al automation for Epic.
  • We deliver the fastest deployment due to our robust library of healthcare skills and workflows.
  • We are the only HIPAA-compliant conversational Al platform to ensure protection of personal healthcare information.
  • We offer omnichannel deployment out-of-the-box including Al voice interactions in the contact center.
About Avaamo:

Avaamo is the leading healthcare Conversational AI platform used by both payers and providers. Avaamo provides a highly secure environment (HIPAA compliant, PHI, PII, PCI, ISO27001, etc) in both text and voice, can be deployed quickly on any channel, in any language, with the vast majority of healthcare use cases already built and ready to be customized to your environment.

Product Description:

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

About MyndYou:

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Eleanor has been trained on thousands of clinical cases so that she understands the structure of patient-clinician dialogue, carries on a realistic conversation, and recognizes clinically relevant events.

Seamless integrations widely available

HIPAA and SOC2 compliant

Patients speak with Eleanor for an average of 4 minutes

MyndYou has completed millions of calls, executing thousands per day.

MyndYou's product roadmap is robust and continuously evolving with advancements in AI using the human voice

Use Cases

Description:

AvaamoPX

AvaamoPX is an intelligent virtual assistant and Conversational IVR solution that provides immediate, personalized assistance to patients for a 5x increase in capacity and a 86% reduction in live agent calls for hospitals.

Seemless Integration

AvaamoPX has pre-built integrations to seamlessly plug into your EHR, healthcare applications, or contact center — no developer time needed.

Personalized Interactions

Our Intelligent Virtual Assistants offer human-like patient engagement with personalized assistance throughout the patient journey.

Multilingual Support

Automatic, bi-directional language detection and translation supporting 114 languages and dialects

Omnichannel Engagement

Request, schedule, confirm, or input across across voice & chat mediums both in synchronous or asynchronous communication modes.

Outbound AI

Reach 1000’s of your customers in minutes. Create and manage outreach campaigns to improve CSAT, whether it’s a medication reminder, vaccination appointment, or patient pre-registration.

Multi-modal Interactions

Close the gaps in the patient journey with automated patient outreach. Avaamo’s outbound AI reaches patients where they are, on the channel they prefer (Web, Mobile, Phone, SMS, Email).

Dynamic, contextual patient journeys

With Avaamo’s outbound AI the real-time context travels along with the patient — no matter where the conversation begins or ends across channels – eliminating any disjointed conversations.

Bi-directional conversations

Add the flexibility of bi-directional discussions giving users the freedom to complete action steps on the call or request for a callback.

Tailored voice profiles

Select from one of our pre-built voice profiles or create your own custom voice profile. Configure cadence, tone, and accent for a human like experience.

Multiple languages supported

Automatic, bi-directional language detection and translation supporting 114 languages and dialects.

Intelligent agent handover

AI-powered sentiment and intent engine detects patient’s needs and requests and can route a call to the correct agent.

Pediatric use cases:

None provided

Users:
  • Duke Health
  • Johns Hopkins Medicine
  • Mount Sinai Health System
  • NYU Langone Health
  • Prime Healthcare
  • Saint Luke's Health System (KS/MO)
  • UCHealth
  • Yale New Haven Health
Description:

Transitional Care Management, Chronic Care Management, Remote Patient Monitoring, Gaps in Care, SDOH, Health Equity, Quality Programs/Stars, and Risk Assessments

Pediatric use cases:

Same

Users:

Care Managers, Nurses, Care Navigators, Population Health Leaders, Operational Leaders, Digital Innovation teams, Health System businesss line leaders.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic

Hardware Compatibility:

Desktop

Integrations:

Acute care EMR, Pop health platform, Behavioral health

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Would prefer not to disclose

Hardware Compatibility:

None provided

Client Types

Differentiators

Differentiators vs EHR Functionality:

Avaamo combines its industry best Conversational AI technology with deep integrations into Epic creating a transformational patient experience while maximizing the value healthcare organizations receive from their EHR.

Differentiators vs Competitors:
  • 5 of the 10 best hospitals and 6 of the top regional hospitals in the U.S. trust Avaamo’s AI. 
  • It is currently the only HIPAA-compliant conversational Al platform. 
  • Avaamo offers omnichannel deployment out-of-the-box, including Al voice interactions in the contact center.

Differentiators vs EHR Functionality:

Eleanor calls (or texts) patients to engage them in a clinical conversation and prioritize patient needs for clinican follow-up.

Differentiators vs Competitors:

1. Ability to make outbound, proactive phone calls to engage patients in a dynamic, empathetic conversation about their health and well-being, averaging 3.4 minutes per call.

2. Goes beyond the transactional to support complex needs with dynamic, conversational listening, prioritizing clinician follow-up. She does not rely on digital tools which may increase disparities. 

Health Equity

Keywords

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Company Details

Founded in 2014

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