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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Personalized healthcare is just a conversation away.

Deliver round-the-clock support with Yellow.ai’s HIPAA-compliant Dynamic Automation Platform.

Drive business growth with connected healthcare experiences:

  • 80% patient queries self served
  • 40% increase in patient satisfaction
About Yellow.ai:

Founded by three friends with a shared passion to transform the way customers interact with brands, Yellow.ai is now a global leader in conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement.

Enabled by our generative AI-powered Dynamic Automation Platform, we deliver conversational experiences via our dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. With our customer-centric approach and innovative solutions, our team of experts aims to create actionable outcomes for enterprises, their customers, and their employees while continuously pushing the boundaries of what’s possible. Partner with us to transform your business with AI-powered automation.

Product Description:

Ada Assess - Intelligent health assessments that empower and educate patients on their symptoms and next steps

Your digital front door for instant healthcare access with market-leading accuracy and user experience.

  • Accessible symptom assessments with the highest levels of accuracy and safety
  • Digital integration, branding and single sign on authentication for a seamless experience
  • Covers 10,000+ symptoms and 3,600+ conditions
  • Includes rare, pediatric, obstetric and mental health conditions

Ada Connect - Personalized care navigation and virtual triage to connect patients with the right care

Navigate patients to the most appropriate care for their symptoms

  • 8 levels of urgency advice
  • Tailor to your care options, support services and digital offerings
  • Prioritize urgency based on acuity and risks, and guide to less urgent care when appropriate 
  • Safely increase uptake of cost-effective or virtual services

Ada Handover - Patient-to-provider handover to support clinical decisions and conversations

Help your providers understand and connect with their patients while preparing for and optimizing their encounters.

  • Give doctors and advanced practice providers more time with patients
  • Reduce the administrative burden
  • Provide clinical reports directly in, or via, the patient’s EHR
  • Add assessment history to patient’s record

Ada's enterprise solutions are helping leading healthcare systems, insurers, life sciences, governments, and non-profits around the world to provide medical guidance that is trustworthy, personal, and effective. 

About Ada Health:

Ada is a global health company created by doctors to improve human health by transforming knowledge into better outcomes.

We built an award-winning, comprehensive, and easy to use AI-powered symptom assessment, triage enhancement, and care navigation platform. Our competitive strength is our medical knowledge base and probabilistic reasoning engine. This forms the core of Ada’s ability to help millions of people manage health concerns reliably and simultaneously.

Ada’s solutions support users, medical professionals, payers, businesses, employers, and health systems across the globe to improve outcomes and care efficiency.

Some of the partnerships in the US include Sutter Health, Kaiser Permanente, Jefferson Health, Pfizer, and Novartis.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Integration with patient portals and EHRs using FHIR open standards.

Probabilistic reasoning engine with a comprehensive medical knowledge base, provides safe and personalized information.

Recognized for highest levels of privacy and security.

Dynamic question flow, so depending on the user's symptoms and risk factos, the assessment flow will differ each time. Asks the user a series of questions, just like a doctor.

Proven to deploy at scale with some of the world's largest health systems. Already available to over 60million users.

Ada is continually improved and optimized.

Use Cases

Description:

Real-time patient support

Slash support costs by upto 60% with round-the-clock self-service across channels.

Dynamic voice AI agent

Empower patients with empathetic, human-like interactions through Voice AI Agents that deliver personalized responses. Leverage our deep healthcare expertise for outbound communications & inbound patient queries.

Patient referral and scheduling

Facilitate seamless patient referrals, appointment scheduling, consultation and lab test bookings. Integrate with existing CRM/ERP systems for real-time availability, enhancing patient convenience.

Billing and payments

Simplify payment processing with dynamic AI agents across channels. Effortlessly integrate with existing payment solutions for streamlined billing and payments.

Go live with your Healthcare AI bots 2X faster

Integrations with Shopify, Salesforce, Stripe, PayU, Intercom, and more. 

Enhanced patient engagement

Enable effortless onboarding, proactive suggestions on preventive care, nutrition and overall health management

Patient registration

Automate patient registration, verification and new account creation.

Virtual consultation

Effortless digital consultations across 35+ text & voice channels.

Alerts and notifications

Send out proactive health tips, reminders on medication, and upcoming appointments.

Connected healthcare experiences

Enhance patient satisfaction using Yellow.ai’s Conversational Service Cloud (CSC) for connected interactions across multiple channels/devices.

Post consultation summary

Automate summarization of appointment with prescription, diagnosis and other information.

Nearest clinic

Enable effortless access to physical clinics for in-person appointments.

Lab results and prescriptions

Securely share lab reports, prescriptions with customers over multiple channels.

Grow healthcare revenue

Run personalized campaigns on multiple channels with Yellow.ai Conversational Commerce Cloud (CMC) to generate 25% more leads

Templates powered by generative AI

Just input tonality, context and user segment to get AI generated marketing templates

AI-generated workflows

Generate end-to-end campaign workflows powered by AI

Personalized promotions

Leverage Customer Data Platform to run targeted campaigns based on user insights

Pediatric use cases:

None provided

Users:

Not specified

Description:
  • Digital front door care navigation
  • AI-powered symptom assessments
  • High medical quality prediagnosis
  • Patient education
  • Personalized care navigation
  • Virtual urgent care
  • Virtual primary care 
  • Clinician decision support
  • Population health
Pediatric use cases:

Ada's knowledge and AI includes pediatrics and can advise on a range of symptoms, risk factors and conditions for children and babies from birth [Note: Ada is a medical device intended to be used by people over 16]

Users:

Patients, Members, Users

Clinicians 

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Patient portal, Website / public online sources

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Available to the user via their patient portals puts Ada at the front of the care experience and helps patients navigate complex care system and find appropriate care for their needs. 

Ada integrates into the care team's clinical workflow via their patient's electronic record (i.e. Epic) helps:

  •  Release time to care by saving patients from needing to repeat their story 
  • Prepare physicians ahead of the consultation and be focus their time where it may be most needed. 
  • Support clinicians' decision-making by surfacing symptoms and risk factors that they may not have previously considered in their diagnosis 
Differentiators vs Competitors:

Clinically advanced: Our pursuit of clinical excellence can be seen in the preliminary results from studies that indicate that Ada may be the most accurate and comprehensive symptom assessment.

A trusted and intuitive user experience: Ada’s award-winning design and user interface help users to confidently interact with Ada to understand their symptoms, possible conditions, and next steps.

Rich data capabilities: Our data capabilities can help our clients gain insights into their populations, ranging from developing new products to designing new employee journeys.

Navigation and integration: Care navigation and guidance is customizable to client’s needs, and Ada can integrate seamlessly with existing programs.

Ada’s global reach: Available in 11 languages and 150 countries, Ada is available to over 50 million people and can adapt to local needs.

Keywords

Images

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Videos

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How our enterprise AI works better: partnerships powered by Ada

Downloads

No content provided

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AI symptom assessments and beyond: The guide for health systems

Alternatives

Company Details

Founded in 2011

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