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Description
Compatibility Level
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Use cases
EHR integrations
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
MayaMD
MayaMD

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Categories

Solutions

Description

Product Description:

Embrace value-based healthcare with MayaMD’s predictive, personalized and preventative care platform powered by AI. Our full array of AI digital solutions help providers simplify and automate any patient journey and clinical pathway saving staff time, improving clinical decisions and patient satisfaction.

About MayaMD:

None provided

Product Description:

The experience for patients on the phone is far from optimal. Patients experience: 

  1. Long hold times
  2. 3-4 transfers to get to the correct destination
  3. Broken extensions
  4. Full or malfunctioning voice mailboxes
  5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

The Patient Assistant for Hospitals allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator. The Patient Assistant allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With the Patient Assistant: 

  1. Call abandonment is markedly reduced
  2. Hold times shrink considerably
  3. Callers are transferred on average one time during a call rather than 3-4 times
  4. First call resolution rises considerably
  5. Daily call volume handled by humans operators is reduced 50%
  6. Patients have a much more consistent brand experience
  7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

About Syllable Corp:

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.


The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

AI HEALTH ASSISTANT

From symptoms to triage in less than a minute

Tell Maya your symptoms, answer her questions and get personalized healthcare insights with recommended next steps in under a minute.

Check symptoms in less than a minute

Explain your symptoms and answer Maya’s questions through normal conversation while she processes countless combinations of symptoms, physical signs, past medical history and more.

  • Robust Clinical Algorithms Built on Medical Knowledge Database
  • 94% Triage Accuracy
  • Suggests appropriate labs, physical signs, triage & more

Fewer unnecessary visits

By combining the power of AI with the best medical expertise of physicians, Maya provides unparalleled access to care anytime and anywhere, limiting the chance of unnecessary visits to the doctor.

  • Instant access to questions about symptoms
  • Relevant medical information in an easy-to-understand format
  • Sound insight so you can get back to enjoying life

Powerful clinical decision support tools

Maya automatically sends physicians a detailed patient note prior to their visit with valuable, time-saving information like documented medical history, chief complaint, differential diagnosis, and recommended labs, physical signs and radiology.

  • Faster, more productive visits
  • Reduce errors and improve accuracy
  • Built by doctors for doctors

PATIENT ENGAGEMENT

MayaMD can help you improve and automate your patient journeys, clinical pathways and more. From digital front doors, to surgery communication and any pathway, we create smooth solutions that reduce admin burden, improve consistency of care and increase patient satisfaction.

Give patients the best healthcare technology available

By proactively engaging patients and streamlining the process to follow through with next steps, Maya makes getting quality care easier than ever.

  • On-demand answers to medical questions
  • Patient education materials for critical health literacy
  • Proactive treatment, medication and appointment reminders

Engage patients through conversation

Maya’s conversational interface allows patients to interact with her via audio or text, providing a more natural-feeling and accessible way to receive care.

  • Interact with Maya via digital human or text-based chatbot
  • Explain symptoms and answer Maya’s questions through normal conversation

The right care every step of the patient journey

Built upon an extensive library of evidence-based medical knowledge, MayaMD can automate any clinical pathway to help your staff operate at their best.

  • Save admin time and reduce staff burnout
  • We can customize MayaMD with your clinical pathways
  • Improve your team's operational quality with more consistency of care

MAYAMD RPM

Most remote patient monitoring vendors are simply underperforming. Why? Low compliance rates. MayaMD approaches RPM with an optimal structure that’s proven effective. We combine our state of the art AI-powered engagement platform with a team-based architecture to ensure the best return.

Empower patients with access to care anytime, anywhere

  • Easy to use patient app
  • Engaging conversational interface
  • Medication and treatment reminders
  • Customized educational content

Improve patient satisfaction without straining your staff

  • Reduce readmissions and unnecessary visits
  • More efficient use of clinical resources 
  • Easy setup and integration
  • Web-based admin portal with real-time patient data
  • Our team of medical assistants manage patients for you

Pediatric use cases:

None provided

Users:

Not specified

Description:

Patient Assistant greets calls within seconds and guides patients through an intuitive, conversational workflow to the next step in their healthcare journey.

Syllable leverages artificial intelligence, natural language understanding (NLU), and digital tools to streamline and automate everyday tasks, including: 

  • Connecting with a healthcare provider
  • Scheduling an appointment or referral
  • Refilling a prescription
  • Navigating an online health portal

Perfecting access to care while lowering costs.

  • Eliminate wait and hold times, and reduce abandoned calls
  • Enable overflow calls during high volume periods, nights and weekends
  • Reduce volume for redundant call center functions
  • Activate patient self-service for many high volume call types
  • Respond to outbound text message campaigns
  • Improve the routing performance of your call center with our artificially intelligent transfer capability
Pediatric use cases:

Same as adult application

Users:

External as well as internal callers

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, ADT

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Meditech, Allscripts

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

We are the front door to a health system. As a contact center automation provider we integrate with the EHR we do not compete with it.

Differentiators vs Competitors:
  1. We meet patients where they are, on the phone.
  2. 100% healthcare focused
  3. We answer over 1M calls a month for our current partners
  4. Real ROI for our partners
  5. Successful integrations with EPIC, Alscripts, Meditech
  6. Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.

Keywords

Images

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Company Details

Founded in 2016

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