Avia Logo

Compare Products


Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Xaqt
Xaqt

0 review

Categories

Solutions

Description

Product Description:

A Layered Approach to AI in the Contact Center

No matter what technology you have in place today, our software empowers organizations to deliver AI driven customer interactions and achieve operational efficiencies previously unheard of.

  • Omnichannel Engagement
  • Performance Assurance
  • Contact Center Analytics
  • Knowledge Management
  • AI Infrastructure
About Xaqt:

Xaqt creates products that transform how organizations and governments use their data. We believe that with data and the right technology, people and institutions can solve hard problems and change the world for the better.

Product Description:

ReferralMD delivers proven solutions for Digital Front Door, eConsults, Referrals, Faxing and Marketing that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. 

>>> HOW WE HELP <<<

Digital Front Door

  • Patient Access Tools
  • Patient Scheduling
  • SmartCHAT Patient Intake
  • Patient Communications

eConsults & Referrals

  • Consult Management
  • Referral Management
  • Prior Authorizations
  • SmartFAX Management

Marketing & Services

  • Marketing CRM
  • Advanced Analytics
  • Professional Services
  • SmartEXCHANGE Integrations

>>> WHO WE HELP <<<

Health Systems/ACOs/DSRIPs/CINs

  • Reducing patient leakage through SmartMatch decision support and real-time analytics
  • Standardizing and streamlining the referral management process across the organization
  • Driving operational efficiencies and allowing referral teams to scale more efficiently

PCPs/FQHCs/Dental Practices

  • Matching patients with appropriate providers using SmartMatch decision support
  • Closing the feedback loop with specialists and reducing phone calls and faxes
  • Increasing patients LTV to ensure they are not lost to competitors after referrals are sent

Specialty Care Organizations

  • Increasing referral volume and capturing more revenue using CRM and marketing tools
  • Improving customer service with referring providers through automated status reports
  • Managing referral network and gaining insight into referral patterns using analytics 
About ReferralMD:

ReferralMD delivers proven solutions for Digital Front Door, eConsults, Referrals, Faxing and Marketing that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. The enterprise platform matches patients with the most appropriate providers and closes the feedback loop between providers and patients. The solution’s powerful workflow and clinical decision support tools help healthcare providers increase revenue, drive operational efficiencies, and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

IVAn

Leverage the power of AI to deliver intelligent and dynamic experiences across all digital channels in any industry.

Prebuilt Competencies and Capabilties

  • Bot-based service experiences that listen and respond to consumer questions
  • Seamlessly escalate to agents when necessary, increasing efficiency in call centers by resolving simple issues
  • Freeing up humans to focus on more nuanced consumer requests

Intelligent Virtual Agents as-a-Service

Fully managed AI means you're never left to figure it out on your own.

  • One source of truth across all digital channels and voice
  • Intelligent and Conversational based routing
  • Employee Experience

A personal Coach for every Agent

Impact on Day One

Intelligent Day One, and gets smarter with each customer interaction.

Conversational Automation

Automate repititive work processes to create operational effeciencies.

Works in any Contact Center Environment

Prebuilt integrations to the technology you already have means no business disruption and accelerated deployment times.

A Blueprint for each call

Ensure Agents say the right thing, every time with automated checklists and conversational scripting.

Pathfinder

AI Powered Agent Assistant and Real-Time Guidance.

Give Your Agents AI Superpowers

Give your agents the ability to handle more conversations, reducing operational costs, decreasing average customer hold time, and improving your ability to handle peak traffic efficiently.

Improve CX and EX

Recommend Responses for Customers

Guide recommends phrases used by high-performing agents to improve the quality and consistency of customer experience.

Surface answers from your knowledge base

Agents are suggested knowledge base content from either Xaqt's KnowledgeFlow or other Knowledge Bases, to solve a customer’s issue, reducing customer wait time and providing more accurate information to customers.

Faster Response Time

Improve CSAT with quicker response time using Suggested Replies and fast answers to customer inquiries drawn from Xaqt KnowledgeFlow.

Spectra

AI Powered Analytics for Contact Centers and CX

Spectra is the leading data and analytics platform for contact centers. Spectra provides a range of powerful tools and features to help you optimize your operations and improve customer experience.

Perspectives

With Spectra Perspectives, you gain a comprehensive and holistic understanding of your contact center operations, and develop informed and effective strategies for improving customer satisfaction, increasing efficiency, and optimizing your operations.

