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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:
PolyAI builds customer-led voice assistants that carry on natural conversations to solve customer/patient problems. The voice assistants understand customers, regardless of what they say or how they say it.
About PolyAI:

None provided

Product Description:

TQA Healthcare (formerly Element Blue) delivers enhanced customer experience and bottom line results. From web based digital platforms to mobile friendly sites and applications, we specialize in healthcare and enterprise level systems with integration in both employee and customer facing digital experience.

Having built digital platforms for sites topping 50 million users, we can deliver large-scale solutions with personalization for each individual user. TQA Healthcare combines rich web or document related content with useful operational context and engaging user experience. Simple or sophisticated, we understand the management, workflow and security requirements to help online business excel.

About TQA Healthcare - Formerly Element Blue:

TQA Healthcare enables healthcare and life sciences organizations to transform the patient experience and reduce costs through increased personalization, intelligent automation, and AI. 

The practice’s solutions impact patient access, the revenue cycle, order processing, and clinical needs at the most critical stages of the patient journey, resulting in a seamless encounter.

By empowering individuals to actively manage their unique experiences, TQA Healthcare increases the satisfaction of every healthcare consumer: patients, staff, and clinicians.

Houston-based, TQA Healthcare is formerly Element Blue. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Built upon proprietary language models that outperform Google's BERT in accuracy, contextual understanding, PolyAI's customer-led voice assistants reflect high proficiency in understanding caller intent (including long alphanumeric strings) and low latency in proficient response.

Industry leading SLU (spoken language understanding) technology stack and a combination of synthesized and acted voice ensures the most human-like automated dialogue on the market.

Cloud-based solution hosted on AWS and with a usage based fee model ensures near infinite scalability.

Existing proprietary language models combine with industry dominant LLMs to generate hypernatural conversation flows that continuously train and evolve at the current pace of conversational AI's trajectory.

Custom voice assistants have several out-of-box integrations (https://poly.ai/product/integrations/) and otherwise seamlessly connect to common systems with low-lift APIs.

Fully compliant with HIPAA, ISO27001, SOC2, GDPR and PCI requirements. https://poly.ai/product/security/

Use Cases

Description:
  • Account Management
  • Appointment scheduling
  • Authentication
  • Billing & Payments
  • Call routing
  • FAQs
  • Troubleshooting
Pediatric use cases:

Same application as any practice.

Users:

Any business with a voice-based support channel

Description:

Enterprise Search - Customer 

Enterprise Search - Internal

Website Development

User Experience and Design

Pediatric use cases:

Same as Hospital System

Users:

Marketing Leadership

IT Leadership

Patient Education

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

None provided

Awards

No awards image
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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Enhanced and personalized MyChart and patient/ provider portal experience.

Differentiators vs Competitors:

Private or Public LLM with Generative AI search capability.

Integration with Robotic Process Automation. 

Enterprise Search.

Keywords

Images

1 of 2

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PolyAI Call Flow Analytics.png

1 of 6

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TQA Circle.png

Videos

No videos provided

1 of 1

LW Healthcare Demo.mp4

Downloads

media thumbnail
PolyAI One Pager.pdf
media thumbnail
Patient Portal.pdf

Alternatives

Company Details

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