Conversational & Visual Interactive Voice Response (IVR)

With [CipherOutreach](https://info.cipherhealth.com/AVIA_CipherOutreach), health systems scale targeted and purposeful outreach across the continuum of care – encompassing preventive outreach, post-discharge and post-visit follow up, episodic outreach, and care recordings. Ranked as the KLAS Category Leader for Patient Outreach in 2018 and 2019, CipherOutreach's automated call and text programs ensure that all patients receive proactive outreach during critical care transitions. By helping healthcare providers deliver the right care, in the right place, by the right person, CipherOutreach empowers teams across the entirety of the care continuum to deliver a tailored and unified experience to their patients.

CipherKiosk, CipherHealth's point-of-care survey technology, empowers healthcare organizations to effectively capture real-time feedback on patient experiences to drive enhanced service and care improvements.

Odoro’s Solution provides call center agents with an interactive script specifically designed to collect information from patients. Agents simply input patients’ responses, and SchedLogic™ does the rest. By combining information input by agents with existing health system PM/EMR data, Odoro SchedLogic™ is able to find the perfect match for every patient instantly. -Improve Patient-Provider Matching: By combining patients’ responses with existing patient and provider data, our SchedLogic™ engine presents access center agents with a view of optimal appointments and providers in real time. That improves patient retention and satisfaction by providing a consistently positive scheduling experience. -Optimize Provider Utilization: Odoro’s SchedLogic™ engine takes into account providers’ specialties and demands to ensure the access center tool presents patients with appointment options that evenly distribute demand across the health system’s network of providers in the most efficient way. That minimizes appointment lag times and uneven provider demand. -Increase Organizational Efficiency: Using a real-time guided scheduling dialogue, Odoro’s access center tool reduces errors, call times and training requirements by eliminating the need for agents to continually act upon provider preferences and expertise. Agents simply input the patient’s response to each prompt and instantly receive the perfect match. -Guided Scheduling Dialogue: Odoro’s Access Center Solution is built around its unique guided dialogue interface, which leads call center agents through a customizable script designed to collect information from patients as efficiently as possible. Agents simply input patient responses into the web-based tool and receive a list of optimal providers and appointment slots. That eliminates the need to search through the provider’s calendar.

Self-customized series of questions to guide patients & agents through the scheduling and registration process. Based on the health system protocols, Dialog 2.0™ collects information from the patients and gives them instructions mimicking schedulers’ workflows.