AvaamoPX
AvaamoPX is an intelligent virtual assistant and Conversational IVR solution that provides immediate, personalized assistance to patients for a 5x increase in capacity and a 86% reduction in live agent calls for hospitals.
Seemless Integration
AvaamoPX has pre-built integrations to seamlessly plug into your EHR, healthcare applications, or contact center — no developer time needed.
Personalized Interactions
Our Intelligent Virtual Assistants offer human-like patient engagement with personalized assistance throughout the patient journey.
Multilingual Support
Automatic, bi-directional language detection and translation supporting 114 languages and dialects
Omnichannel Engagement
Request, schedule, confirm, or input across across voice & chat mediums both in synchronous or asynchronous communication modes.
Outbound AI
Reach 1000’s of your customers in minutes. Create and manage outreach campaigns to improve CSAT, whether it’s a medication reminder, vaccination appointment, or patient pre-registration.
Multi-modal Interactions
Close the gaps in the patient journey with automated patient outreach. Avaamo’s outbound AI reaches patients where they are, on the channel they prefer (Web, Mobile, Phone, SMS, Email).
Dynamic, contextual patient journeys
With Avaamo’s outbound AI the real-time context travels along with the patient — no matter where the conversation begins or ends across channels – eliminating any disjointed conversations.
Bi-directional conversations
Add the flexibility of bi-directional discussions giving users the freedom to complete action steps on the call or request for a callback.
Tailored voice profiles
Select from one of our pre-built voice profiles or create your own custom voice profile. Configure cadence, tone, and accent for a human like experience.
Multiple languages supported
Automatic, bi-directional language detection and translation supporting 114 languages and dialects.
Intelligent agent handover
AI-powered sentiment and intent engine detects patient’s needs and requests and can route a call to the correct agent.
