Use Case: Sympti.com for Immediate Healthcare Access

Scenario: Jane, a busy professional, wakes up feeling unwell with flu-like symptoms. She needs to find immediate medical care but doesn't want to spend hours in a waiting room.

Actions:

Symptom Check: Jane opens the Sympti app and enters her symptoms.

Location-Based Search: The app uses her location to find nearby healthcare facilities, including emergency rooms, urgent care centers, and telehealth providers.

Booking an Appointment: Jane selects an urgent care center and books an appointment through the app.

Insurance Verification: The app verifies her insurance details and confirms coverage.

Real-Time Updates: Jane receives real-time updates on her appointment status and estimated wait time.

Check-In: Upon arrival, Jane checks in via the app, reducing her wait time.

Post-Visit Follow-Up: After her visit, Jane receives follow-up care instructions and can schedule any necessary follow-up appointments through the app.

Sympti.com for Pediatric Healthcare

Scenario: Lisa, a mother of two, notices that her 5-year-old daughter, Emma, has developed a high fever and is complaining of a sore throat. She wants to find specialized pediatric care quickly and efficiently.

Actions:

Symptom Entry: Lisa opens the Sympti app and enters Emma's symptoms.

Specialist Search: The app filters healthcare options to show only pediatric specialists and facilities that cater to children's healthcare needs.

Telehealth Consultation: Lisa books a telehealth consultation with a pediatrician available through the app for immediate advice and initial assessment.

Appointment Scheduling: Based on the pediatrician’s recommendations, Lisa schedules an in-person appointment at a nearby pediatric clinic.

Insurance Verification: The app verifies Lisa's insurance details and confirms coverage for pediatric care services.

Real-Time Updates: Lisa receives updates on the appointment status, including any necessary preparations or documents to bring.

Check-In and Follow-Up: Lisa checks in via the app upon arrival at the clinic, and after the visit, she receives follow-up care instructions and can schedule any additional appointments or check-ins through the app.

Benefits:

Convenience: Easy and quick access to healthcare services without needing to leave home.

Personalized Care: Tailored recommendations based on John’s specific symptoms and needs.

Time-Saving: Efficient process from symptom entry to consultation, reducing wait times and hassle.

Integrated Insurance: Seamless insurance verification and confirmation of coverage.

Ongoing Support: Continuous care and follow-up options to ensure John’s health and recovery.

AvaamoPX

AvaamoPX is an intelligent virtual assistant and Conversational IVR solution that provides immediate, personalized assistance to patients for a 5x increase in capacity and a 86% reduction in live agent calls for hospitals.

Seemless Integration

AvaamoPX has pre-built integrations to seamlessly plug into your EHR, healthcare applications, or contact center — no developer time needed.

Personalized Interactions

Our Intelligent Virtual Assistants offer human-like patient engagement with personalized assistance throughout the patient journey.

Multilingual Support

Automatic, bi-directional language detection and translation supporting 114 languages and dialects

Omnichannel Engagement

Request, schedule, confirm, or input across across voice & chat mediums both in synchronous or asynchronous communication modes.

Outbound AI

Reach 1000’s of your customers in minutes. Create and manage outreach campaigns to improve CSAT, whether it’s a medication reminder, vaccination appointment, or patient pre-registration.

Multi-modal Interactions

Close the gaps in the patient journey with automated patient outreach. Avaamo’s outbound AI reaches patients where they are, on the channel they prefer (Web, Mobile, Phone, SMS, Email).

Dynamic, contextual patient journeys

With Avaamo’s outbound AI the real-time context travels along with the patient — no matter where the conversation begins or ends across channels – eliminating any disjointed conversations.

Bi-directional conversations

Add the flexibility of bi-directional discussions giving users the freedom to complete action steps on the call or request for a callback.

Tailored voice profiles

Select from one of our pre-built voice profiles or create your own custom voice profile. Configure cadence, tone, and accent for a human like experience.

Multiple languages supported

Automatic, bi-directional language detection and translation supporting 114 languages and dialects.

Intelligent agent handover

AI-powered sentiment and intent engine detects patient’s needs and requests and can route a call to the correct agent.

• Duke Health
• Johns Hopkins Medicine
• Mount Sinai Health System
• NYU Langone Health
• Prime Healthcare
• Saint Luke's Health System (KS/MO)
• UCHealth
• Yale New Haven Health