  • Customer Experience
  • Operational Performance
  • Employee Experience
  • AI Performance

Conversational Insights

Spectra integrates with Xaqt's Prism and Discern to analyze every interaction, providing:

  • Product Feedback
  • Customer Sentiment
  • Call Summaries
  • Compliance

AI-driven analytics

Optimize customer journeys, employee performance and operational efficiencies with real time insights.

  • Speed up response times to critical issues
  • Augment agent coaching and QA
  • Automated discovery of actionable insights

Data as the Platform

Spectra offers universal compatibility with a wide range of data sources, business intelligence tools, and visualization libraries.

Using our SQL interface, REST API, and GraphQL API, you can easily integrate Spectra into your existing tech stack and leverage common SQL skills to ensure consistent, high-performance, and secure data handling and analysis.

Build the perfect stack for your needs and take control of your data.

Pediatric use cases:

None provided

Users:

Healthcare: 

  • Community Care Plan
  • University of Nebraska Medical Center

Other industries: 

  • City of Kansas City, Missouri
  • County of Fairfax, Virginia
Description:
  • Improve patient access through online provider directory and scheduling
  • Improve visibility of provider affiliations across the network and reduce leakage
  • Close the feedback loop, improve loyalty, and increase revenue from referring providers
  • Triage and match patients with the best providers with clinical decision support checklists
  • Communicate with online messages and consults versus fax or phone calls on hold
  • Reduce lost referrals due to improper handling, poor workflow, or antiquated e-fax technology
  • Acquire and retain patients with provider relationship management software (CRM)
  • Reduce no-show rates and improve engagement through automated patient communications
  • Connect different EMRs using ReferralMD as the bridge for interoperability
Pediatric use cases:
  • Pediatric providers can send or receive referrals and communicate with referral partners and patients via the platform.
Users:
  • Care coordinators, referral coordinators, authorization processors, schedulers, marketing representatives, physician liaisons and managers log into ReferralMD. 
  • Clinicians stay within their respective EHR systems since data is exchanged via EHR integrations.

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Pop health platform, Home health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:
  • Online Scheduling – new patients can book appointments from your website without setting up an EHR patient portal account
  • Referral Management – website portal for receiving referrals, customized workflow, automated alerts when referrals need attention
  • Patient Communications – automated text/email messages sent to patients triggered at specific steps in the consult or referral journey
  • Provider Communications – automated consult and referral status updates sent to sending providers to close the loop between PCPs and specialists
  • Fax Management – manage all inbound faxes and push faxed referrals into the referral workflow, ability to split faxes into multiple documents
  • Marketing CRM – physician liaisons can document outreach and compare outreach activity with referral volume from their partners
  • Market Research – over 7 million providers pre-loaded which allows you to identify new potential referral partners in your target markets
  • Referral Analytics – comprehensive suite of analytics to report on all your referral metrics (trends, volume, leakage, service levels, outreach, etc.)

Differentiators vs Competitors:

Differentiator 1: All-In-One Platform

  • Some vendors offer patient access, referral management, e-consults or CRMs. Our cloud-based platform offers them all plus the following features.
  • Real-time analytics across the platform
  • Automated workflow and decision support tools
  • Automated feedback loop with referring providers
  • Automated patient communications via text or email
  • Integrated fax management system (port over existing fax numbers)
  • Integrated Customer/Partner Relationship Management (CRM/PRM)
  • Marketing research tools based on a directory of over 7 million providers

Differentiator 2: Rapid Integration Capabilities

  • Our integration engine allows our Integrations Team to quickly deploy system interfaces using APIs, FHIR, HL7, Direct, etc. which is important when implementing the platform for health systems, ACOs and CINs with many EHRs, data warehouses and other third-party systems across their networks.  
  • In addition, we comply with the third-party system’s specifications rather than asking the vendor to follow our requirements which streamlines the integration process and reduces cost for the client. 

Differentiator 3: All Healthcare Referrals Supported

  • The system is highly configurable and can support all healthcare referral types such as medical, specialty care, therapy, imaging, dental, behavioral health, hospice, home care, etc.  
  • The customization in the system allows clients to define their own workflows, referral forms, patient communication templates, and other settings that can be standardized across the organization.

Keywords

Images

No images provided

1 of 11

edit-media
ReferralMD eConsults _ ConferMED.jpg

Videos

No videos provided

1 of 3

edit-media
ReferralMD Patient Intake

Downloads

No content provided

media thumbnail
ReferralMD+Data+Sheet.pdf

Alternatives

Company Details

Founded in 2015

Founded in 2011

team illustration
Share your product comparison with your collegues.

Need help narrowing down products?

Add more criteria to see your compatibility level for every vendor. It only takes a few minutes, just create a free account to get started.
back to top